Signatures 58 total
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Name: Dan on Jul 5, 2007Comments: Sprint nees to get their customer care department fixed so these calls are not necessary. Then, sprint can dump the REAL deadbeats!Flag
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Name: Rom on Jul 5, 2007Comments: I've been touting Sprint for more than 2 years now. Terminating customers with no warning and for the reason that your employees are not doing their jobs No more.Flag
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Name: Willie Davis on Jul 5, 2007Comments: one case does not pre-determine another, every situation should be reviewed individually. Innocent until proven guilty.Flag
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Name: Randy Young on Jul 5, 2007Comments:Flag
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Name: Michael Teruel on Jul 6, 2007Comments: I received one of these letters from Sprint. It's ridiculous what they're doing. No prior notice at all. Plus they do this in the same week AT&T gets ~700,000 new customers and the iPhone.Flag
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Name: Jim Conforti on Jul 6, 2007Comments: They sell flawed phones, charge "late fees" when the customer pays on or before time via their own system, outsource their CS to God knows where, and now they "fire" their customersFlag
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Name: Anonymous on Jul 6, 2007Comments: I rarely have to call sprint CS, but it is disturbing to think that I would be penalized and possibly lose my cellular services should it become necessary to call several times to get any issues resolved. If this is going to be a part of sprints normal operation procedures, at the very least they should clarify what defines "excessive" calls and write it into the contract, as well as improve their billing system and customer service procedures. As I've stated my contact with CS is not frequent, but I have also have to call for unauthorized charges, just not to the extent others have had to endure.Flag
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Name: MissDiva on Jul 6, 2007Comments: I, obviously, support this! :)Flag
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Name: Lynda Kreger on Jul 6, 2007Comments: Just another example of how Sprint screws the customer!Flag
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Name: Amber Foust on Jul 7, 2007Comments:Flag
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Name: Thurman Dancy on Jul 7, 2007Comments: I received a letter of cancellation because of roaming.Flag
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Name: Anonymous on Jul 7, 2007Comments:Flag
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Name: Priscilla on Jul 7, 2007Comments: I have been a loyal SPRINT customer since they started cellular plans. I hope this doesn't happen to me.Flag
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Name: Derek on Jul 7, 2007Comments:Flag
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Name: Jon on Jul 7, 2007Comments: LAME policies. warn you customers before simply cancelling them, be ethical. And on cancelling troops who were roaming excessively, shame on you you unpatriotic lowlifes. these people defend the country you do business in and you cut them off for 2 months of excessive roaming because the were shipped off wow hit an all time lowFlag
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Name: Rita on Jul 7, 2007Comments: I've been a Sprint customer or 4 years. To see Sprint do something like this to a loyal customer no matter how cheap her bill is makes me sick to my stomach.Flag
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Name: Ball Knocker on Jul 7, 2007Comments: they should give a warning firstFlag
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Name: Anonymous on Jul 8, 2007Comments: UnacceptableFlag
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Name: SempreGatto on Jul 8, 2007Comments:Flag
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Name: James2k on Jul 8, 2007Comments: terrible business practiceFlag
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Name: Brian Witt on Jul 8, 2007Comments:Flag
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Name: Tristan on Jul 9, 2007Comments: lol sprint sucks, thank god i went with t-mobileFlag
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Name: Tim Maxey on Jul 9, 2007Comments: Ever heard of EthicsFlag
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Name: Anonymous on Jul 9, 2007Comments:Flag
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Name: E.J. Schlecht on Jul 10, 2007Comments: This is just plain unfair. Ever since the merger with Nextel, Sprint service has been non-service.Flag
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Name: Anonymous on Jul 10, 2007Comments: As a former Sprint Nextel employee and shareholder, I am appalled by the lack of information that appears to have been provided to those who have asked for specific information. I understand there are "problem" customers but there are problem systems as well. Both areas need to be looked at before a decision is made.Flag
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Name: TheDIVA on Jul 10, 2007Comments: Sprint oughta clean house... It's such a mess! They oughta fire all the nincompoofs and hire more competent customer reps. Everyone's passing the buck even when you write to Ecare... It's a different name that appears on the bottom of the letter everytime, and all they do is apologize for this, and that, and all the inconvenience their errors are causing the customers. Have told Gary time and again, the incompetents will drag him down the twalet and cause his downfall... Make sure to send this to his investors...Flag
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Name: Anonymous on Jul 10, 2007Comments:Flag
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Name: Anonymous on Jul 10, 2007Comments: This is the most rediculous petition. Sprint should definately cancel the problem customers - they will be better off that way and so will the rest of us - and as far as the military goes - they have no real way of knowing who military is - if you put that on record you do not get suspendedFlag
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Name: Thomas Gay on Jul 10, 2007Comments:Flag
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Name: Eli Zimmerman on Jul 11, 2007Comments: I switched to sprint because they told me that the CS is the best, well they are wrong!Flag
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Name: Danielle Robinson on Jul 11, 2007Comments: It's not fair that a company can drop a customer for being "high maintenance" but if a customer drops them, there's a fee. Shame on you!Flag
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Name: Joshua Liu on Jul 11, 2007Comments:Flag
