Simon Born 0

DAZN is destroying the GamePass NFL experience. Bring it back!

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Recently, GamePass has migrated to DAZN. We, the customers of NFL GamePass are extremely dissatisfied with the loss of quality and features.

For many of us, the DAZN broadcasting experience makes watching the NFL unattractive.

We are urging the NFL to take back ownership of the GamePass and continue providing a high-quality product.

This is a (not necessarily comprehensive) list of things that DAZN is missing in comparison to the former GamePass.

1. No possibility to download games to own device

2. Advertising before streams - Highly annoying and not understandable for Paid TV

3. All 22 tape missing entirely

4. 30 seconds forward / backward navigation - Not only is this unhandy for football games (10 seconds is much better), even worse using the feature has a tendency to crash the stream, requiring a complete restart

5. Stream quality - Bad quality streams reported such as only Full HD resolution despite good bandwidth (9+ MBit)

6. Local blocking - eg. subscribers commuting between Belgium and the Netherlands can only watch while in the country where they subscribed. Or eg. Non-UK subscribers traveling to the UK for London games are unable to use GamePass while in the UK

7. No original US ads - All advertisement breaks are filled with the same mind-numbing low-quality, soporific DAZN ad. Takes away from the "American experience" and makes watching games at night unnecessarily hard

8. Only three devices allowed (DAZN normally 5)

9. No possibility of joining a stream from its beginning (spoiler-free without seeing the current score)

10. Reports of irregularities in billing. DAZN promised no price change for the GamePass but announcs it is transferring the yearly subscription to a (much more expensive) monthly subscription after 2023

11. Missing halftime show or analysis

12. Missing Chromecast support

13. Ad breaks not removed in "relive"s

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We are urging the NFL to take back ownership of GamePass and guarantee the high-quality viewing experience that made the NFL so successful outside the US. This migration is a huge disappointment. We customers deserve better for our money!

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When you sign this petition please make sure to share it - also with contacts at the NFL and DAZN. Thank you!


UPDATE Aug 23rd, 2023: I got aware of a support email of the German DAZN Support stating that "starting from week 1 of the regular season we will show German and/or US ads". It further states that "we are trying to improve our product every day, so you can watch the same NFL-game as before". This is the German original text: "Ich wollte dich darüber informieren, dass wir ab der 1. Woche der regulären Saison die Spiele mit US-Werbung bzw. deutscher Werbung zeigen werden und wir versuchen unser Produkt jeden Tag zu verbessern, damit du das gleiche NFL-Spiel sehen kannst wie damals."

Please keep signing and spreading! Thank you!

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