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Xyron finally folded and agreed to provide the Vista driver updates for free just like they should have done from the start. We forced them to respect the investment of 386 loyal customers who refused to be pushed around by corporate greed. Keep your guard up because we know how …

October 3, 2007

Blue Wishblade owners demand Vista support!

Blue Wishblade owners demand Vista support!

🏆 Won — 366 supporters Verified

Final supporters

K
Kelly
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Tom P.
M
Mary L.
M
mxgpxl
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kathy a.
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Julie C.
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Bill H.
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Someone
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veronique t.
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Lara C.
+356 more
Started by Anonymous 19 years, 1 month ago
We are Xyron customers. We own a Xyron Wishblade and several Xyron adhesive machines. Our Xyron Wishblades have provided us with a creative outlet and the opportunity to create a legacy for our families, something we are very passionate about. We are very disturbed by recent press releases by Xyron in regards to supporting the blue-cover Xyron Wishblades on the Microsoft Vista operating system: The Wishblade 2.41 software that currently powers blue Wishblades will not be upgraded to Vista as Xyron\'s vendor has elected not to support this version of the machine. Xyron is making every effort going forward to provide a version of Create and Cut software that will allow blue Wishblade owners to operate in Vista. In addition, this software will provide additional capabilities such as word welding, instant shadows and more! As computer users who were recently forced to purchase new computers that were only available with the Vista operating system we are very upset! At the time that we purchased our Wishblades it cost $500 and we were able to justify the expense because it was an \"investment\" in our crafting future. We would be able to use our Wishblades without modification for years to come. Many blue-cover Wishblade users purchased their Wishblade only weeks before the Vista operating system was made available to the public and are now appalled that they cannot use their machines and further outraged that Xyron is not willing to help them unless they pay them to. This is very deceitful to the people who purchase your products! Is the Wishblade not a product you consider worthy of supporting in the manner many companies support their products A personal computer is required to use your Wishblade machine yet your company will not provide cost free updates (the \'norm\' in the IT industry) to your product to allow it to work on current personal computers. You want us to purchase your \"Create and Cut\"

Updates

August 18, 2007

We just hit 250 signatures and Xyron can no longer pretend this is just a few angry customers. They took our money for these machines under the promise of a long future and now they think they can just abandon us for a payout. This is pure corporate greed at our expense.

Reached 250 supporters

August 16, 2007

July 30, 2007

We just hit 100 signatures and Xyron needs to realize that we are not going to let them off the hook for this pathetic display of greed. They sold us a five hundred dollar machine and now they expect us to pay for basic functionality that should have been there from the start.

Reached 100 supporters

July 29, 2007

6 Comments

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Sarah Espinoza
19 years ago Featured

This is ridiculous. I spent so much money on my wishblade and now it just sits there collecting dust because vista wont run it. Fix this xyron.

M
Mike Mason
19 years ago Featured

What a joke. I bought the new computer thinking I was upgrading not losing my ability to craft. Do better.

D
David Chavez
19 years ago Featured

NOT COOL XYRON. stop treating loyal customers like this.

B
Brenda Rodriguez
19 years ago Featured

Are you kidding me? $500 machine and now they want me to pay more for software to make it work on my new laptop no way.

K
Kevin Palmer
19 years ago Featured

total garbage. they sold it as a long term thing and now they drop support just like that? never buying from them again.

L
Lisa Tan
19 years ago Featured

My wishblade was a gift for my birthday and now I cant even use it. super disappointed in this company.