On Saturday September 4, 2021, a casual family friendly gathering was held on site 413 to celebrate the end of summer and the Labor Day holiday weekend. Light, respectful acoustic music was provided and made for a fantastic evening for children and adults of all ages. An open invite was extended to all in the campground to enjoy the festivities and socialize with fellow campground patrons. The host of the event was respectful, welcoming, and facilitated a wonderfully positive environment for the seasonals, transients, and paid guests that attended. The event was conducted, shut down, and cleaned up prior quiet hours at 11pm.

What should have been an overwhelmingly successful and positive evening was unfortunately compromised by the unprofessional and disrespectful behavior of Big Timber Lake Staff, namely “Maintenance Manager Paul”. At approximately 10:20pm Paul aggressively sped into the gathering on his golf cart and began berating the host and patrons directly in the vicinity, with vulgarity and a disrespectful tone. Paul unprofessionally shouted, “This bullsh*t ain’t happening anymore! Go the f*ck back to Sea Pines!”. When Paul was kindly informed that the purpose of the gathering was to provide respectful entertainment for campground patrons, Paul shouted back, “These people don’t deserve entertainment!”. Paul was then observed yelling to the musicians to “Shut it the f*ck down!”. Mind you, this occurred in front of a significant gathering of patrons, with children present and within earshot. The host and several patrons were unjustly targeted and harassed by this belligerent staff member to the point of feeling threatened and scared.

Paul’s conduct on the night of September 4, 2021 was appalling, inappropriate, and downright disrespectful. As an extension of Big Timber Lake management, it is expected that staff would conduct themselves in appropriate respectful manner toward campground patrons. Paul is clearly not fit for guest interaction of any kind and the level of instability displayed, publicly, in front of a large gathering, is downright concerning. Paul’s behavior, demeanor, and language used toward patrons has progressively deteriorated over the course of this season. Should further harassment and conduct of this nature occur, an official complaint will be filed against Paul Pearson for Disorderly Persons with the Middle Township Police Department.

Attahced you will find a list of patrons who thoroughly enjoyed the gathering and/or condemn the inappropriate, unprofessional conduct presented by a member of the Big Timber Lake Management Team.

Actions Petitioned for:

• Sun Communities and Big Timber Lake management to provide proper discipline for the actions of noted staff on September 4, 2021.
• Big Timber Lake Management to provide staff suitable to conduct professional interactions with campground patrons.
• Require any staff responsible for patron interactions to undergo sensitivity and customer service training programs.