I just received word that the dues policy is being reversed and adjusted to reflect our situation. I never imagined we would get this outcome when I started the petition. Please know that this result belongs entirely to you since you refused to back down.
April 20, 2020
Final supporters
April 4, 2020
American Golf Corporation
Attn: Hana Khouri, CEO
909 N. Pacific Coast Hwy, Ste. 650
El Segundo, CA 90245
Dear Hana Khouri, CEO,
Many of our members, received your email sent April 4th with the subject “IMPORTANT Club Information”. In light of the COVID-19 public health emergency, your message did not sit well with us.
While we can empathize with the difficult decisions you and your team have had to make over the past weeks, you must understand that your members are dealing with similar decisions. Many of your members are small business owners dealing with furloughing employees, cutting costs, stretching cash and other tough situations. Other members are employees who have been laid off and have lost their income.
And then there are the members that are dealing with much worse situations than you; with sick loved ones or are sick themselves. There are businesses that have been completely closed, with no sources of income that they and their families depend on. Where is your empathy for them?
You state you have implemented “plans”. Please share those with us. We are in the dark with what is happening at “our club”. Since March 20th, the golf course facility is closed, and no services have been offered. There is no plan to re-open in the foreseeable future. Why are 80% dues continuing to be assessed? What services are we getting for those fees? Surely having laid almost all of the labor off this is unreasonable.
Your focus on getting the dues paid, during these unprecedented times, is mis-guided. I would encourage you to look at what others in the golf industry, the banks, airlines, hotels, and other businesses are doing. They are offering refunds, deferral of payments, and working with customers. They have made a choice to care for their customers and put them first. From the message in your email, it seems that you and American Golf have made a different choice. Your all or nothing policy is going to cost you most of if not all of your membership leaving no revenue.
We hope you'll reconsider your position of continuing to collect almost full dues throughout this crisis, while the course is closed and your workers are laid off. Many of our families have been members of Canyon Oaks Country Club since its opening in the early 90’s. Your email left us feeling like you do not value your members. We will be terminating our membership if this position remains unchanged. Please consider your members; without them, you have nothing.
We all want the same thing; Canyon Oaks to survive and thrive, but this course of action is almost assuring that will not be the case. We are open to reasonable dialogue of how to best keep the club we love sustainable.
With respect,
Canyon Oaks Members Signing This Petition Below
Updates
Reached 250 supporters
April 8, 2020
April 7, 2020
I am still reading through the messages you all are sending in and the stories about what you are going through are truly heartbreaking. I honestly never imagined this would grow into such a necessary space for us to be heard. Thank you for placing your trust in this.
April 7, 2020
I am truly overwhelmed by the response to this request and never imagined so many of you would feel the same way. This momentum belongs entirely to the community for speaking up so clearly. I am just a person who typed this out because I felt frustrated and I am stunned by how much you have all carried this forward.
Reached 100 supporters
April 5, 2020
April 4, 2020
I am honestly overwhelmed by the response this petition is getting from all of you. We are getting so near to one hundred names and I know this momentum belongs entirely to the community standing together. If you could send the link to a few people today it would help us keep this push moving forward.
89 Comments
Only a 20% discount for no services provided for 2 month (min) is not right. If this were to stretch on how long would the members be covering the cost? Even with discount it would be cheaper for the members to drop their membership and sign back up after this is over.
We are more than willing to pay a reasonable percentage of our monthly dues to maintain our club & course during these difficult times. However 80% is outrageous. And charging for cart rental during the shutdown just smells greedy.
Another country club in Chico, Butte Creek, remains open to its members, with appropriate safety measures taken such as removing the rakes, raising the cups, limiting golfers to one person per cart, etc. If we’re going to continue to be charged for our membership, at least follow their lead and provide SOME product/service for our money.
We live in Chico during the winter and yet for 6 years of membership, we have been required to pay the full membership year round. This has been difficult for us as we are retired and fixed income. Your stance on dues during this difficult time is not what we would expect. Please consider the members because we make the business viable.
We agree that paying a "reasonable" portion of our monthly dues to do the necessary maintenance of the course and clubhouse makes sense. However, most members will NOT support this effort unless AGC agrees to provide the members the expenses and revenue information required to maintain the club's facilities.
Your company would surely qualify for the SBA 7(a) PPP loan that would allow you 2.5X your monthly payroll cost. Maybe you have already done this ?
This is unreasonable, my household has last way more than 20% of our income.
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I just received word that the dues policy is being reversed and adjusted to reflect our situation. I never imagined we would get this outcome when I started the petition. Please know that this result belongs entirely to you since you refused to back down.
