Digicel and Lime have made some changes to their mobile data plan policy which have been affecting pre-paid customer/subscribers, some subscribers are not aware that they are even affected. This is what has happened, as a pre-paid customer you would subscriber to a new mobile data plan, let's assume that you have a starting balance of JMD $200.

You subscribe for the $50 for 50MB( or 3 days) of mobile data, which leaves you with JMD$150 balance. As a subscriber you know that you mobile data plan will expire when either you have used the 50MB or 3 days has been reached since you started the plan.

What you may not know is that if you reach the expiration of the 50MB or 3 days your provider will start deducting data usage fees from your $150 balance without your approval or knowledge. Once your balance is diminished then you will notice that you are unable to browse. With your assumption that you still have $150 balance you will either check your balance (*120#) or try and subscribe to a new mobile data plan. Then you will realize that you have a $0.00 balance.

How did that happen? Digicel and Lime have both made changes to their policy to where they no longer send you an alert message or portal page notification when your mobile data plan has expired.

Why not just stop the data usage once your plan has expired? Why would they when they can charge you at a higher rate for the data usage.

Take the 'I've been robbed' test,

1) Zero (0.00) balance you pre-paid account

2) Add $100 credit.

3) Subscribe to the lowest data plan available

4) Check your balance (*120#)

5) Go to Facebook, Instagram and YouTube watch a few videos for awhile

6) Then check your balance

If you are affected, let us know and send an email to consumer@our.org.jm and tell them you took the 'I've been robbed' test. The OUR is currently unaware that this is happening on both telecom networks, what's worst is that subscriber aren't aware that is it happening to them.