Status: Closed — this petition is no longer accepting signatures.
Final supporters
We request Airbnb provide a more coherent reviewing system in which guests can complete their reviews more accurate to Short Term Rental/Bed and Breakfast accommodations.
Our suggestions:-
Remove ⭐️ Star System (which was born in early 20th Century for the Ritz Hotels of America, pompous and elegant) and replace with a ❤️ Heart/Love System... this is more emotive and conducive to the ‘Home away from Home’ accommodation style.
Remove category ratings: Cleanliness and Location. Which we believe are speculative and removes guests responsibility. eg: Location: Guests Don’t read or understand the listings actual location and rate poorly because the guest neglected to read listing details. (there is an Airbnb responsibility here too as when searching a particular suburb or area, the search shows properties within 25km if the searched area)
Cleanliness: Whilst one guest may not be offended by a hair found in the bathroom sink and offer a 5 Star rating, another guest may call disgusting filth and rate poorly.
The ‘Overall’ rating does not indicate a true experience. Guests are giving 5 Star Ratings for all categories, then a 4 Star ‘Overall’ rating.
We hope Airbnb will listen to Hosts/Owners on this matter as it is creating a ‘HOSTing Mental Breakdown’
More like this
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11 Comments
I am lucky to get 5 stars but less than 5 stars imply poor which should not be the case. I got 4 stars once for a sticky remote control on a device. ( plastic gets a bit that way over time so it wasn’t covered in jam)! Tiny thing! Another 4 star for location once. We are much cheaper than absolute beachfront so why rate the place less ?
have been let down by people who don't read the listing yet complain about something and it clearly states what we have on offer and how far from shops we are it then becomes our problem as it hurts our rating.
All for this to change
I totally agree.
I am constantly made to feel unworthy and failing when I get 4 stars. Guests often write a glowing review and give 4 stars thinking this is a great rating, but then we are penalised for getting anything lower than a 5 (algorithms and warnings). Often getting 5 stars for lol sub categories and then a 4 star overall... this has greatly affected our bookings. I’m on several Airbnb Facebook groups and I can tell you that this is affecting the mental health of hosts- most are hosts that work incredibly hard to give the guest a wonderful stay. Why do Airbnb care so little about their hosts? Airbnb, pls listen to us. It’s not because we want to be able to provide a lessor quality of stay but because so often we are rated under misunderstanding of the rating system. If you tell guests 4 stars denote a great stay then treat it like that pls.
Power to the hosts
How can a rating of four which is called good then be considered a low rating?
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Status: Closed — this petition is no longer accepting signatures.
Final supporters
We request Airbnb provide a more coherent reviewing system in which guests can complete their reviews more accurate to Short Term Rental/Bed and Breakfast accommodations.
Our suggestions:-
Remove ⭐️ Star System (which was born in early 20th Century for the Ritz Hotels of America, pompous and elegant) and replace with a ❤️ Heart/Love System... this is more emotive and conducive to the ‘Home away from Home’ accommodation style.
Remove category ratings: Cleanliness and Location. Which we believe are speculative and removes guests responsibility. eg: Location: Guests Don’t read or understand the listings actual location and rate poorly because the guest neglected to read listing details. (there is an Airbnb responsibility here too as when searching a particular suburb or area, the search shows properties within 25km if the searched area)
Cleanliness: Whilst one guest may not be offended by a hair found in the bathroom sink and offer a 5 Star rating, another guest may call disgusting filth and rate poorly.
The ‘Overall’ rating does not indicate a true experience. Guests are giving 5 Star Ratings for all categories, then a 4 Star ‘Overall’ rating.
We hope Airbnb will listen to Hosts/Owners on this matter as it is creating a ‘HOSTing Mental Breakdown’
11 Comments
The current review system is poorly understood by Guests, causes a huge amount of undue stress to Hosts and is too open to different interpretations. Please make it a more robust system with clearly defined rules and boundaries so that Listings can be fairly rated and compared.
I am lucky to get 5 stars but less than 5 stars imply poor which should not be the case. I got 4 stars once for a sticky remote control on a device. ( plastic gets a bit that way over time so it wasn’t covered in jam)! Tiny thing! Another 4 star for location once. We are much cheaper than absolute beachfront so why rate the place less ?
have been let down by people who don't read the listing yet complain about something and it clearly states what we have on offer and how far from shops we are it then becomes our problem as it hurts our rating.
All for this to change
I totally agree.
I am constantly made to feel unworthy and failing when I get 4 stars. Guests often write a glowing review and give 4 stars thinking this is a great rating, but then we are penalised for getting anything lower than a 5 (algorithms and warnings). Often getting 5 stars for lol sub categories and then a 4 star overall... this has greatly affected our bookings. I’m on several Airbnb Facebook groups and I can tell you that this is affecting the mental health of hosts- most are hosts that work incredibly hard to give the guest a wonderful stay. Why do Airbnb care so little about their hosts? Airbnb, pls listen to us. It’s not because we want to be able to provide a lessor quality of stay but because so often we are rated under misunderstanding of the rating system. If you tell guests 4 stars denote a great stay then treat it like that pls.
Power to the hosts
How can a rating of four which is called good then be considered a low rating?
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The current review system is poorly understood by Guests, causes a huge amount of undue stress to Hosts and is too open to different interpretations. Please make it a more robust system with clearly defined rules and boundaries so that Listings can be fairly rated and compared.