Skip to main content

Better Support on Instagram

286 Comments

A
Anna
7 years ago

My hacker put 2FA on. Been emailing bots since March 2019. Hoping to recover my account in a year, at least.

R
Rayven Smith
7 years ago

Two of my accounts have been hacked and I’ve never gotten a response from Instagram ever.

A
Abby Glover
7 years ago

MY INSTA WAS HACKED AND INSTA SUCKS AT FIXING IT

A
Alyssa Jahn
7 years ago

My account was hacked over a week ago and Instagram has been absolutely no help and helping me regain access.

A
Amy Veer
7 years ago

Instagram SUCKS

F
Federico Gomez
7 years ago

This also happened to me and I've just been going in circles no way to get Instagram help my account was taken over my email was changed I never received an email from Instagram my email has been changed to email that ends in are you I don't know if that's Russia but I have no way of accessing my account and I am very concerned with my photos on there and if anything I would at least like my account closed

M
Maria Gorman
7 years ago

I have been hacked and all my children pictures I feel violated I have contacted Instagram and they never respond my form I filled out this is terrible I want my account back

H
Harith Mageed Sahib
7 years ago

Instagram show some care to the user, my account got disabled for nothing and nobody is replying!! do something about this take some actions!!!

A
Anonymous
7 years ago

pull yourself up, Instagram.

E
Erika S
7 years ago

My problem is different but I’m sure I’m not the only one. So I’ve tried to create a new account but I can’t because it says, This email is taken by another account. I don’t have another account. Of course, I tried to contact Instagram in every way but nothing works. This is ridiculous and disappointing.

S
Shannon
7 years ago

My account has been hacked, email, username and password changed and profile picture changed to a pornogrpahic picture yet Instagram has done nothing to help and I've resorted to reporting to the FBI as I don't want to pay another online hacker bitcoin to get my account back, Instagram has to do something about all of this!!!

J
Jeyla
7 years ago

My account has been deactivated and unfortunately I do not know the password so I have no acess to it. HOWEVER instagram does not care even when I tried sending to of my pictures with the code they gave me to verify my ownership on the profile. And then a bot named Zeynep told me that they cant return it because I did not meet the standards for the image. It is so stupid because you can totally see it is the same person the image as on instagram. Wtf Instagram??? Now i want my account back and have no idea on how to contact them to prove tuem that it is my profile!

C
Carmela Kessinger
7 years ago

Yes, please include a working 800 number to call. Especially if you suspect a person(s) impersonat a actor/actress and trying to get your personal information.

J
Jasmine
7 years ago

My Instagram has been disabled for 4 months!! I haven’t gotten any help in regards to getting my account back at all!!

K
Kristine Keller
7 years ago Featured

My account got hacked in September, but all the “help” I’ve had is bot emails with links back to the same unhelpful help center. Creating a new account after cultivating a history & a moderate follower base over the course of 6+ years is just not an option.

M
Marc Dinardo
7 years ago

Account hacked twice in one day. Managed to recover account first time round but it shouldn't have been possible to hack the account again after I changed the password with a strong password. I Uzbekistan no idea how these hackers obtained access and it seems I'm both cases to be a Russian email address. I am very concerned for my privacy as I use Instagram to log into other third party services and Instagram do not seem to care enough to allow these accounts and hackers to be reported. Upon reading online, I have found examples of hacking dating back to 2017.why has this not been resolved, surely a security loophole in such a popular app should have been fixed as soon as it was discovered. I am now very worried for my privacy online and would like to Instagram taking more responsibility to keep accounts safe.

K
Ken Brown
7 years ago

My Instagram account has been hacked by someone in Russia and Instagram’s Help jus sends me in a never ending loop

D
Denzely Ntilla
7 years ago

They don't have direct contact to support our problem

J
Jesus
7 years ago

My account was hacked and taken over by another user. I'm going through the same issue with Instagram no help at all no response.

M
Melissa Hacker
7 years ago

Account hacked and no one is helping me! There is no report form for hacked accounts.