April 20, 2020
Final supporters
April 4, 2020
American Golf Corporation
Attn: Hana Khouri, CEO
909 N. Pacific Coast Hwy, Ste. 650
El Segundo, CA 90245
Dear Hana Khouri, CEO,
Many of our members, received your email sent April 4th with the subject “IMPORTANT Club Information”. In light of the COVID-19 public health emergency, your message did not sit well with us.
While we can empathize with the difficult decisions you and your team have had to make over the past weeks, you must understand that your members are dealing with similar decisions. Many of your members are small business owners dealing with furloughing employees, cutting costs, stretching cash and other tough situations. Other members are employees who have been laid off and have lost their income.
And then there are the members that are dealing with much worse situations than you; with sick loved ones or are sick themselves. There are businesses that have been completely closed, with no sources of income that they and their families depend on. Where is your empathy for them?
You state you have implemented “plans”. Please share those with us. We are in the dark with what is happening at “our club”. Since March 20th, the golf course facility is closed, and no services have been offered. There is no plan to re-open in the foreseeable future. Why are 80% dues continuing to be assessed? What services are we getting for those fees? Surely having laid almost all of the labor off this is unreasonable.
Your focus on getting the dues paid, during these unprecedented times, is mis-guided. I would encourage you to look at what others in the golf industry, the banks, airlines, hotels, and other businesses are doing. They are offering refunds, deferral of payments, and working with customers. They have made a choice to care for their customers and put them first. From the message in your email, it seems that you and American Golf have made a different choice. Your all or nothing policy is going to cost you most of if not all of your membership leaving no revenue.
We hope you'll reconsider your position of continuing to collect almost full dues throughout this crisis, while the course is closed and your workers are laid off. Many of our families have been members of Canyon Oaks Country Club since its opening in the early 90’s. Your email left us feeling like you do not value your members. We will be terminating our membership if this position remains unchanged. Please consider your members; without them, you have nothing.
We all want the same thing; Canyon Oaks to survive and thrive, but this course of action is almost assuring that will not be the case. We are open to reasonable dialogue of how to best keep the club we love sustainable.
With respect,
Canyon Oaks Members Signing This Petition Below
Updates
Reached 250 supporters
April 8, 2020
April 7, 2020
I am still reading through the messages you all are sending in and the stories about what you are going through are truly heartbreaking. I honestly never imagined this would grow into such a necessary space for us to be heard. Thank you for placing your trust in this.
April 7, 2020
I am truly overwhelmed by the response to this request and never imagined so many of you would feel the same way. This momentum belongs entirely to the community for speaking up so clearly. I am just a person who typed this out because I felt frustrated and I am stunned by how much you have all carried this forward.
Reached 100 supporters
April 5, 2020
April 4, 2020
I am honestly overwhelmed by the response this petition is getting from all of you. We are getting so near to one hundred names and I know this momentum belongs entirely to the community standing together. If you could send the link to a few people today it would help us keep this push moving forward.
89 Comments
My tenants who own bars, and restaurants do NOT have their customers-clients who are unable to show up and purchase their product and services, they are NOT asking their customers to only pay 80% with NO product! This is ridiculous.!
Only a 20% discount for no services provided for 2 month (min) is not right. If this were to stretch on how long would the members be covering the cost? Even with discount it would be cheaper for the members to drop their membership and sign back up after this is over.
We are more than willing to pay a reasonable percentage of our monthly dues to maintain our club & course during these difficult times. However 80% is outrageous. And charging for cart rental during the shutdown just smells greedy.
Another country club in Chico, Butte Creek, remains open to its members, with appropriate safety measures taken such as removing the rakes, raising the cups, limiting golfers to one person per cart, etc. If we’re going to continue to be charged for our membership, at least follow their lead and provide SOME product/service for our money.
We live in Chico during the winter and yet for 6 years of membership, we have been required to pay the full membership year round. This has been difficult for us as we are retired and fixed income. Your stance on dues during this difficult time is not what we would expect. Please consider the members because we make the business viable.
We agree that paying a "reasonable" portion of our monthly dues to do the necessary maintenance of the course and clubhouse makes sense. However, most members will NOT support this effort unless AGC agrees to provide the members the expenses and revenue information required to maintain the club's facilities.
Your company would surely qualify for the SBA 7(a) PPP loan that would allow you 2.5X your monthly payroll cost. Maybe you have already done this ?
This is unreasonable, my household has last way more than 20% of our income.
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My tenants who own bars, and restaurants do NOT have their customers-clients who are unable to show up and purchase their product and services, they are NOT asking their customers to only pay 80% with NO product! This is ridiculous.!