Residents of Repton Park, who have purchased homes from Taylor Wimpey, have repeatedly expressed dissatisfaction with the estate maintenance service provided by Chamonix Estates. Despite repeated complaints from multiple residents, little has been done to address concerns, rectify issues, or provide transparent information regarding the extent of their services and how monies paid contribute to these.

Concerns include, but are not limited to:

• Lack of weeding, and care for planted areas
• Pest issues that were not identified by Chamonix representatives, leading to infestation and invasion of privately-owned garden space and homes
• High costs associated with services which are considered unsatisfactory
• Lack of transparency with regard to costs for services
• Poor customer service, and unwillingness to help resolve concerns productively

We, the below signed residents, ask that Chamonix Estates:

• Provide transparent information regarding the services rendered, including a recorded history of services carried out, with evidence of any works done; and, a cost estimate of these works, and details of actual spend; and clarity with regard to how under- or over-spend is managed
• Review the cost structure associated with these services, which we consider to be excessive for the poor quality of service, and space that is curated
• Ask that poor customer service representation be addressed, to improve the timeliness of responses to complaints, and ensure that they are handled appropriately, and in a constructive manner
• Ask that a full report of the meeting held on the 30th be developed by Chamonix Estates, detailing SMART objectives and actions that will be taken to achieve these
• Ask that details of a third-party ombudsman and Chamonix corporate representative (senior to regional management) be provided so that residents may escalate complaints if they are unsatisfied with continued service, and/or feel an impasse has been reached between parties