Compensate Stadia Founders for failing to deliver what was promised on launch
821 Comments
L
Lee Jones
6 years ago
Product aside, I was deeply disappointed with how the launch was handled.
To be a paying customer kept in the dark for months, with false promises of receiving my sign up code way ahead of launch to claim my username, to then launch coming and going without word or receipt of anything.
I then received my Stadia Founder's package (2 days late), but hadn't received my invite code so it sat there... I went to Stadia support where I entered my telephone number where it said I'd receive a call in under a minute - that phonecall came 5+ hours later when I was sleeping (at 12am UK time).
I tweeted GoogleStadia and got no response whatsoever.
I appreciate they were likely inundated with similar queries at the time, but for a pre-order to go so wrong doesn't give me any confidence that this will be a lasting platform.
A
Alex McKinniss
6 years ago
Google is horrible, and they're liars.
B
Brian
6 years ago
I ordered on June 7th, the day after Stadia was announced. I received my code late on Nov. 20, a day and a half after I received shipping information. By that time my first 3 username choices were already taken. Absolutely ridiculous to be one of the first to order and one of the last to receive a code. They couldn't deliver on their MAIN PRE-ORDER SELLING POINT!!
M
Maruan Mohamed velasco
6 years ago
I ordered the day they announce stadia few minutes later, and for nothing came today and noon 21/11 and the code came the 19/11 so i lost 2 days of pro for nothing.
And games are very expensive.
A
Adrian c
6 years ago
still have not received my code had Stadia for over 48 hours now it's a bit much one of the biggest organisinions can not even send an email to the users who have paid to tell them a time frame
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Craig Rossi
6 years ago
Absolute joke.
D
Danny Gauger
6 years ago
Poorest launch of anything ever. I love Google but this was absolutely disappointing.
J
Josh C
6 years ago
One of the worst launches of a product by Google yet still charge everyone
A
Anonymous
6 years ago
Ridiculous
S
Simon
6 years ago
With only half the features and a missing buddy pass the 3 months free trial is pretty much worthless.
S
Simon Gerard
6 years ago
Did receive the Controller on 21th, here in Germany, but not the important Code.
A
Anonymous
6 years ago
Extremely disappointed. It is 1 pm November 21st and still no code or call from support. This has to be one of the worst product launches ever. You guys didn't even setup a proper support infrastructure for stadia. It took me a whole hour to get to stadia support and I had to go through the pixel support to even get there. Unacceptable google.
M
Mike Lu
6 years ago
I did not get to reserve my name, nor my backup, nor the backup X 2...
J
Jacob Cadwell
6 years ago
Google lied and broke their promise. My trust as a consumer in Google is shaken, and reparations would go a long way towards restoring that trust.
J
James Nilsen-Clarke
6 years ago
It’s a real shame to be let down like this.
R
Rob Lowes
6 years ago
I’m pretty peeved that I ordered something and still cannot play it. I question the legality of buying a thing that is currently not fit for purpose, it makes me feel I’ve been hoodwinked. Personally I feel you ought to offer something as a means of compensation.
A
Anonymous
6 years ago
Very poorly organized launch.
M
Mitch Alves
6 years ago
The release of Stadia has been the most awful ever... Google is constantly doing horrible releases of their products. Ridiculous!
T
Tristan Miller
6 years ago
No code no hardware, why preorder
M
Manuel Romero
6 years ago
no activation codes? imagine apple delivering pre-orders to our doorstep and being unable to use iCloud or cellular service when we turn on our new iPhone
Product aside, I was deeply disappointed with how the launch was handled. To be a paying customer kept in the dark for months, with false promises of receiving my sign up code way ahead of launch to claim my username, to then launch coming and going without word or receipt of anything. I then received my Stadia Founder's package (2 days late), but hadn't received my invite code so it sat there... I went to Stadia support where I entered my telephone number where it said I'd receive a call in under a minute - that phonecall came 5+ hours later when I was sleeping (at 12am UK time). I tweeted GoogleStadia and got no response whatsoever. I appreciate they were likely inundated with similar queries at the time, but for a pre-order to go so wrong doesn't give me any confidence that this will be a lasting platform.
Google is horrible, and they're liars.
I ordered on June 7th, the day after Stadia was announced. I received my code late on Nov. 20, a day and a half after I received shipping information. By that time my first 3 username choices were already taken. Absolutely ridiculous to be one of the first to order and one of the last to receive a code. They couldn't deliver on their MAIN PRE-ORDER SELLING POINT!!
I ordered the day they announce stadia few minutes later, and for nothing came today and noon 21/11 and the code came the 19/11 so i lost 2 days of pro for nothing. And games are very expensive.
still have not received my code had Stadia for over 48 hours now it's a bit much one of the biggest organisinions can not even send an email to the users who have paid to tell them a time frame
Absolute joke.
Poorest launch of anything ever. I love Google but this was absolutely disappointing.
One of the worst launches of a product by Google yet still charge everyone
Ridiculous
With only half the features and a missing buddy pass the 3 months free trial is pretty much worthless.
Did receive the Controller on 21th, here in Germany, but not the important Code.
Extremely disappointed. It is 1 pm November 21st and still no code or call from support. This has to be one of the worst product launches ever. You guys didn't even setup a proper support infrastructure for stadia. It took me a whole hour to get to stadia support and I had to go through the pixel support to even get there. Unacceptable google.
I did not get to reserve my name, nor my backup, nor the backup X 2...
Google lied and broke their promise. My trust as a consumer in Google is shaken, and reparations would go a long way towards restoring that trust.
It’s a real shame to be let down like this.
I’m pretty peeved that I ordered something and still cannot play it. I question the legality of buying a thing that is currently not fit for purpose, it makes me feel I’ve been hoodwinked. Personally I feel you ought to offer something as a means of compensation.
Very poorly organized launch.
The release of Stadia has been the most awful ever... Google is constantly doing horrible releases of their products. Ridiculous!
No code no hardware, why preorder
no activation codes? imagine apple delivering pre-orders to our doorstep and being unable to use iCloud or cellular service when we turn on our new iPhone