As a new ACT Fibernet customer (as of Feb 21, 2016), I was very happy to finally have an 'INCREDIBLY FAST' broadband connection as they had claimed. And in the next few days, I was happy to have the kinda speeds promised and watched a couple movies etc and browsed normally as I had always done with my older Airtel Connection. To my surprise, I was notified that I had burnt through all of my 50GB plan by the 28th of Feb. This means an average of 7GB per day with the router being turned off during the day while at work.

I could not believe and the first instinct is to think that someone has been siphoning off of me. After checking the router logs, it was clear that was not the case. I started researching online and found out that several ACT broadband customers are facing similar challenges and problems.

One customer had posted that his entire 75GB data was cleaned up in 15 days. To my utter surprise, another customer reported that his entire 50GB plan was exhausted in ONE DAY (March 1-March2, 2016). ONE.DAY! This is entirely ludicrous. The email sent by the concerned gentleman to the appellate authority below:

Dear Sir/Madam,

I am an ACT Blaze subscriber with 50GB data entitlement at 30Mbps speed.

On the 25th of February I experienced extremely slow speed ranging from 0.25 Mbps to 0.45 Mbps, when I contacted your help desk I was told that my 50GB was exhausted despite very less usage for the month of February. Since, it was the 25th of the month I was forced to believe that it was true even though it was impossible to exceed given my usage history for the month and the months prior where the data usage had never exceeded even 30GB.

On the 1st of March, my FUP was reset and my speed was back to 27Mbps-29Mbps. On the 2nd of March (today) the speed has dropped to 0.25 Mbps and when contacted, your helpdesk stated that I have breached my limit of 50GB. There is no way 50 GB of data can be exhausted in a matter of 24hours when there was hardly any usage on the 1st of March.

This is a problem that is being faced by a number of your customers. This is a serious fraud in the eyes of law when a customer is cheated of what he is entitled to receive. I may be forced to raise this issue to the conserned Regulatory bodies and the Consumer Appellate Tribunal in the interest of all the ACT subscribers facing the similar issue.

Kindly look into the issue at the earliest. Your prompt response will be appreciated.=

Thank You,

A Raja

It is pretty evident from mine and similar experience that ACT is not acting in good faith and there is serious data-gouging issue underway with respect to the service offered. In the worst case, there is a serious systems issue where their servers are clocking higher downloads than what is being actually consumed. Either which way, such practices and anomalies need to addressed immediately and redressals awarded.

This petition is to unite ACT customers who are facing similar issues and urge TRAI to take action against such Data-gouging.

• ACT must immediately look into the DATA GOUGING issues and operate as per promised FUP rules
• Refund / Redress customers facing the same challenges for the time and opportunity cost
• Get TRAI to conduct an investigation and if any data-gouging anomaly is found, penalize ACT for the same and sure consumers' rights are protected.

Again, all we want is our Fair FUP data and not be fleeced by ACT. Let us unite and get this issue solved with ACT.

Sincerely,

Ram