A Call on Ebay to Make Managed Returns OPT-IN Only and to Balance the Recent Defect Changes
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Recently eBay have implemented more changes. These one's in particular are affecting sellers all over the world. Sellers are losing their Top-Rated status over cancelled orders and customer error, leaving some of the best sellers wondering if there is anywhere else to sell their goods.
The changes we are calling for:
Managed Returns - Soon to be mandatory, we are asking that this become opt-in only
Defect changes: Currently, the only way for a customer to contact sellers about an item they bought is to open a case, causing sellers a defect on the sale. As many sellers are finding out, defects are hard if not impossible to have removed. We are asking that this become balanced, give sellers the option to resolve through inbox again, or at least have the defects removed if the case is resolved without any issue.
Here's a link to a thread showing just how silly some of these defects are and why this needs to be changed.
Please leave your signature and a comment below and we will present this to eBay when we have the momentum!