| # | Name | Comments |
|---|
| 151 | Carol V. Krantz | They have even called me numerous times in a day because I am over my credit limit. It is time they got their just desserts. |
| 152 | Danielle Foran | |
| 153 | GARY HAYNE | charged late fees,not posting payments that were made online,not giving confirmation numbers when the payments were made, very rude customer service department,every statement the interest rate gets higher. |
| 154 | Anonymous | |
| 155 | colleen curro | despite a clean payment history with providian, my interest rate went up from 11.99% to 14.99% then 17.99% then 19.99%. I missed the due date by a few days one time,and they raised the rate to 30.99%!! |
| 156 | Anonymous | |
| 157 | Anonymous | |
| 158 | Anonymous | |
| 159 | Louis Briscoe | |
| 160 | Adriana Guzman | |
| 161 | Anonymous | |
| 162 | Bernadette Bandjough | After paper bills are sent out by YOURCARDACCOUNT.com/sst, I can never access my account. Between billings, I have to looking for the designated web page that enables me to actually make a payment! Most of the time when I call the "800" number, I never get to speak to a live human being. This company needs to have a web page designated something like, "Pay Bills Here"! I've put up with for several years because I normally pay my account in full, however it's getting harder and harder to "forgive" them because they don't "forgive" us when our online payments are late due to THEIR errors! I feel a change in credit card companies coming on! |
| 163 | Anonymous | |
| 164 | David Lipko | |
| 165 | Brian Elson | I have been charged a late fee when I have sent my payment in early and it took them two week to cash the check |
| 166 | ana watson | |
| 167 | Anonymous | |
| 168 | Steven Van Langen | I am charged a monthly finance charge fee of $18.00 because I once got an ATM advance on my credit card of $20.00. I can get nowhere with SST on this issue. Most of the time their website does not work and they want a $10.00 fee to pay for my bill over the phone. |
| 169 | Antoinette Pippins | I made a payment on line and the CSR said that they didn't receive my payment and it did not register. Providian should have asked if I wanted to change over. If that was not an option I would have paid paid Providian off and not gone with SST. Give me the option. If I wanted to do business with SST I would have applied for their services. |
| 170 | ARMANDO CAPRARO | THIS COMPANY IS HORRIBLE, I AM SO USED TO PAYING MY BILLS ONLINE. IT SEEMS THEIR WEBSITE IS ALWAYS NOT ACCESSABLE CAUSING ME TO MAKE LATE PAYMENTS RESULTING IN $39 LATE FEES. THEY ARE A BUNCH OF CROOKS, ALL I HEAR IS BAD STUFF ABOUT THEM. I CANT WAIT TO PAY THIS ACCOUNT OFF AND CLOSE IT. |
| 171 | Rene Pittaro | I was originally a Providian account holder and later was sold out to SST/Washington Mutual without my approval. Then interest rates were increased in addition to having difficulty making payments online this making me late for payment as I do everything on the day of the due date. Then I incur late fees, calls all this when I have attempted to find their site now impossible to find. If I call then I am charged a fee for paying my bill. Please add me to this class action suit as I am very frustrated with this business practices as in the past before having difficulties I was a good customer. Please help us! |
| 172 | Anonymous | |
| 173 | wiley graham | |
| 174 | Anonymous | |
| 175 | christine gingras | my WAMU account was in good standing and always had. it was sold to sst and since i have had nothing but problems with payments and people harrasing me from the company for no reason |
| 176 | donald macedo | I TOO DONT RECEIVE BILLS AND GET LATE CHARGES |
| 177 | Anonymous | I cannot get onto this site to pay my bill ! I cant pay the bill over the phone either.. There is NO option for it. |
| 178 | jeremy gilley | they have done the same to me, and i canceled my card and my account, but they keep charging me an over the limit fee every statement, showing a limit of $0.00, so everymonth over the limit fee's are applied to the balance, now totaling hundreds more than before i closed the account |
| 179 | Bobby D. Benham | Please keep me informed. |
| 180 | Anonymous | |
| 181 | peggy stein | |
| 182 | Sharon George | |
| 183 | Zana Vernon | |
| 184 | Charles L. Umphrey | |
