Are you tired of high cost and lousy service from Comcast?
17 Comments
S
Susan Little
9 years ago
Issues with billing. Just last week spoke with 2 customer service reps and a supervisor. Issue NOT resolved.
M
M Dicks
9 years ago
My Bill has been different amounts since Sept, Oct, Nov, Dec and now in Jan.
I get so aggravated when I call and get that Stupid Automated that says press this now press that Why are you calling ......
I say Representative or Agent she just keeps on first I need your this now that .....Ugh
F
flora Kirkland
9 years ago
Absolutely the worst company I have ever done business with from billing to service.
V
Voncile Creamer
9 years ago
Comcast has the worst customer service! No representatives with English as a first language. Every call to the help center turns into at least a 2 hour nightmare and still have no resolution to your problems. They change the amount of your bill at their whims.
A
Anonymous
9 years ago
They are a rip off completely sign you up for things you dont even ask for and the bills get higher and higher frfr
K
Kristopher Ramirez
9 years ago
Featured
I am trying to understand how my programming costs $79.99, but the bill is between $190 & $210. (Yes, it varies each month.) I have internet and 1 TV connected.
D
DENIS LAWTON
9 years ago
We have had Comcast since 2011 and that was our second time with them. We pay always different monthly amounts, this month $205 and last month $170. That is based on a bundle package. We called many many times for help and to get a lower package. Our lower package is now more than it was a few months ago and we are tied in for one year. Our TV's (2) freeze up continually, staying "Trouble Connecting to Platform". We have called them and they insist nothing is wrong. They finally agreed to replace the boxes and that does not work. Internet is very slow and the WIFI disconnects frequently. Our phone cuts off on almost every conversation and we hope and pray we do not have to call 911 one day. When you call and they have you trouble shoot over and over again and act like you are the problem, its very frustrating. I called some other companies and AT&T does not service our area. We called the DISH company and they said they could supply our TV but the internet they could not as Comcast has bought all of the underground internet cable. Same with Direct TV. So we are basically screwed and tied into Comcast. We do enjoy watching TV and need the Internet.
B
brandi
9 years ago
Be great if they wouldn't charge you so much!!! And for stuff you don't have!
L
Lynn Box
9 years ago
they give lousy customer service as well
L
Lynn Box
9 years ago
they suck,,,,
M
Matthew Todd
9 years ago
255$ a month and no movie channels and keep losing channels.
A
Angela Liberatore
9 years ago
I got swindeled into a contract paying more money when i called specifically to get my bill lower. The cost is outrageous!
M
Michael Anderson
9 years ago
Featured
First year was barely reasonable. After the initial special price, rates increase and options decrease. Level of service also declined. Customer Service is misleading when you inquire about service issues. Too high a price for cable TV with such limited channels. Internet speed too slow and unreliable. Bundle of services unnecessary. Comcast Customer Service Agent agreed with me when I asked if leaving Comcast to resolve my issues was the only option. She said "yes".
B
Bobbie Bishop
9 years ago
Prices are way too high. Service is always subpart!
J
Jeanne Anderson
9 years ago
Featured
Prices go up without warning. Terrible signal. Customer service rep agreed we needed to go to another company.
C
Cynthia clegg
9 years ago
My bill keeps going up then I call and they give me the bundle price but then after a few months it's goes right back and if you call them you can expect to get hung up on a few times or or wait on hold for at least 30 minutes..
G
Gwen lewis
9 years ago
Tired of high bills and every month it is always a different price every month. They are rude and etc
Issues with billing. Just last week spoke with 2 customer service reps and a supervisor. Issue NOT resolved.
My Bill has been different amounts since Sept, Oct, Nov, Dec and now in Jan. I get so aggravated when I call and get that Stupid Automated that says press this now press that Why are you calling ...... I say Representative or Agent she just keeps on first I need your this now that .....Ugh
Absolutely the worst company I have ever done business with from billing to service.
Comcast has the worst customer service! No representatives with English as a first language. Every call to the help center turns into at least a 2 hour nightmare and still have no resolution to your problems. They change the amount of your bill at their whims.
They are a rip off completely sign you up for things you dont even ask for and the bills get higher and higher frfr
I am trying to understand how my programming costs $79.99, but the bill is between $190 & $210. (Yes, it varies each month.) I have internet and 1 TV connected.
We have had Comcast since 2011 and that was our second time with them. We pay always different monthly amounts, this month $205 and last month $170. That is based on a bundle package. We called many many times for help and to get a lower package. Our lower package is now more than it was a few months ago and we are tied in for one year. Our TV's (2) freeze up continually, staying "Trouble Connecting to Platform". We have called them and they insist nothing is wrong. They finally agreed to replace the boxes and that does not work. Internet is very slow and the WIFI disconnects frequently. Our phone cuts off on almost every conversation and we hope and pray we do not have to call 911 one day. When you call and they have you trouble shoot over and over again and act like you are the problem, its very frustrating. I called some other companies and AT&T does not service our area. We called the DISH company and they said they could supply our TV but the internet they could not as Comcast has bought all of the underground internet cable. Same with Direct TV. So we are basically screwed and tied into Comcast. We do enjoy watching TV and need the Internet.
Be great if they wouldn't charge you so much!!! And for stuff you don't have!
they give lousy customer service as well
they suck,,,,
255$ a month and no movie channels and keep losing channels.
I got swindeled into a contract paying more money when i called specifically to get my bill lower. The cost is outrageous!
First year was barely reasonable. After the initial special price, rates increase and options decrease. Level of service also declined. Customer Service is misleading when you inquire about service issues. Too high a price for cable TV with such limited channels. Internet speed too slow and unreliable. Bundle of services unnecessary. Comcast Customer Service Agent agreed with me when I asked if leaving Comcast to resolve my issues was the only option. She said "yes".
Prices are way too high. Service is always subpart!
Prices go up without warning. Terrible signal. Customer service rep agreed we needed to go to another company.
My bill keeps going up then I call and they give me the bundle price but then after a few months it's goes right back and if you call them you can expect to get hung up on a few times or or wait on hold for at least 30 minutes..
Tired of high bills and every month it is always a different price every month. They are rude and etc