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The new disclosure policy is finally public and Ticketmaster will now show all service fees well before tickets go on sale. I spent so many nights frustrated by those surprise checkout charges that I honestly struggled to believe this change would ever happen. Thank you for sticking with me while …

November 20, 2008

Advance Disclosure of Ticketmaster Fees

Advance Disclosure of Ticketmaster Fees

🏆 Won — 221 supporters Verified

Final supporters

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Craig Z.
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Austin
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Guenther B.
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jim b.
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Someone
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Robert H.
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Virginia B.
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Melanie T.
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Joe E.
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shjwkq
+211 more
Started by Anonymous 18 years, 3 months ago
The purpose of this petition is to bring attention to Ticketmaster\'s unfair business practices and request that they disclose all service charges at least 72 hours prior to the event going on sale. Ticketmaster should also standardize their fees by charging a flat rate or a percentage of the ticket cost. Have you ever purchased concert, theater, or sporting event tickets through Ticketmaster, and were shocked to find that additional "convenience" charges can add at least an additional 30% to the face value of your tickets Although these fees seem extremely high, I cannot comment on the costs associated with Ticketmaster running a profitable business, which they are entitled to do. My main issue is that the Ticketmaster service charges are not disclosed to the consumer until AFTER the event goes on sale. Purchasing event tickets online is a unique buying experience, as you must often purchase tickets immediately after they go on sale in order to get a good seat, or even get into the event at all. Once the fees are disclosed, the consumer is put under duress by being given 2 minutes, 15 seconds to decide whether or not to proceed with the purchase. There seems to be little standardization of the fees, so calculating the "true cost" of a ticket is impossible until after the event goes on sale. Below is an example of a recent Ticketmaster purchase for 3 tickets for a rock band called The Raconteurs at the Tabernacle in Atlanta, GA: Tickets: $38.50 x 3 Total Convenience Charge(s): $9.10 x 3 Total Building Facility Charge(s): $2.00 x 3 Order Processing Charge: $5.15 TOTAL CHARGES: $153.95 The service fees amounted to 33% of the ticket price and these fees are not consistent with other recent purchases. I purchased tickets to another event at the same venue and was NOT charged a Building Facility Charge. If you are fed up with Ticketmaster and feel that their practices are unfair, please sign this petition.

Updates

September 23, 2008

I have been reading through the stories you all are sharing about the frustration of racing against a clock while hidden fees inflate the price of your tickets. This entire experience has been a blindside for too many of us for too long. I am currently compiling your accounts to present to the decision makers because they need to see how this pressure affects real fans.

September 23, 2008

Seeing this kind of momentum feels like a weight has been lifted because I know how many of you have also felt trapped by those two minute countdown clocks. Watching the pressure build for real transparency reminds me that we deserve better than being blindsided at the finish line.

Reached 100 supporters

September 23, 2008

6 Comments

A
Austin Coburn
11 years ago Featured

Tried purchasing incubus tickets at a small venue. 11 dollars for a service fee. I'm glad I found this petition. I will sign away.

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Sarah Owens
18 years ago Featured

THEY LITERALLY HOLD THE TICKETS HOSTAGE WHILE THE TIMER RUNS DOWN. such a joke.

D
David Townsend
18 years ago Featured

its predatory. you think you got a good deal then boom 40 bucks in fees at the very last step. sick of it

J
Jessica Quinn
18 years ago Featured

happened to me for a basketball game last month. paid way more than expected because i had no choice.

M
Mike Okafor
18 years ago Featured

total rip off every time. last show i bought for my girl the fees were almost as much as the actual seats. fix this.

C
Chris Whitaker
18 years ago Featured

just want to know the price when i click buy. why is that so difficult for them?