As a bride to be I set up a registry at The Bay, thinking this was a smart thing to do. It was only after I did this that I came across frustrated bride after frustrated bride warning me never to open a registry there. All spoke of the frustration of the discontinued items, on top of remarkably poor customer service across the board. I have now experienced this frustration first hand, and feel that The Bay should do something about it. Roughly half of my registry items are now discontinued. Here is what I demand, and it really boils down to common sense:

1) All items added to a registry should be kept in stock until removed from the registry. If I can add it to my registry, I need to be able to get it.

2) More clout with your suppliers, so that if the item is discontinued, The Bay can go to them and obtain what was promised to their customers.

3) A policy in place that if an item is discontinued employees make every effort to obtain it (for example, I was told that I could no longer get two discontinued items, after kicking and screaming for two days, and eventually going in person I was finally told that the items would be brought in from Alberta, why did I have to push them for this to be verified?).

4) An appreciation of the fact that people who would rarely step foot in the store are now bringing thousands of dollars in revenue, through an adherence to the above three policies.

4) A designated person/persons to complain to when there are issues. We don't deserve the run around we all go through when we have issues with our registries. We are not average customers, we bring in far more money, please treat us that way. I have launched complaints, haven't received a response.

If you are a frustrated bride to be/past bride, please sign.

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