I strongly believe that the owner of Rock Grills Steakhouse need to learn how to reply to reviews in social media before starting a business.

If he thinks, he is not able to reply diplomatically to negative reviews, he should not market his business via social media.

Below are some samples of his replies to his customers. For reference images please visit http://malayachronicles.com/2015/10/31/is-the-owner-of-rock-grills-steakhouse-arrogant-or-ignorant/

Sample 1 – Retaliation with same words

A paying customer has all the rights to review a business. A business should be diplomatic in replying and do not need to get offensive in a reply. Retaliation with same words used by customers is like throwing back words at customers and humiliating them.

Sample 2 – Why a customer need OPEN mindset?

We thought a customer needs to open his mouth to eat. Rock Grills Steakhouse suggesting customers to open their mind before eating at Rock Grills Steakhouse. We are not sure what kind of concept is this ! Rock Grills Steakhouse has gone bad to worse in their replies.

Sample 3 – Why a customer needs to tarnish an unknown food outlet?

Rock Grills Steakhouse lives in an imaginary world where he thinks there is a group of people who wants to tarnish his image. Either he needs some attention from Institute of Mental Health or the owner of Rock Grills Steakhouse has made enough enemies which makes him think there is a group to tarnish his image. He seriously need to get an appointment from Institute of Mental Health.

Sample 4 – Owner think his customers can’t afford !!!

The owner of Rock Grills Steakhouse thinks that customers can’t afford. If someone give a negative review about his business, he think that they can’t afford. This is looking down at customers. This type of restaurant should be closed for good.

The owner looks down at customers. Do you want to visit a steakhouse which looks down at you?

This steakhouse must be closed down before more outlets like this crop up.