Samantha Vish: When I went to purchase my first Mini (or car for that matter), I first went to Schomp. They treated me like some teenager just out of high school looking for a joyride. It wasn't until I decided to try Mini of Loveland that I was welcomed with open arms by Cait O'Connor and Gale. They made me feel at home and genuinely wanted me to have the car of my dreams. It took me a while to make the decision, but an extended test drive (Thank you Gale!) in a manual pushed me over the edge, and I went for it! Unfortunately, my MA didn't care much for responding to any of my emails or helping me track my vehicle through the stages of production (probably due to a complete lack of basic tech knowledge, sadly). Cait, however, was there for me throughout the entire process even though the sale wasn't hers. She understood my excitement and for the few, but enthusiastic die-hard Mini lovers, Cait is a must. Her knowledge of the product both stock and aftermarket as well as the obvious empathy and enthusiasm she shares with her customers made Mini of Loveland more than just a dealership. It saddens me to see that Loveland has since let go of these people and replaced them with less than savory personalities. Come on Loveland, you are better than this!