MIVIDA PARCEL 23 BUILDING ENTRY LETTER OF CONCERN

Comment from signer: When they put the rat catching traps they announced it many times far in advance with big papers at all building doors. It seems that the rats have more respect than humans in this compound! I think they are blindly copying from Dubai, but this is Egypt situation where the phone signal doesn’t work in half of the parcel buildings and so many people are not comfortable using the phone application technology.

Comment from signer: Agreed with all points. I lived here for a long time and sadly see obvious deterioration in quality management of Emaar. It is more than one week we still have no intercom in the entire building due to mistake in the electric wiring. My phone using Vodafone which has poor signal and app takes 10 minutes warning message before it finally opens door. Newspaper covered with water and dirt outside the entrance of the next building because Emaar didn’t arrange for delivery man entry. Until recent two elder couples were crying all the time at the door they could not enter because Emaar not yet completed their cards. My heart is so sad for their desperate situation. Many do not know that security can open buildings because Emaar neglected to announce such important details. Anyways it is hard to find security. Did we pay millions to face such ذل? Haram what Emaar is doing. Your appeal is missing the situation of foreigners, the diplomat in the next building does not agree for loading his passport to the phone application for privacy reasons another neighbor said she is filing a complaint with her embassy for banning access to her ownership property.

Comment from signer: Those living outside Egypt. No communication by email. Also what will the plan be on arrival for holidays

Comment from signer: they also have to guarantee that the app will be 100% up and running all the time, which is impossible for a software-based app.

Comment from signer: The gate sometimes doesn’t react to The app or takes long time

Comment from signer: The intercom is not even working, they’re trying to fix it since 4 days ago!! I can’t get into my own house while carrying groceries because my phone was off! Total disaster!

Comment from signer: I kept waiting for over 20 mins on the door because my daughter has a baby and her phone is always silent, the security man was standing, didn’t help at all! Nor open the door! Nor do anything that might help with the situation and I ended up leaving!

Comment from signer: Very disrespectful, disappointing and unprofessional!

Comment from signer: This system is really annoying and unpractical for all family members. We face difficulties every day to use this system

Comment from signer: كان لازم تتاكدوا ان الانتركم شغال حاليا عندي مش شغال و حصل مشاكل كتير

Comment from signer: المفروض كمان يطلع كارنيه لزوى الحالات الخاصة مجانا

Comment from signer: Intercom is not working properly

Comment from signer: Agreed. It is very inconvenient and inconsiderate to pull out my smart phone and wait over 30 seconds to enter my building. I had many cases were my phone was dead. The Parcel security does not have apartment access also. You must head back to the main parcel gate which is highly inconvenient to enter my own apartment

Comment from signer: I have submitted many complaints regarding the elderly treatment in all the changes implemented: from QR code, to gate opening. Never heard back and there is always negligence for this group. Also the intercom not working is not helping this elderly group receive deliveries/services they need. This should work well before applying this process.

Comment from signer: At least 2 or three accesses cards needs to be free of charge

Comment from signer: The mechanism of using application to open door and wait for 5 seconds is useless and there should be another alternative.

Comment from signer: This is really a big problem yesterday my phone was dead didn’t have charger i waited like 20 mins behind the door for building without entry no one in the home no security also until i found power bank in my bag to charge my phone i waited 30 mins to enter my home what is this ????

Comment from signer: I totally disagree that we have to be dependent on a mobile phone that can have flat battery, or no Internet signal , or no enough Internet bundle , or even can be stolen or forgotten somewhere , how can i then Internet my home , i already faced this issue that the application is not opening the door several time in the last few days , i had to wait for some body entering or leaving to open to me , knowing that i am almost 50 years old and not able to enter my home to rest using technology has to be used within logical limits, we shouldn’t be life dependent on it

Comment from signer: Very poor unprofessional execution intercom is not working and how my helper at home is supposed to enter when picking my kids daily from bus!!!

Comment from signer: It was not well prepared They should have made passcode instead