Recently, Samsung announced a list of devices that will be upgradeable to the latest version of Android (4.1 Jelly Bean). The Samsung Galaxy Tab 10.1 was absent from this list. Samsung Electronics has stated that older and less-powerful devices such as the Galaxy Mini 2 or the older Galaxy S2 will qualify for the update. Not updating the Galaxy Tab 10.1 is ridiculous. Firstly, other tablets which have almost identical hardware (1Ghz Tegra 2 processor, 1GB RAM etc.) such as the Motorola Xoom have already been updated and are more than capable of running it. Secondly, this device is barely more than 1 year old and was their flagship tablet. This is no way to treat customers or encourage them to buy newer and 'more advanced' models. Finally, Samsung have announced that less-powerful devices will get the update, purely because they are still being sold. Older devices such as the S2 will also get the update as that is also still being sold and Samsung clearly only cares about profit... Samsung, this is a disgrace and I refuse to buy your products, purely based on the lack of support and I imagine so will many others.
I love my tab, even though I've had to have the battery replaced and do a factory reset in the 2 yrs I've had it. I'd love to use Google Now on it too, but need 4.1 to run it.
The lack of upgrade support for older tablets has resulted in me recommending to family and friends that they buy an iPad. Apple OS can be trusted to support older devices. I'm also making plans to migrate to an iPad this year if Samsung doesn't upgrade the Galaxy Tab 10.1 to Jelly Bean.
The lack of service in this respect is appalling. I won't be buying Samsung devices again.
Erin douglas3 months ago
Andrew McGregor3 months ago
vanessa4 months ago
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