Protect the consumers: stolen mobile phones & the fraudulent usage by criminals, phone bills should not be passed to its legitimate owners. Regulation should be passed to impose mobile companies to contact legitimate owners if unusual amount of phone calls has been made.
Despite the fact that there are over 2 million mobile phones stolen each year in the UK alone, there are no regulations to make mobile companies inform their customers when fraudulent or any abnormal amount of calls are made on their mobile phones.
On the other hand, banks such as HSBC would have their customer service team call and inform their customer immediately if any unusual amout from any atypical location is been withdrawn or used. If the spending is not by the legitimate account holder, then the amount is usually returned.
So why mobile phone companies imposes the bill to the legitimate owner when mobile phones are lost or stolen? Sometimes reporting the theft to have the mobile phone barred takes a while. Clever criminals sets up a premium rate usually to Nigeria and your SIM card will be used to run a ridiculous amount on your bill. Moreover, mobile companies cannot trace these internationals calls until up to 3 months later nor can they pick up these bogus phone calls until it is over £50.00 usage per calls and usually criminals stops and re-dials again before hitting the £50.00 mark despite the fact that these calls are made on an automated basis every 2-3 minutes throughout the date.
Currently there are no regulation to make mobile companies inform their customers of their unusual mobile phone usage which is the reason why I am requesting for your kind petition to change this.
Your cooperation will be much appreciated.
A victim myself with a £1200 phone bill (all calls to Nigeria) run in 2 days.
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Phil Crossman, United Kingdom5 years ago Comments: The telecoms industry needs to ensure that it protects its customers in the same way other industries have seen fit to do.
Dennis Patrickson, United Kingdom5 years ago Comments: No comment.
Manju Vekaria, United Kingdom5 years ago Comments: -
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