Michael Palmer 0

A petition for the modification of Digital Federal Credit Union's "StreetWise" "Auto Buyer's Survival Guide"

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To the following Sirs and Mesdames of Digital Federal Credit Union's Senior Management Team:

 James Regan, President/CEO

Thomas Ryan, Executive Vice President/COO
Tim Garner, Senior Vice President of Marketing & Strategic Planning
Carol Raposa, Senior Vice President of Branch Services
Craig Roy, Senior Vice President of Support Services
Scott Auen , Vice President of Mortgage Lending
Steve Mackowitz, Vice President of Commercial Lending
Diane Richard, Vice President of Consumer Lending   
Marianne Zawacki, Director of DCU Financial
Anne Nelson, Indirect Lending Manager

Also addressed to: Any additional parties responsible for the online publication of the portion of Digital Federal Credit Union's website entitled "StreetWise" - namely the section titled "AutoBuying".  

The overall purpose of this petition is a formal request for the complete overhaul of the verbage used in the "StreetWise" section of your website that unfairly stereotypes the consumer's experience when purchasing an automobile titled "Auto Buying". Libelous and defamatory statements are prominent throughout the following sections:  

The 15 pages of the "Auto Buying Guide"

The 4 chapters of the "Auto Leasing Guide"

"Top Tips of Auto Buying" #3,5, 9 (i.e.,"or charge you OUTRAGEOUS prices for warranties and other products")

"Automotive Service Contracts, a.k.a. Extended Warranties"

The portion of "Buying a Used Car" titled "Quick tip – used car service agreements"

"Trading Cars? Don't! How to Sell Your Old Vehicle Yourself and Make $$$"

 "Test Your Auto Buying IQ" - questions #2,3,6,7 & 8."

"StreetWise Repair Guide"... >"Auto Repair Guide... specifically section titled >"Automotive Service Contracts"

We whole heartedly share the belief that a consumer SHOULD BE educated and COMPLETELY comfortable in their car buying experience. There are numerous valid points and good advice provided throughout different sections of this article. We appreciate your efforts. We acknowledge that there may be a small few and far between that fall under the category of "fly by night" who engage in less than favorable tactics.  However, to use this small EXCEPTION as the consumer's general EXPECTATION for their auto buying experience is simply wrong.

According to your website, Digital Federal Credit Union represents over 300,000 members. This means that your website has a significant level of exposure to the very same consumers that we work so diligently with to earn trust. Our signatures represent a civil and unified request to remove any and all remarks that could be construed as defamatory, commercial disparagement, and/or false advertising as defined in http://www.sunsteinlaw.com/media/JH_SCP_MCLE_Article.pdf.

We look forward to an amicable resolution to this matter and thank you in advance for your cooperation in this matter.


Concerned Automotive Dealers of New England


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