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Microsoft is not trying to fix XBox Live Reward points migration

18 Signatures Goal: 200

There was a problem in the migration of the Microsoft Points, which apparantly put a lot of accounts in a "bizarre" state. There a few threads in the forum with supposedly fixes for it, which basically says: "buy games from your XBox", "redeem a gift card", "spend more money", "give us more money".

The support team apparently does not have any tool to fix the problem.
Reward team seems to be working in a silo, and different departments do not exchange information.
Seems renewal Gold status also does not credit rewards points, and VIP status.

These issues hurt the most faithful XBox customers, who spends money month after month, and try to get the best out of the XBox experience.

If you want Microsoft to take these issues seriously and commit resources to fix them, please sign this petition.

There are currently 100 threads per day opened by disappointed consumers.

3

Highlights

July 11
Please help spread the word, send emails to your gamer friends who also have the same problem, post this petition links' to your facebook, G+, etc. account. Share, share, share.
June 13
Update 6/13/14: I have been banned from the xbox forum for one day.
June 9
We are now live!

Is there a cause you really care about? Start a free petition like this one and make a real difference.

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19

Signatures

  • 2 years ago
    Ethan Moore
    2 years ago
  • 2 years ago
    simon moore
    2 years ago
  • 2 years ago
    Ryan
    2 years ago
  • 2 years ago
    Zombie Woogums
    2 years ago
  • 2 years ago
    Russ Ingram United States
    2 years ago
  • 2 years ago
    Vince Atchison
    2 years ago
  • 2 years ago
    ryan harrell
    2 years ago
  • 2 years ago
    Christian Colon
    2 years ago
  • 2 years ago
    Omar Gallegos
    2 years ago
  • 2 years ago
    Josh Gray
    2 years ago
  • 2 years ago
    bruce
    2 years ago
  • 2 years ago
    Jonathan
    2 years ago
  • 2 years ago
    Shane Dawson
    2 years ago
  • 2 years ago
    Daniel
    2 years ago
  • 2 years ago
    Dustin Pierce
    2 years ago
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