Unlawful billing practices SST Card Services MO

Signatures 427 total

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1. 151
   Name: Carol V. Krantz on Dec 6, 2007

   Comments: They have even called me numerous times in a day because I am over my credit limit. It is time they got their just desserts.

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2. 152
   Name: Danielle Foran on Dec 7, 2007

   Comments:

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3. 153
   Name: GARY HAYNE on Dec 7, 2007

   Comments: charged late fees,not posting payments that were made online,not giving confirmation numbers when the payments were made, very rude customer service department,every statement the interest rate gets higher.

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4. 154
   Name: Anonymous on Dec 9, 2007

   Comments:

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5. 155
   Name: Colleen Curro on Dec 10, 2007

   Comments: despite a clean payment history with providian, my interest rate went up from 11.99% to 14.99% then 17.99% then 19.99%. I missed the due date by a few days one time,and they raised the rate to 30.99%!!

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6. 156
   Name: Anonymous on Dec 10, 2007

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7. 157
   Name: Anonymous on Dec 11, 2007

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8. 158
   Name: Anonymous on Dec 12, 2007

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9. 159
   Name: Louis Briscoe on Dec 12, 2007

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10. 160
    Name: Adriana Guzman on Dec 13, 2007

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11. 161
    Name: Anonymous on Dec 14, 2007

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12. 162
    Name: Bernadette Bandjough on Dec 18, 2007

    Comments: After paper bills are sent out by YOURCARDACCOUNT.com/sst, I can never access my account. Between billings, I have to looking for the designated web page that enables me to actually make a payment! Most of the time when I call the "800" number, I never get to speak to a live human being. This company needs to have a web page designated something like, "Pay Bills Here"! I've put up with for several years because I normally pay my account in full, however it's getting harder and harder to "forgive" them because they don't "forgive" us when our online payments are late due to THEIR errors! I feel a change in credit card companies coming on!

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13. 163
    Name: Anonymous on Dec 18, 2007

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14. 164
    Name: David Lipko on Dec 21, 2007

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15. 165
    Name: Brian Elson on Dec 27, 2007

    Comments: I have been charged a late fee when I have sent my payment in early and it took them two week to cash the check

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16. 166
    Name: Ana Watson on Dec 27, 2007

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17. 167
    Name: Anonymous on Dec 28, 2007

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18. 168
    Name: Steven Van Langen on Dec 29, 2007

    Comments: I am charged a monthly finance charge fee of $18.00 because I once got an ATM advance on my credit card of $20.00. I can get nowhere with SST on this issue. Most of the time their website does not work and they want a $10.00 fee to pay for my bill over the phone.

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19. 169
    Name: Antoinette Pippins on Dec 31, 2007

    Comments: I made a payment on line and the CSR said that they didn't receive my payment and it did not register. Providian should have asked if I wanted to change over. If that was not an option I would have paid paid Providian off and not gone with SST. Give me the option. If I wanted to do business with SST I would have applied for their services.

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20. 170
    Name: ARMANDO CAPRARO on Jan 2, 2008

    Comments: THIS COMPANY IS HORRIBLE, I AM SO USED TO PAYING MY BILLS ONLINE. IT SEEMS THEIR WEBSITE IS ALWAYS NOT ACCESSABLE CAUSING ME TO MAKE LATE PAYMENTS RESULTING IN $39 LATE FEES. THEY ARE A BUNCH OF CROOKS, ALL I HEAR IS BAD STUFF ABOUT THEM. I CANT WAIT TO PAY THIS ACCOUNT OFF AND CLOSE IT.

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21. 171
    Name: Rene Pittaro on Jan 3, 2008

    Comments: I was originally a Providian account holder and later was sold out to SST/Washington Mutual without my approval. Then interest rates were increased in addition to having difficulty making payments online this making me late for payment as I do everything on the day of the due date. Then I incur late fees, calls all this when I have attempted to find their site now impossible to find. If I call then I am charged a fee for paying my bill. Please add me to this class action suit as I am very frustrated with this business practices as in the past before having difficulties I was a good customer. Please help us!

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22. 172
    Name: Anonymous on Jan 3, 2008

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23. 173
    Name: Wiley Graham on Jan 3, 2008

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24. 174
    Name: Anonymous on Jan 4, 2008

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25. 175
    Name: Christine Gingras on Jan 5, 2008

    Comments: my WAMU account was in good standing and always had. it was sold to sst and since i have had nothing but problems with payments and people harrasing me from the company for no reason

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26. 176
    Name: Donald Macedo on Jan 6, 2008

    Comments: I TOO DONT RECEIVE BILLS AND GET LATE CHARGES

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27. 177
    Name: Anonymous on Jan 8, 2008

    Comments: I cannot get onto this site to pay my bill ! I cant pay the bill over the phone either.. There is NO option for it.

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28. 178
    Name: Jeremy Gilley on Jan 9, 2008

    Comments: they have done the same to me, and i canceled my card and my account, but they keep charging me an over the limit fee every statement, showing a limit of $0.00, so everymonth over the limit fee's are applied to the balance, now totaling hundreds more than before i closed the account

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29. 179
    Name: Bobby D. Benham on Jan 9, 2008

    Comments: Please keep me informed.