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Name: Anonymous on Jul 11, 2007Comments: 8 years with SprintPCS and I'm tired of their baloney.Flag
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Name: Anonymous on Jul 12, 2007Comments: Had been on a month-to-month but decided to fly the coop after 8 years of nothing but gas and headache from inefficient, untrained "CS Reps"... Good Riddance!Flag
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Name: A.O. on Jul 13, 2007Comments:Flag
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Name: Marvin Davis on Jul 13, 2007Comments:Flag
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Name: Anonymous on Jul 13, 2007Comments:Flag
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Name: MOBajwa on Jul 14, 2007Comments: Sprint has no right to terminate contracts like this.Flag
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Name: Anonymous on Jul 15, 2007Comments:Flag
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Name: Anonymous on Jul 16, 2007Comments: For a company that is losing customers and dollars by the truckload, it doesn't seem very logical to usher either out the door. In addition, the backlash is that I am certain plenty of customers will walk out on principle alone based on this policy. Maybe if the company built more towers instead of stores, it would have less problems with roaming.Flag
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Name: Anonymous on Jul 16, 2007Comments:Flag
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Name: I LOVE SPRINT on Jul 19, 2007Comments: DO YOUR RESEARCH! SPRINT DID NOT CANCEL CUSTOMERS FOR SIMPLY CALLING TOO MUCH, THEY GOT RID OF THEM FOR ABUSE! READ UP ON IT!Flag
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Name: Sprint Is RIGHT! on Jul 19, 2007Comments: Sprint has the right to cancel customers who abuse their services. These customers were abusing the network. They kept calling CC until they reached someone that would give them a service credit. Then they did the same thing the next day, and the next. This is one of the big reasons they were kicked off of the network, because they were abusing the system. Everyone is trying to make it seem like Sprint was just picking on people. They were getting rid of the deadbeats, the same way every other carrier does. Sprint is just being picked on because other carrier deny when they do it. Both Verizon and Cingular cancel users accounts every week, for using too much data, roaming too much, or just for not being worth what they pay each month. If you are going to pick on Sprint, then pick on every carrier. Because they all do it. Writers are just bias and kick Sprint every time they get a chance.Flag
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Name: Anonymous on Jul 20, 2007Comments: Always amusing when a random Sprint employee acts like a 2 yr old AND thinks they are a top exec who actually knows the true information. Sorry to ruin your ranting but the company itself has ALREADY admitted wrongdoing and apologized for making mistakes. If you believe a PR statement as automatically true, you have much bigger problems . Look at the many thousands of comments/posts/ articles by sprint CUSTOMERS having the same problems, during, before and after this letter thing. This isn't about 1000 people, its a huge problem on CS end, with most trying to get the co. to fix their "always in sprint favor" errors and a small amount abusing or being greedy --but being ok'd by employees (making commissions or just uninformed/not following procedure). Of course if they allow things others are going to ask for them too, and while some are unreasonable MANY earn or are rightly granted things, and then get overcharged! Its never in the customers favor either, some "mistake" How come a charge is never missing or late The small # of problem customers pales in comparison to the issues on Sprint's end, as good as the other features/service/phones are.Flag
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Name: Nice Try, But Wrong on Jul 20, 2007Comments: Always amusing when a random Sprint employee acts like a 2 yr old AND thinks they are a top exec who actually knows the true information. Sorry to ruin your ranting but the company itself has ALREADY admitted wrongdoing and apologized for making mistakes. If you believe a PR statement as automatically true, you have much bigger problems. Look at the many thousands of comments/posts/ articles by sprint CUSTOMERS having the same problems, even after the letter issue died down, every single day. This isn't about 1000 people, its a huge problem on CS end, with most trying to get the co. to fix their "always in sprint favor" errors and a small amount abusing or being greedy --but being ok'd by employees (making commissions or just uninformed/not following procedure).Flag
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Name: Damon on Jul 20, 2007Comments:Flag
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Name: Lisette A on Jul 20, 2007Comments: The letters said calling was the reason so by that guys theory if it wasn't about calling they lied to 1200 people. (And wouldn't have changed their minds on anyone which they did ) Even if that was true (which is isn't for everyone, a guy at my work got it reversed also) then that would mean they blatantly lied in the letters, statements, and on the phone when we called in. They cant even spend the little time it would take to speak to the few hundreds roaming account holders to make sure no one in the military gets one, pathetic. Careful review, yeah right.Flag
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Name: What A Joke! on Jul 21, 2007Comments: only in america can people that abused there service with a company and then get canceled for it. find a way to make a petition. YOU DID SOMETHING WRONG AND YOU WERE LET GO FOR IT! GET OVER IT! YOU ARE LUCKY SPRINT DIDNT TAKE YOU TO COURT!Flag
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Name: Black Roberts on Jul 21, 2007Comments: How is Sprint at fault here Doesn't every single carrier cancel customer for doing the samething Some companies like Verizon will cancel your account for any stupid reason. Sprint never really did anything like this before but now that they are trying to make their service better everyone wants to put them down for it. Every carrier throws customers away. Sprint only got rid of the worst abusers and they even waved their last month's bill and the ET fee. What other carrier would do that! I think all of the little babies in here need to move on. Sprint did not do anything wrong. They did what other carriers do with abusers, but Sprint paid for their last month of service. Something no other company would do!! Get a life Missdiva & IslndBoi!! You did something that caused Sprint to drop you so you are at fault! Now you want to be a crying baby and make it seem like you were just doing nothing and Sprint picked on you! Both of you are the crimianals!Flag
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