WE WON AND THEY ARE ACTUALLY GIVING US THE REWARD WE DEMANDED!! I AM ABSOLUTELY THRILLED THAT OUR PRESSURE FORCED THEM TO DO THE RIGHT THING FOR THE PLAYER BASE!! STAY VIGILANT FOR YOUR INBOX MESSAGES BECAUSE THAT COROPATILLON IS FINALLY COMING HOME!!
April 27, 2015
Final supporters
Note to CC Players: Please sign with your ID and IGN so that we may establish and substantiate a real player base.
This is a great opportunity for you all to come out ahead from a public relations and customer service perspective. We suggest giving people who have scored above Raid level 80-100 a free copy of Coropatillon. You'll make most of the player base happy and stand to lose nothing. If anything you may even gain financially from this as players will play more to level up their copies of Coropatillon. This is a unit that people can't pay prysma to draw for anymore because the event is over. If the pattern of the Japanese server is any indicator, we fear that there will be no such event where Coropatillon is obtainable in the future
There's nothing to lose to give people a copy of the demon, especially if you base it on raid level - these are the people who played long enough to get high level characters, which were supposed to help players advance to higher levels of the raid and in turn increase the chances of a gold chest drop that didn't exist.
Gumi, in the end, this is a business - your business. As we mentioned above, we know what is coming from Japan's version of the game, and therefore the only difference you can make is customer service. Keep in mind we live in the internet age, how you choose to handle this incident/bug will either create a lot of goodwill and reviews toward the future of this franchise, or upset the current player base and worst case scenario people will move on to other games. There's a lot of free to play games out there - you have to distinguish yourselves and show you're better than other companies. Bugs will exist; it's how a company responds to these bugs and their customers that would ultimately determine how long the game will stay alive.
We're signing this because we enjoy and care about the game, but also because we want the game to succeed and continue to enjoy the story line as well as the characters. It's entertainment for us; it's business and profit for you. Please look at this incident from a player's perspective and make it a win-win for everyone, and you can expect to see substantial goodwill and reputation building toward future CC events and installments.
Updates
Reached 250 supporters
February 27, 2015
Reached 100 supporters
February 25, 2015
230 Comments
Id:124380414, IGN: Mel. I'm just a newbie. having a dilemma on should i continue playing this game or not, and will i be treated like that in the future. Chain Chronicle is a great game but I don't trust the company that publish this game.
ID: 147,206,249 IGN: Ignis I had to solo the whole raid because nobody seemed to get my help requests, and all the ones I got from friends only appeared once they were already finished/timed out. It was really disappointing considering I was really looking forward to this event.
very upset to have reached 120 and even helped out many other reach there but not even recruit 1 coro from demon coins. Having dropped requests, 1 hp bug, and no gold chests made me really sad as well
We want at least a justifiable compensation on the recent raid with non-existant Gold Chest that guarantees a 5 Star Coropatillon. Don't just give us crappy fruit and by fruit i mean ONE crappy fruit as compensation for your blatant false 'Gold Chest' advertising on Facebook.
I didn't even get the vigor fruit as compensation. A vigor fruit isn't nearly enough to compensate the players that poured large sums of money into the raid in the hopes of getting Coropatillon and never saw or heard of anyone getting a gold chest.
IGN: AARon -- 161,585,609
Too many bugs for an important event
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WE WON AND THEY ARE ACTUALLY GIVING US THE REWARD WE DEMANDED!! I AM ABSOLUTELY THRILLED THAT OUR PRESSURE FORCED THEM TO DO THE RIGHT THING FOR THE PLAYER BASE!! STAY VIGILANT FOR YOUR INBOX MESSAGES BECAUSE THAT COROPATILLON IS FINALLY COMING HOME!!
April 27, 2015
Final supporters
Note to CC Players: Please sign with your ID and IGN so that we may establish and substantiate a real player base.
This is a great opportunity for you all to come out ahead from a public relations and customer service perspective. We suggest giving people who have scored above Raid level 80-100 a free copy of Coropatillon. You'll make most of the player base happy and stand to lose nothing. If anything you may even gain financially from this as players will play more to level up their copies of Coropatillon. This is a unit that people can't pay prysma to draw for anymore because the event is over. If the pattern of the Japanese server is any indicator, we fear that there will be no such event where Coropatillon is obtainable in the future
There's nothing to lose to give people a copy of the demon, especially if you base it on raid level - these are the people who played long enough to get high level characters, which were supposed to help players advance to higher levels of the raid and in turn increase the chances of a gold chest drop that didn't exist.
Gumi, in the end, this is a business - your business. As we mentioned above, we know what is coming from Japan's version of the game, and therefore the only difference you can make is customer service. Keep in mind we live in the internet age, how you choose to handle this incident/bug will either create a lot of goodwill and reviews toward the future of this franchise, or upset the current player base and worst case scenario people will move on to other games. There's a lot of free to play games out there - you have to distinguish yourselves and show you're better than other companies. Bugs will exist; it's how a company responds to these bugs and their customers that would ultimately determine how long the game will stay alive.
We're signing this because we enjoy and care about the game, but also because we want the game to succeed and continue to enjoy the story line as well as the characters. It's entertainment for us; it's business and profit for you. Please look at this incident from a player's perspective and make it a win-win for everyone, and you can expect to see substantial goodwill and reputation building toward future CC events and installments.
Updates
Reached 250 supporters
February 27, 2015
Reached 100 supporters
February 25, 2015
230 Comments
Love the game....I'm spending my money to help support the game. To have issues / glitches which interfere with my gameplay in a negative way, which favors your company is unethical. Also, not to be compensated; which costs you nothing to you to give out a vitual item that does not exist and not to give compensation is unreasonable and bad business practice.
Id:124380414, IGN: Mel. I'm just a newbie. having a dilemma on should i continue playing this game or not, and will i be treated like that in the future. Chain Chronicle is a great game but I don't trust the company that publish this game.
ID: 147,206,249 IGN: Ignis I had to solo the whole raid because nobody seemed to get my help requests, and all the ones I got from friends only appeared once they were already finished/timed out. It was really disappointing considering I was really looking forward to this event.
very upset to have reached 120 and even helped out many other reach there but not even recruit 1 coro from demon coins. Having dropped requests, 1 hp bug, and no gold chests made me really sad as well
We want at least a justifiable compensation on the recent raid with non-existant Gold Chest that guarantees a 5 Star Coropatillon. Don't just give us crappy fruit and by fruit i mean ONE crappy fruit as compensation for your blatant false 'Gold Chest' advertising on Facebook.
I didn't even get the vigor fruit as compensation. A vigor fruit isn't nearly enough to compensate the players that poured large sums of money into the raid in the hopes of getting Coropatillon and never saw or heard of anyone getting a gold chest.
IGN: AARon -- 161,585,609
Too many bugs for an important event
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Love the game....I'm spending my money to help support the game. To have issues / glitches which interfere with my gameplay in a negative way, which favors your company is unethical. Also, not to be compensated; which costs you nothing to you to give out a vitual item that does not exist and not to give compensation is unreasonable and bad business practice.