The support team apparently does not have any tool to fix the problem.
Reward team seems to be working in a silo, and different departments do not exchange information.
Seems renewal Gold status also does not credit rewards points, and VIP status.
These issues hurt the most faithful XBox customers, who spends money month after month, and try to get the best out of the XBox experience.
If you want Microsoft to take these issues seriously and commit resources to fix them, please sign this petition.
There are currently 100 threads per day opened by disappointed consumers.
9 Comments
Having this problem since a tried to sign up a month ago. I have contacted MS via chat, email, forum, twitter and nothing. Costumer service is non existent. My first MS console and I'm totally dissapointed with their service.
Update 6/13/14: I have been banned from the xbox forum for one day.
Well said, 'bizarre state', 'silo', 'no tool', exactly how I have been discribing it
sort it out
What's wrong with Microsoft? How can they not fix this? And the support team is useless!
Have long overdue pending rewards
I've been trying to get my points for literally months, and have yet to get them due to this nonsense.
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The support team apparently does not have any tool to fix the problem.
Reward team seems to be working in a silo, and different departments do not exchange information.
Seems renewal Gold status also does not credit rewards points, and VIP status.
These issues hurt the most faithful XBox customers, who spends money month after month, and try to get the best out of the XBox experience.
If you want Microsoft to take these issues seriously and commit resources to fix them, please sign this petition.
There are currently 100 threads per day opened by disappointed consumers.
9 Comments
I haven't received any rewards in a while. I've been gold for years, just got 12 months and I'm still not VIP...
Having this problem since a tried to sign up a month ago. I have contacted MS via chat, email, forum, twitter and nothing. Costumer service is non existent. My first MS console and I'm totally dissapointed with their service.
Update 6/13/14: I have been banned from the xbox forum for one day.
Well said, 'bizarre state', 'silo', 'no tool', exactly how I have been discribing it
sort it out
What's wrong with Microsoft? How can they not fix this? And the support team is useless!
Have long overdue pending rewards
I've been trying to get my points for literally months, and have yet to get them due to this nonsense.
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Share it with friends to help reach 50 signatures.
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I haven't received any rewards in a while. I've been gold for years, just got 12 months and I'm still not VIP...