This petition is a representation of the dissatisfaction, frustration, and complete disagreement the undersigned Allstate agency owners have with the newly introduced and soon to be required Integrated Service program. To that effect, those who have signed this petition are firm in our belief that a policy mandating an assignment of corporate customer service to all local agency owners for a fee of two (2) percent (%) of our monthly premium is not only unreasonable, but is also an incredible detriment to the local, committed, and small-business brand that Allstate has built, up until this point. The undersigned agents are passionate about Allstate and the products that we sell, however, reducing our book values by twenty (20) percent (%) takes away our motivation to grow or stay with the corporation.
We are keenly aware that our products are the best in this competitive market and we believe that a significant reason why Allstate has been so successful is because of the way the agents are able to connect with their community. Allstate has always encouraged their agents to be involved in the community and to know each of their clients’ unique situations and needs. This structure has allowed Allstate to charge more for their products than the competitors because even in an online world, people want to know that their insurance agent cares about their situations. Clients do not want to be routed to a call agency where they have to speak with someone who barely knows their name, let alone their unique situation. Due to the lack of communication this re-structuring will create, most agency owners will need to keep customer service agents on salary. Therefore, we will be paying more than double what we currently pay for someone to do the same job, but at a lesser degree of satisfaction. For those who simply cannot afford to use both a local customer service agent and the corporate call center, hard-working people in our communities will lose their jobs
Although those who have signed this petition have no desire to be forced into this re-structuring policy, we are aware that it may be beneficial to some owners who are not as involved in their community or have less time to be involved in their agency. We therefore propose that instead of requiring this policy, it is made optional. Please think of the community that we grown before forcing this new policy upon us.
Updates
December 11, 2019
im hearing from so many of you about how frustrating this change is for your daily work. the stories about how this impacts our relationships with clients are honestly eye opening and i am gathering all of this to take it further up the line soon.
December 11, 2019
the momentum we have right now is honestly incredible and shows how many of us are on the same page about this. it feels good to see everyone standing up for our businesses and refusing to accept these changes quietly.
Reached 100 supporters
December 11, 2019
68 Comments
The price tag is simply too high. Even if I find a way to keep my doors open on the limited cash flow the opportunity cost is still there. Why do this instead of another small business opportunity if the profit margins are razor thin?
This Is already causing me to lay off two employees. I won’t be able to meet payroll. I am running as lean as I can. The lay off Friday of two of my employees only Accounts for $5000 of the $10,000+ per MONTH I am losing!
Totally unreasonable economical for agents and customers. My business has survived 32 years because of the relationships I’ve forged with my people and the company looks to destroy that. Long term more business will be lost.
Integrated Services is nothing more than a violation of the IRS Private Letter Ruling which allowed Allstate to divest it's agency force into Independent Contractor status.
I do not support integrated systems at all. As a business owner, which I paid for myself. I am running my business with a higher retention rate with my own systems and staff. This is best practice, more cost-effective
Please do not make this mandatory. Being a local agent and able to answer the phone calls to interact one-on-one with our customers is what differentiates us from our competitors.
Robert Longyear - IS would result in a charge of $13 - $15 per service transaction which is unrealistic My cost per transaction is substantially less. Furthermore, The 1 representative it frees up would not be able to generate nearly $5000 in monthly commissions to cover the cost. It appears that this approach is designed to make Allstate money to the detriment of the Agent and/or drive out agencies that are not yet at scale.
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This petition is a representation of the dissatisfaction, frustration, and complete disagreement the undersigned Allstate agency owners have with the newly introduced and soon to be required Integrated Service program. To that effect, those who have signed this petition are firm in our belief that a policy mandating an assignment of corporate customer service to all local agency owners for a fee of two (2) percent (%) of our monthly premium is not only unreasonable, but is also an incredible detriment to the local, committed, and small-business brand that Allstate has built, up until this point. The undersigned agents are passionate about Allstate and the products that we sell, however, reducing our book values by twenty (20) percent (%) takes away our motivation to grow or stay with the corporation.
We are keenly aware that our products are the best in this competitive market and we believe that a significant reason why Allstate has been so successful is because of the way the agents are able to connect with their community. Allstate has always encouraged their agents to be involved in the community and to know each of their clients’ unique situations and needs. This structure has allowed Allstate to charge more for their products than the competitors because even in an online world, people want to know that their insurance agent cares about their situations. Clients do not want to be routed to a call agency where they have to speak with someone who barely knows their name, let alone their unique situation. Due to the lack of communication this re-structuring will create, most agency owners will need to keep customer service agents on salary. Therefore, we will be paying more than double what we currently pay for someone to do the same job, but at a lesser degree of satisfaction. For those who simply cannot afford to use both a local customer service agent and the corporate call center, hard-working people in our communities will lose their jobs
Although those who have signed this petition have no desire to be forced into this re-structuring policy, we are aware that it may be beneficial to some owners who are not as involved in their community or have less time to be involved in their agency. We therefore propose that instead of requiring this policy, it is made optional. Please think of the community that we grown before forcing this new policy upon us.
Updates
December 11, 2019
im hearing from so many of you about how frustrating this change is for your daily work. the stories about how this impacts our relationships with clients are honestly eye opening and i am gathering all of this to take it further up the line soon.
December 11, 2019
the momentum we have right now is honestly incredible and shows how many of us are on the same page about this. it feels good to see everyone standing up for our businesses and refusing to accept these changes quietly.
Reached 100 supporters
December 11, 2019
68 Comments
I will be taking the TPP!! My agency will not be able to survive if we are forced to go with Integrated Services. My agency has been built on me establishing strong relationships with my customers. We are told that your prices are high, but we love the service you provide. Someone at a call center, will not care the same as we do.
The price tag is simply too high. Even if I find a way to keep my doors open on the limited cash flow the opportunity cost is still there. Why do this instead of another small business opportunity if the profit margins are razor thin?
This Is already causing me to lay off two employees. I won’t be able to meet payroll. I am running as lean as I can. The lay off Friday of two of my employees only Accounts for $5000 of the $10,000+ per MONTH I am losing!
Totally unreasonable economical for agents and customers. My business has survived 32 years because of the relationships I’ve forged with my people and the company looks to destroy that. Long term more business will be lost.
Integrated Services is nothing more than a violation of the IRS Private Letter Ruling which allowed Allstate to divest it's agency force into Independent Contractor status.
I do not support integrated systems at all. As a business owner, which I paid for myself. I am running my business with a higher retention rate with my own systems and staff. This is best practice, more cost-effective
Please do not make this mandatory. Being a local agent and able to answer the phone calls to interact one-on-one with our customers is what differentiates us from our competitors.
Robert Longyear - IS would result in a charge of $13 - $15 per service transaction which is unrealistic My cost per transaction is substantially less. Furthermore, The 1 representative it frees up would not be able to generate nearly $5000 in monthly commissions to cover the cost. It appears that this approach is designed to make Allstate money to the detriment of the Agent and/or drive out agencies that are not yet at scale.
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I will be taking the TPP!! My agency will not be able to survive if we are forced to go with Integrated Services. My agency has been built on me establishing strong relationships with my customers. We are told that your prices are high, but we love the service you provide. Someone at a call center, will not care the same as we do.