Webzen Customer Service.. who's being served? Greetings, I just signed the following petition addressed to: WEBZEN.com We are online gamers that are not receiving consistent customer support, from your direct enquiries. Or through forums. There has been articles published on line stating that WEBZEN.com would be focusing on Customer support. We have yet to receive any significant change with the service. January 17, 2011 Tony Kim, Head of Global Publishing at WEBZEN Inc. said We announced the major update plans in 2011, and we also prepared even more updates besides the dates we announced. He added We will provide Archlord gamer with various game contents and focus on Customer Service. article located here January 27, 2012 The Next Generation of Free-to-Play Online Games, has recently renovated their global portal website according to their slogan where they will become a user focused portal by providing new and improved customer service. article located here WEBZEN prides themselves on the fact that they have over 56 million online players, and these players at some time or another need customer service assistance. However, the online Customer Service does not meet the expectations of these players. WEBZEN also receives monies from online players through the W Coin purchases. With constant login issues, and server downtime/malfunctions, players are inadequately compensated for their purchases. We write to request that we receive better customer support and login issues be dealt with accordingly to the promises made in the articles listed above as well have players accounts/characters reinstated due to the login authentication issues, where players have been directed to the wrong account. Where they have had items stolen, and accounts/characters deleted. We also request for Archlord to have An adequate Fix/update to the Archlord character to become the most powerful,like it was meant to be,updates that could be made to it are: ・ increased Health points ・ increased Damage on skills ・ increased stats on armour ・ increased stats on Archlord protectors armour Sincerely,