| 185 | Lisa Kukral | They suck. I feel they are legally robbing people, and something needs to be done. |
| 186 | Sherry Rosen | |
| 187 | Anonymous | |
| 188 | edward kruer | They totally did this to me! |
| 189 | Anonymous | These people will disable online access for paments as well. Go ahead and try to login. |
| 190 | Ladonna Popovich | I have similar problems in addition I have lost my job and sst call without an identified number and calls several times a day. The reason I know this is usually I don't answer unless there is a way to identify the caller by showing the nuber on the caller id, but one day I thought who is calling so much and when I answered it was the billing department and there wer calling to let me know that I had missed a payment. And when I stated that they were calling several times a day, I was told that they would continue to make the calls until my account is brought current. I then found myself into a heated discussion with that employee and now when they call from an unidentified number and if I happen to answer they just hang up. There also was a couple of times I coule not acssess there site to make a payment and when I called they charged 10.00 for a phone payment and I explained that I felt that they should waive the payment because it was there site that was causing the problem and I was told that they would not waive the fee. I recently faxed them a letter atating that they are not to call me any more and now I am having difficulty accessing the wwebsite again so I can pay may bill. This company is a JOKE. There customer service stinks. |
| 191 | Patricia | I have never felt so uncomfortable
to pay a bill before, I feel as SST just wants to take my money, I haven't seen my bill get any lower. |
| 192 | Anonymous | |
| 193 | scott klunder, esq. | I had one payment late by several days because my wife forgot to mail it. they carged me a $39 late fee and incresed my finance charge (on the entire $5,000 balance) to 30% from 18%.When I attempted to resolve the dispute, I was told by several reps that this is their blanket policy. although I have demanded mandatory arbitration several times, they have ignored me. the agreement that I took out with providian says that they must consider all factors before raising the finance charge and also requires mandatory arbitration. after assignment to columbus bank & trust, I received a letter stating that this entire agreement remained in force with the exception that Georgia law will now apply. I am mad as hell, and I'm not going to take it anymore! class action is the only suitable remedy. their abuses are unpatriotic in this economic climate. |
| 194 | Anonymous | I had one payment late by several days because my wife forgot to mail it. they carged me a $39 late fee and incresed my finance charge (on the entire $5,000 balance) to 30% from 18%.When I attempted to resolve the dispute, I was told by several reps that this is their blanket policy. although I have demanded mandatory arbitration several times, they have ignored me. the agreement that I took out with providian says that they must consider all factors before raising the finance charge and also requires mandatory arbitration. after assignment to columbus bank & trust, I received a letter stating that this entire agreement remained in force with the exception that Georgia law will now apply. I am mad as hell, and I'm not going to take it anymore! class action is the only suitable remedy. their abuses are unpatriotic in this economic climate. |
| 195 | Anonymous | |
| 196 | Barbara Carney | When I got my card from sst I was paying 12%. I now am paying 30%. I hve never missed a payment or been late. This is just plain wrong. They are thieves. |
| 197 | peggy stein | THEY HAVE TOTALLY RUINED MY CHANCES OF GETTING A HOUSE BECAUSE OF THE RATES GOING UP TO 30.99%.THE LENDER SAID IF I COULD MY PMT DOWN IT WOULD HELP WITH MY DEBT RATIO BUT THEY WONT EVEN CONSIDER THIS WHEN I CALL.I MAY JUST FILE BANKRUPTCY TO STOP THIS CRAP! |
| 198 | Anonymous | They told me back in 2005 that I would be getting a new card, and i never did. I never really thought of anything of it because i never use it, because I just want to pay it off.
I just looked them up on google, and found all this information out.... I am a little surprised, and not happy. |
| 199 | JACQUELINE CRAFT | |
| 200 | James Higginbottom | fraud, unlawful billing practices, |