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Name: Dawn on Feb 12, 2010Comments: Right after Christmas my sons scooter went missing. I called the apartment complex to see if they had picked it up. Without even checking with the maintenance men, the woman I spoke with immediately said no. I told her that a parent informed me that she had seen the maintenance men throwing away bikes and scooters, then several minutes later a couple of men taking them out....no doubt to sell. So that I just wanted to make sure they didn't have it before I went digging in the trash. She told me that the last time they threw away scooters, they held them for two weeks, that was ample amount of time to pick them up and that they had every right to. I did not find his scooter in the trash so we got him a new one. About a week after having that one, it turned up missing as well. I called the office and left a message, never to received a phone call back. This being quite a bit of money spent on scooters, we did not purchase another. On January 24th, one of the children in the next building came to our apartment and said that he had lost his scooter and went in the maintenance shed to look for it. He did not find his but he did find BOTH of my sons. I went to the office, relayed the story to the staff there, was told that was the old managers policy, that they were no longer doing that (stealing peoples belongings?) and that she would have both of my scooters to me by the end of the day. Which she did and I am very grateful for. The second scooter we bought, had our name and phone number written in permanent marker making it very easy to return, I called to claim the scooters both times and was blatantly lied to. I realize that our belongings are not suppose to be left outside, but if a child goes into a friends house for 30 minutes and leaves his scooter or bike or whatever he rode over there outside, it shouldn't be an issue. Furthermore, when calling to claim an item, it should be returned IMMEDIATELY, versus saying that the apartments have a right to throw them away. I have recently spoken with Leslie (the manager) about this matter again and she said they never threw away any bikes or scooters....which is interesting considering that she is the one that told me they had the right to after two weeks just a month or so ago.Flag
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