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30. 180
    Name: Anonymous on Jan 9, 2008

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31. 181
    Name: Peggy Stein on Jan 10, 2008

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32. 182
    Name: Sharon George on Jan 10, 2008

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33. 183
    Name: Zana Vernon on Jan 10, 2008

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34. 184
    Name: Charles L. Umphrey on Jan 11, 2008

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35. 185
    Name: Lisa Kukral on Jan 11, 2008

    Comments: They suck. I feel they are legally robbing people, and something needs to be done.

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36. 186
    Name: Sherry Rosen on Jan 13, 2008

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37. 187
    Name: Anonymous on Jan 14, 2008

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38. 188
    Name: Edward Kruer on Jan 16, 2008

    Comments: They totally did this to me!

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39. 189
    Name: Anonymous on Jan 17, 2008

    Comments: These people will disable online access for paments as well. Go ahead and try to login.

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40. 190
    Name: Ladonna Popovich on Jan 17, 2008

    Comments: I have similar problems in addition I have lost my job and sst call without an identified number and calls several times a day. The reason I know this is usually I don't answer unless there is a way to identify the caller by showing the nuber on the caller id, but one day I thought who is calling so much and when I answered it was the billing department and there wer calling to let me know that I had missed a payment. And when I stated that they were calling several times a day, I was told that they would continue to make the calls until my account is brought current. I then found myself into a heated discussion with that employee and now when they call from an unidentified number and if I happen to answer they just hang up. There also was a couple of times I coule not acssess there site to make a payment and when I called they charged 10.00 for a phone payment and I explained that I felt that they should waive the payment because it was there site that was causing the problem and I was told that they would not waive the fee. I recently faxed them a letter atating that they are not to call me any more and now I am having difficulty accessing the wwebsite again so I can pay may bill. This company is a JOKE. There customer service stinks.

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41. 191
    Name: Patricia on Jan 17, 2008

    Comments: I have never felt so uncomfortable to pay a bill before, I feel as SST just wants to take my money, I haven't seen my bill get any lower.

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42. 192
    Name: Anonymous on Jan 20, 2008

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43. 193
    Name: Scott Klunder, Esq. on Jan 21, 2008

    Comments: I had one payment late by several days because my wife forgot to mail it. they carged me a $39 late fee and incresed my finance charge (on the entire $5,000 balance) to 30% from 18%.When I attempted to resolve the dispute, I was told by several reps that this is their blanket policy. although I have demanded mandatory arbitration several times, they have ignored me. the agreement that I took out with providian says that they must consider all factors before raising the finance charge and also requires mandatory arbitration. after assignment to columbus bank & trust, I received a letter stating that this entire agreement remained in force with the exception that Georgia law will now apply. I am mad as hell, and I'm not going to take it anymore! class action is the only suitable remedy. their abuses are unpatriotic in this economic climate.

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44. 194
    Name: Anonymous on Jan 21, 2008

    Comments: I had one payment late by several days because my wife forgot to mail it. they carged me a $39 late fee and incresed my finance charge (on the entire $5,000 balance) to 30% from 18%.When I attempted to resolve the dispute, I was told by several reps that this is their blanket policy. although I have demanded mandatory arbitration several times, they have ignored me. the agreement that I took out with providian says that they must consider all factors before raising the finance charge and also requires mandatory arbitration. after assignment to columbus bank & trust, I received a letter stating that this entire agreement remained in force with the exception that Georgia law will now apply. I am mad as hell, and I'm not going to take it anymore! class action is the only suitable remedy. their abuses are unpatriotic in this economic climate.

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45. 195
    Name: Anonymous on Jan 21, 2008

    Comments:

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46. 196
    Name: Barbara Carney on Jan 22, 2008

    Comments: When I got my card from sst I was paying 12%. I now am paying 30%. I hve never missed a payment or been late. This is just plain wrong. They are thieves.

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47. 197
    Name: Peggy Stein on Jan 22, 2008

    Comments: THEY HAVE TOTALLY RUINED MY CHANCES OF GETTING A HOUSE BECAUSE OF THE RATES GOING UP TO 30.99%.THE LENDER SAID IF I COULD MY PMT DOWN IT WOULD HELP WITH MY DEBT RATIO BUT THEY WONT EVEN CONSIDER THIS WHEN I CALL.I MAY JUST FILE BANKRUPTCY TO STOP THIS CRAP!

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48. 198
    Name: Anonymous on Jan 23, 2008

    Comments: They told me back in 2005 that I would be getting a new card, and i never did. I never really thought of anything of it because i never use it, because I just want to pay it off. I just looked them up on google, and found all this information out.... I am a little surprised, and not happy.

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49. 199
    Name: JACQUELINE CRAFT on Jan 23, 2008

    Comments:

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50. 200
    Name: James Higginbottom on Jan 23, 2008

    Comments: fraud, unlawful billing practices,

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