Dear InDrive,

We are writing as Zimbabwe Indrivers to raise a concern regarding the current fare rates being offered to passengers. While I truly value the opportunity to work with InDrive and provide safe, reliable transportation to riders, the rates being set are increasingly unsustainable for us drivers.

Currently, the fares being offered fall far below what is practical when considering the expenses we incur—fuel, vehicle maintenance, licensing, insurance, and time. In many cases, the income does not match the effort and costs required to provide quality service.

We strongly believe a fair adjustment is necessary, such as setting rates in the range of $0.50 to $1.00 per kilometer. This would allow drivers to cover operating expenses while still ensuring affordability for passengers.

Additionally, we would like to emphasize that drivers should be granted fairer privileges in private ride negotiations, as we are the ones investing in the safety and reliability of each trip.

We kindly request that you review the current rate structure and consider an upward adjustment to ensure sustainability for drivers and fairness across the platform. A balanced approach will encourage more drivers to remain active, provide better service, and strengthen InDrive’s reputation as a driver-friendly platform.

Thank you for your attention to this matter. We, the undersigned look forward to your response and a favorable resolution.

Regards,