Dell Faulty Laptop / Notebook Consumer Action
If you have had any of the problems outlined below with your Dell notebook, know you aren\'t alone. ** NOTE ** This is a petition for people who have/had problems with Dell notebook as I have. I realize not every person who owns a Dell has issues with theirs, but Dell should act responsibly towards those of us who do. So if your Dell is wonderful - great, I am happy for you, but don\'t add your signature to a petition that states the exact opposite - it makes no sense. Hopefully this petition will send a message to Dell so they understand their actions are not acceptable to any of their customers. We have had enough. How ridiculous is it for a customer to have to go as far as creating a petition to ask for a company to act responsibly towards its customers I created this petition so hopefully we can get enough signatures it will either get Dell\'s attention or draw the wrong kind of attention to Dell so maybe things will change. If someone is going to spend several hundreds or even thousands of dollars on your product, you better make it right and if you don\'t, you take responsibility for it. You make it reliable. You make sure your customer service can not only speak proper English but understand it as well. This is but a few qualities a company should aim for in the least. This petition is for owners of Dell notebooks which suffered from one or more of the following problems: Motherboard failure, battery issues, AC adapter issues (notebook not recognizing adapter, only running on AC power, only charging with adapter pulled a certain way), Overheating/getting really hot, random shut-offs, loose/separated from motherboard power jacks. I came across a web forum where angry Dell customers were complaining of the exact same issues I was. They also contacted Dell and Dell pleaded ignorance to them as well. Many of them had the same Inspiron model as me. I began looking and came upon hundreds if not thousands of other Inspiron owners, all with the same problems. I read comments from repair techs who said they repair Dells daily with the same symptoms as my \'crap\'top and they theorized several issues were at fault - cheap motherboards, weak fans, poor ventillation, and cheap heatsinks. They said the motherboard gets so hot the solder actually melts around the AC jack, loosening it. In my case it actually broke free and the melted solder melted into the motherboard and literally fried it. My own Inspiron 1150 suffered all of the above problems; it is now collecting dust on my coffee table. Dell whats me to pay them to fix it. I invested over $1000 in a laptop that was dying 13 months after purchase and completely dead in less than 2 years. I don\'t know about you, but $1000 is serious money for someone like me. I shouldn\'t have to pay Dell or anyone else to fix a computer they screwed up designing in the first place and neither should you. Dell has been sued by owners of Inspiron 5150 laptops where a settlement was just reached this past September \'06. Just a month later in October \'06, the law firm of LIEFF CABRASER HEIMANN & BERNSTEIN, LLP filed a class action lawsuit against Dell for Inspiron models: 1100, 1150, 5100 and 5160. Because of nearly identical problems arrising in the 5150 model of the previous lawsuit. I\'m not surprised considering 5150s and 1150 have identical chassis and motherboards. Read about the lawsuit here: http://www.lieffcabraser.com/contact/contact-dell-inspiron-3.htm Anyways, I filed a complaint with the BBB about Dell and the inept Dell representative assigned to my case is incredibly rude and condesending. When I first mentioned my problems and how I wasn\'t the only one, she said Dell isn\'t aware of any widespread problems with their notebooks - a lie. When I pointed out the lawsuit above as evidence that apparently this isn\'t just some fluke I am arguing with her over, she had the nerve to tell me there was no lawsuit and I was wrong, even after I pointed her to the link. Now she downplays the seriousness of the lawsuit by saying \"All information being gathered on the website listed (Lieff Cabraser) is purely to collect complaints for possible litigation in the future\". If you are in Dell Hell, please sign this petition so we can send Dell a message that we as customers and human beings refuse to be treated like garbage and to let them know that contrary to their lies, There IS system wide failure with many lines of Dell notebook computers...thank you.