I actually just stared at my screen for twenty minutes because they finally sent out the refund emails and credit vouchers to everyone who preordered. I am honestly still in shock that they listened to us after months of silence (and a whole lot of frustration on my end) but …
February 17, 2020
Final supporters
We were the only ones who had hope and voted with our wallets for Stadia when the entire gaming industry was against them.
We stuck through and waited months with uncertainty, even till the end we said: "No, it's all going to be OK."
Then they turned around and pushed their most loyal supporters to the back of the line, not even bothering to speak to them or give them any communication or form of apology.
Thousands of Stadia Founders received their codes late and many have not yet recieved their code
We petition that those who pre-ordered the Founders Edition should receive either of the following:
- A partial refund on their order (20%)
- A free game of their choice
- 3 additional months of Stadia Pro + a Claw attachment
- A game not of their choice + a Claw attachment
- A minimum of £20 Google Store Credit (Based on what other users have recieved)
Updates
November 21, 2019
A thousand people actually signed this thing and I honestly keep refreshing the page just to make sure my eyes aren't playing tricks on me since I really thought I was the only one still feeling this level of bitterness about the whole launch. It is wild how many of us got burned while just trying to support something new because it feels like they completely forgot who actually showed up at the very start to keep the lights on.
Reached 1,000 supporters
November 20, 2019
November 20, 2019
I really never expected so many of you to share such similar stories about being ignored by support, and honestly reading through the comments keeps me up way later than I should be. It is just baffling that they think they can treat the people who bought in first like they do not exist, but I am currently drafting a letter to send directly to their press relations team to see if someone finally picks up the phone.
Reached 100 supporters
November 20, 2019
821 Comments
Dissapointing launch, 4k 60fps promises are not being fulfilled as they were perceived by the community. And launch left a lot of us who ordered on June 6th without our preferred names, since it took upwards of 24 hours to get our codes, as then it was too late.
Unbelievable. I don't even mind that the codes were a little late, but SOME communication with your supporters, the people who trusted and believed in you, would be great. Radio silence is unacceptable in a time like this. Thanks for the paperweight, guys.
I agree. Some rebate or store credit should be awarded. "Play at 9AM PST Nov 19th" when I didn't get my code until 4:46PM and that was after I spent an hour on the phone with customer support. 7 1/2 hours late on a digital code that was emailed !!?? Still no hardware.
Pre-ordered months ago. Never got a code. Hardware arrived today, which is currently useless. The Bluetooth functionality isn't even enabled which is ridiculous, so I can't even use the controller for anything. This is completely unfair.
The whole reason I pre-ordered a Founder’s sedition in the first place was because the promises to play on Launch day and opportunity to reserve a unique username of choice. That opportunity has now past because of Google’s deceitful tricks and false advertising.
d
Voluptate explicabo
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I actually just stared at my screen for twenty minutes because they finally sent out the refund emails and credit vouchers to everyone who preordered. I am honestly still in shock that they listened to us after months of silence (and a whole lot of frustration on my end) but …
February 17, 2020
Final supporters
We were the only ones who had hope and voted with our wallets for Stadia when the entire gaming industry was against them.
We stuck through and waited months with uncertainty, even till the end we said: "No, it's all going to be OK."
Then they turned around and pushed their most loyal supporters to the back of the line, not even bothering to speak to them or give them any communication or form of apology.
Thousands of Stadia Founders received their codes late and many have not yet recieved their code
We petition that those who pre-ordered the Founders Edition should receive either of the following:
- A partial refund on their order (20%)
- A free game of their choice
- 3 additional months of Stadia Pro + a Claw attachment
- A game not of their choice + a Claw attachment
- A minimum of £20 Google Store Credit (Based on what other users have recieved)
Updates
November 21, 2019
A thousand people actually signed this thing and I honestly keep refreshing the page just to make sure my eyes aren't playing tricks on me since I really thought I was the only one still feeling this level of bitterness about the whole launch. It is wild how many of us got burned while just trying to support something new because it feels like they completely forgot who actually showed up at the very start to keep the lights on.
Reached 1,000 supporters
November 20, 2019
November 20, 2019
I really never expected so many of you to share such similar stories about being ignored by support, and honestly reading through the comments keeps me up way later than I should be. It is just baffling that they think they can treat the people who bought in first like they do not exist, but I am currently drafting a letter to send directly to their press relations team to see if someone finally picks up the phone.
Reached 100 supporters
November 20, 2019
821 Comments
i ordered on the 6th of august, i found out from reddit that people that ordered after me on sept and october have already received there code and have been playing, where stadia stated that first come first serve. unacceptable
Dissapointing launch, 4k 60fps promises are not being fulfilled as they were perceived by the community. And launch left a lot of us who ordered on June 6th without our preferred names, since it took upwards of 24 hours to get our codes, as then it was too late.
Unbelievable. I don't even mind that the codes were a little late, but SOME communication with your supporters, the people who trusted and believed in you, would be great. Radio silence is unacceptable in a time like this. Thanks for the paperweight, guys.
I agree. Some rebate or store credit should be awarded. "Play at 9AM PST Nov 19th" when I didn't get my code until 4:46PM and that was after I spent an hour on the phone with customer support. 7 1/2 hours late on a digital code that was emailed !!?? Still no hardware.
Pre-ordered months ago. Never got a code. Hardware arrived today, which is currently useless. The Bluetooth functionality isn't even enabled which is ridiculous, so I can't even use the controller for anything. This is completely unfair.
The whole reason I pre-ordered a Founder’s sedition in the first place was because the promises to play on Launch day and opportunity to reserve a unique username of choice. That opportunity has now past because of Google’s deceitful tricks and false advertising.
d
Voluptate explicabo
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i ordered on the 6th of august, i found out from reddit that people that ordered after me on sept and october have already received there code and have been playing, where stadia stated that first come first serve. unacceptable