Status: Closed — this petition is no longer accepting signatures.
Final supporters
The undersigned names on this petition request that you change the current "one to five stars" system for rating drivers on the Uber platform, as it is very arbitrary and doesn't very well reflect the intention of such a rating system. We feel that the following change proposal would be much more accurate and improve both the passenger experience and driver satisfaction.
At the end of each ride the passenger should be posed the question, “Would you ride with this driver again?” to which “YES” and “NO” are the only answers. If the passenger answers "YES," a comment prompt should appear that says, "Do you have any specific praises or areas for improvement for this driver?" The customer should be able to bypass this box if they don't want to make a comment. If the passenger answers "NO" to the original prompt, a prompt should appear that states: "We are sorry for your negative experience. You will never be matched with this driver again. Can you please give us some details about your experience so that we may work with this driver to improve our service?" The customer should have to complete a response or be given the option to change their answer.
This should also be the way the drivers rate the passengers. "Would you drive this passenger again?" If "NO," then the driver would never again be matched with the passenger again. Comments from the driver here might be helpful to Support in determining problematic passengers and possibly to the passengers themselves.
The driver or passenger rating would be based on the number that would want to be matched again. For example, if a driver had 100 rides and one would not ride with him or her again, the rating would be 99%. Existing ratings could easily be converted by counting each "4" or "5" as an affirmative, "would ride with them again" and a one through three rating would count as "would not ride with them again."
This system would much better get to the point of answer the only real question that matters of whether or not the experience with a given driver or passenger is one you would want to repeat.
Thank you for your consideration.
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Updates
April 16, 2016
Reading through your stories confirms the current rating system is broken for everyone involved. I am currently working on a formal proposal to submit to the company.
9 Comments
i think that uber needs to change their rating system as a lot of the time passengers rate the situation instead of rating the driver which can affect the driver's career and cause economic hardships for them. obviously uber probably doesn't care about that because before deactivating an account they do not even bother asking the driver's point of view if they have had a bad ride which is completely unfair. if uber carries on like this drivers are probably going to want to leave uber and join other cab services which will actually affect uber greatly do they should always consider this. they need drivers, drivers don't need them.
The riders may give 1 star during surge pricing, expensive Uber black/SUV rides when they have no other options, driving at allowed speed limits when they are late, not listening to them to make illegal turns, show up late even they are aware of bad traffic, if you use GPS, when they punch wrong pick up location so...on and on. How could we relate above on driver's performance/ rating? Don't waste your time writing negative feedback of riders because they won't adjust and if you keep on sending more, they will write back telling that the "rider have not rated yet". Their simple method works.
Problem is riders not realizing that if they get too picky it's going to be bad for business for both riders and drivers
The rating system NEEDS to change.
The rating system is very unfair
Uber, do this ASAP
remove the rating system
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Status: Closed — this petition is no longer accepting signatures.
Final supporters
The undersigned names on this petition request that you change the current "one to five stars" system for rating drivers on the Uber platform, as it is very arbitrary and doesn't very well reflect the intention of such a rating system. We feel that the following change proposal would be much more accurate and improve both the passenger experience and driver satisfaction.
At the end of each ride the passenger should be posed the question, “Would you ride with this driver again?” to which “YES” and “NO” are the only answers. If the passenger answers "YES," a comment prompt should appear that says, "Do you have any specific praises or areas for improvement for this driver?" The customer should be able to bypass this box if they don't want to make a comment. If the passenger answers "NO" to the original prompt, a prompt should appear that states: "We are sorry for your negative experience. You will never be matched with this driver again. Can you please give us some details about your experience so that we may work with this driver to improve our service?" The customer should have to complete a response or be given the option to change their answer.
This should also be the way the drivers rate the passengers. "Would you drive this passenger again?" If "NO," then the driver would never again be matched with the passenger again. Comments from the driver here might be helpful to Support in determining problematic passengers and possibly to the passengers themselves.
The driver or passenger rating would be based on the number that would want to be matched again. For example, if a driver had 100 rides and one would not ride with him or her again, the rating would be 99%. Existing ratings could easily be converted by counting each "4" or "5" as an affirmative, "would ride with them again" and a one through three rating would count as "would not ride with them again."
This system would much better get to the point of answer the only real question that matters of whether or not the experience with a given driver or passenger is one you would want to repeat.
Thank you for your consideration.
Updates
April 16, 2016
Reading through your stories confirms the current rating system is broken for everyone involved. I am currently working on a formal proposal to submit to the company.
9 Comments
Most riders think a perfect ride should be rated a 3. Then it goes up or down from there.
i think that uber needs to change their rating system as a lot of the time passengers rate the situation instead of rating the driver which can affect the driver's career and cause economic hardships for them. obviously uber probably doesn't care about that because before deactivating an account they do not even bother asking the driver's point of view if they have had a bad ride which is completely unfair. if uber carries on like this drivers are probably going to want to leave uber and join other cab services which will actually affect uber greatly do they should always consider this. they need drivers, drivers don't need them.
The riders may give 1 star during surge pricing, expensive Uber black/SUV rides when they have no other options, driving at allowed speed limits when they are late, not listening to them to make illegal turns, show up late even they are aware of bad traffic, if you use GPS, when they punch wrong pick up location so...on and on. How could we relate above on driver's performance/ rating? Don't waste your time writing negative feedback of riders because they won't adjust and if you keep on sending more, they will write back telling that the "rider have not rated yet". Their simple method works.
Problem is riders not realizing that if they get too picky it's going to be bad for business for both riders and drivers
The rating system NEEDS to change.
The rating system is very unfair
Uber, do this ASAP
remove the rating system
Share Petition
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Most riders think a perfect ride should be rated a 3. Then it goes up or down from there.