Status: Closed — this petition is no longer accepting signatures.
Final supporters
It's my goal to change the policies & procedures within this department. Currently, disconnection notices are sent out only a day after the bill is due. You are then immediately charged $30.00 to "Reconnect" your services no matter if they have actually been disconnected or not. I am fortunate enough to be able to afford this cost, however, there are far more that can barely make the water payment BEFORE the added fees are charged! This system needs changed.
They offer the ability to email bills and disconnect notices. They will tell you themselves that the system is "flawed" and "hit or miss", yet you still have to pay the reconnect fee whether the bill was sent or not.
Also, if you want to complain to the managers at this local city office you get laughed at, told "well I dont know what to tell you", or just hung up on. They are the rudest, most unprofessional department I have EVER dealt with.
Please sign this petition in order to send a message to city officials stating "We Want Change".. We have no other options for water, but that doesn't mean we should allow them to treat us poorly.
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Petition to Request Intervention For Overcharges of Utilities to Fountain Park…
Residents United for Accurate Utility Invoicing
Updates
March 17, 2015
The momentum behind this petition is undeniable and shows that our community is finished with these unfair water department fees. Call your city council representative today and tell them the current disconnection policy is predatory. Post the link to this petition on Facebook to ensure every neighbor knows we are demanding a change to these practices.
7 Comments
I had to pay the reconnect fee just because it was on the list to be DC. MY WATER WAS STILL ON when I paid it. Just think how much the city makes for disconnects and they don't even leave the office. By the way it is a female thats over the the water.
We want change! The city should be more respectful of others! the fee an policy of late payments an disconnect service needs to change! I do good paying my $100 monthly ..... never been disconnected yet Praise God! but if I should ever .... it would take from my grocery bill! or kids!
It is truly time for their policies and customer service to change
crooks
I was charged a reconnect fee and my water wasnt even turned off
I wish I was a reconnect fee and my water was not even turned off
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Share this petition to help it reach more people.
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Status: Closed — this petition is no longer accepting signatures.
Final supporters
It's my goal to change the policies & procedures within this department. Currently, disconnection notices are sent out only a day after the bill is due. You are then immediately charged $30.00 to "Reconnect" your services no matter if they have actually been disconnected or not. I am fortunate enough to be able to afford this cost, however, there are far more that can barely make the water payment BEFORE the added fees are charged! This system needs changed.
They offer the ability to email bills and disconnect notices. They will tell you themselves that the system is "flawed" and "hit or miss", yet you still have to pay the reconnect fee whether the bill was sent or not.
Also, if you want to complain to the managers at this local city office you get laughed at, told "well I dont know what to tell you", or just hung up on. They are the rudest, most unprofessional department I have EVER dealt with.
Please sign this petition in order to send a message to city officials stating "We Want Change".. We have no other options for water, but that doesn't mean we should allow them to treat us poorly.
Updates
March 17, 2015
The momentum behind this petition is undeniable and shows that our community is finished with these unfair water department fees. Call your city council representative today and tell them the current disconnection policy is predatory. Post the link to this petition on Facebook to ensure every neighbor knows we are demanding a change to these practices.
7 Comments
they are very rude and don't care. I think it's stupid to charge an extra 3% of your bill if you pay with a debit card!
I had to pay the reconnect fee just because it was on the list to be DC. MY WATER WAS STILL ON when I paid it. Just think how much the city makes for disconnects and they don't even leave the office. By the way it is a female thats over the the water.
We want change! The city should be more respectful of others! the fee an policy of late payments an disconnect service needs to change! I do good paying my $100 monthly ..... never been disconnected yet Praise God! but if I should ever .... it would take from my grocery bill! or kids!
It is truly time for their policies and customer service to change
crooks
I was charged a reconnect fee and my water wasnt even turned off
I wish I was a reconnect fee and my water was not even turned off
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they are very rude and don't care. I think it's stupid to charge an extra 3% of your bill if you pay with a debit card!