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Disney finally responded and they are promising a complete overhaul of how they handle our account issues. I am honestly in shock that they listened to us and I want to thank every one of you for backing me on this. Keep an eye on your inboxes because we need …

May 24, 2013

Disney: Improve Customer Service for ToonTown Online

Disney: Improve Customer Service for ToonTown Online

🏆 Won — 161 supporters Verified

Final supporters

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Brenda c.
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Nick
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james
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social b.
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Jacob
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Honeydew
+151 more
Started by Anonymous 13 years, 6 months ago
This is a petition to get the Customer Service at Disney's ToonTown Online to start listening to us, the toons and subscribers! We have been loyal for year's to Disney and we just want some better service (Ex: Friendlier Representatives, Telling us about Account Holds). Thank you for signing in advance!

Updates

February 24, 2013

I have been reading through your messages about account holds and it is clear that many of you are feeling ignored by the support team. I am compiling all of your experiences to send directly to the people in charge because we deserve better transparency for the game we all love.

February 24, 2013

Seeing this kind of momentum brings back so many memories of the hours I spent in ToonTown with my friends. It is clear that I am not the only person who feels ignored by the current support team.

Reached 100 supporters

February 24, 2013

6 Comments

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Jessica Lloyd
13 years ago Featured

Been playing since beta and the service has gone way downhill lately. listen to your subscribers.

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Jason Rivera
13 years ago Featured

My account got banned for no reason and they wont even talk to me about why. fix this disney!!

K
Kevin Ramos
13 years ago Featured

the hold times are ridiculous and the people on the other end sound like robots. so annoying.

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Sarah Khan
13 years ago Featured

bring back the real support staff! they used to actually help us instead of just closing tickets.

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Amanda Sutton
13 years ago Featured

Toontown deserves better treatment. We pay for this game every single month.

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Tyler Hardy
13 years ago Featured

They always just send the same automated script every single time I reach out. It is so frustrating when you actually have a real issue with your account.