Shockingly inept company, providing a very poor service for its patients.
J
Juliet Little
3 years ago
I have given up on a number of occasions trying to get an appointment.
H
Helen Shoebridge
3 years ago
I can’t even summon up the mental strength to try and get an appointment as my medication doesn’t agree with me. It’s too much of a battle to try and get an appointment
A
Anonymous
3 years ago
Terrible management. Poor service. Getting an appointment is impossible
T
Trudy Pitman
3 years ago
Shocking system confusion over what medication my daughter was taking and absolutely no chance of ever having a face to face appointment that’s if your lucky enough to not be 97th in the queue. Honestly i have been with ship street over 50 years and never in my life experienced such terrible service the poor staff what a nightmare!
A
Anonymous
3 years ago
Very disappointed with the service now offered.
B
Belinda Thomas
3 years ago
Dreadful service. Modality are not fit for purpose.
A
Anonymous
3 years ago
We can never get an appointment when needed, you feel like you are always being fobbed off
T
Tamara Page
3 years ago
Awful our surgerys have got never get any appointments even if you call at 8.30 then your on hold for ages just too very told there isn't any appointments!! Needs too change
K
Keith Brighton
3 years ago
This also applies to crawley down health centre
S
Sandra elliott
3 years ago
Been with ship Street surgery for 30 years.. never did I think that this surgery would go down hill so much and so quickly since Modality took over..
W
Wendy Burgess
3 years ago
Totally agree with the comments posted , Too many to list .
Definitely needs addressing.
A
Anonymous
3 years ago
Pants !! Especially if your are old and do not own a smart phone !
C
Cara Tezel
3 years ago
The service offered by modility is disgusting, the patients ARE NOT PUT FIRST!!!! Can not get through the phone line CAN NOT get a routine appointment???
D
David Mayo
3 years ago
I’m sorry, but I don’t know where to start. If it was a new garden wall, that was badly built, the only way to go forward would be to take it down and start again!
T
Tania Johnson
3 years ago
I am from judges close doctors. But I believe they are all part of the modality partnership!? Pretty much all that’s written here applies to judges close surgery!
S
Sharon Cohen
3 years ago
Terrible service since becoming modality. Can’t even book appointment in advance. Takes over hour on phone to be told no more appointments. Keep getting told to go to Crawley walk-in, not necessary, just want to see my doctor. It’s terrible, the service is not acceptable. Utter disgrace
E
Emma
3 years ago
Utterly shameful practice.
A
Anonymous
3 years ago
Since Modality took over I have not been able to make a doctors appointment at all - it’s absolutely disgusting - so many people aren’t getting any kind of help at all - very very worrying
Shockingly inept company, providing a very poor service for its patients.
I have given up on a number of occasions trying to get an appointment.
I can’t even summon up the mental strength to try and get an appointment as my medication doesn’t agree with me. It’s too much of a battle to try and get an appointment
Terrible management. Poor service. Getting an appointment is impossible
Shocking system confusion over what medication my daughter was taking and absolutely no chance of ever having a face to face appointment that’s if your lucky enough to not be 97th in the queue. Honestly i have been with ship street over 50 years and never in my life experienced such terrible service the poor staff what a nightmare!
Very disappointed with the service now offered.
Dreadful service. Modality are not fit for purpose.
We can never get an appointment when needed, you feel like you are always being fobbed off
Awful our surgerys have got never get any appointments even if you call at 8.30 then your on hold for ages just too very told there isn't any appointments!! Needs too change
This also applies to crawley down health centre
Been with ship Street surgery for 30 years.. never did I think that this surgery would go down hill so much and so quickly since Modality took over..
Totally agree with the comments posted , Too many to list . Definitely needs addressing.
Pants !! Especially if your are old and do not own a smart phone !
The service offered by modility is disgusting, the patients ARE NOT PUT FIRST!!!! Can not get through the phone line CAN NOT get a routine appointment???
I’m sorry, but I don’t know where to start. If it was a new garden wall, that was badly built, the only way to go forward would be to take it down and start again!
I am from judges close doctors. But I believe they are all part of the modality partnership!? Pretty much all that’s written here applies to judges close surgery!
Terrible service since becoming modality. Can’t even book appointment in advance. Takes over hour on phone to be told no more appointments. Keep getting told to go to Crawley walk-in, not necessary, just want to see my doctor. It’s terrible, the service is not acceptable. Utter disgrace
Utterly shameful practice.
Since Modality took over I have not been able to make a doctors appointment at all - it’s absolutely disgusting - so many people aren’t getting any kind of help at all - very very worrying
This situation can't go on.