Skip to main content

Status: Closed — this petition is no longer accepting signatures.

Demand Instagram Improve Their Methods of Contact to Report Hacked Accounts

Demand Instagram Improve Their Methods of Contact to Report Hacked Accounts

Closed — 45 supporters Verified

Final supporters

J
Jana A.
C
Chanel
D
David R.
M
Marissa M.
S
Someone
J
Jay B.
W
Wendy W.
E
Elana L.
A
Alex
J
Jen C.
+35 more
CS
Started by Carolyn Scott 7 years, 1 month ago

Please sign this and spread the word to ask Instagram to help improve methods of contact to report hacked accounts and request account recovery. RIght now, it is near impossible and if your hacker locks you out completely, there is no way to even submit a Support ticket. This is not just for those who make money from instagram and facebook, it's for everyone who does not want hackers to have open ended access to personal information if those at IG and FB won't do do anything to lock them out because they can't even be alerted to the hack.

Updates

September 11, 2019

The momentum is incredible. People are finally realizing how broken this recovery process is.

11 Comments

E
Eric Hoffman
7 years ago Featured

Owning is business no matter how big or small is a two way street. Facebook and Instagram owe their success to the millions of people who use their platforms each and very day. The very least Facebook and Instagram can do is be there in a time manner to support serious customer service issues like a hacked account.

C
Chanel
5 years ago Featured

I been hacked by clicking a “copy right link” hacker changed everything and I dont under why I cant request the support to let instagram know that I have been hacked! Facebook & Instagram needs to better! I have been trying for a month now! I have over 45,000 followers

J
Jay Baterna
6 years ago Featured

I only had a small following, but I was using instagram to help build a following for my art. That's all gone now. The hardest part is their Help Center leads me in circles, which adds to the frustration.

W
Wendy Wilkins
7 years ago

We need to be able to have some control over our content it atleast your assistance if issues

J
Jen Curran Miller-Smith
7 years ago

We need more protection. This is our life and our business tools.

C
Christian Carollo
7 years ago

Be better!

R
Rey Ortega
7 years ago

Instagram hurts people too!!

R
Rachelle
7 years ago

Instagram and Facebook both need to take better care of their small business owners and creators. It seems that unless you're a large corporation, you can't get anyone on the phone for customer service. This needs to change, otherwise they'll become irrelevant.