This petition is in opposition of the recent policies Sprint has put forth upon its customers. These policies include, but are not limited to, terminating a customers account for calling customer service too many times. Also, terminating customers accounts for excessive roaming, without providing prior notice of cancellation and a chance to appeal their actions so they might keep their account active.
Also, included in this petition is the opposition to which the way Sprint \'calculates\' calls that terminate their customer. Instead of counting one call per issue - they way Sprint does it each time you are transffered/hung up on/call back it is counted as seperate calls. Therefore, you are more quick to reach the termination quota. We believe that one call should equal one case, not per transfer or something like that. If you are going to put a call limit on people, please make that a per case quota.
And before terminating people actually look at why they called; some people call in to get the billing mistakes that SPRINT MADE. Therefore, Sprint needs to fix their billing mistakes; so people will not call so much. The people who call in to get Sprint\'s own mistakes fixed should not be subjected to termination.
This protest includes all Sprint customers who have been affected by this action, or are worried about these policies which have been put into affect.
In conclusion, by signing this petition you agree that you do not support Sprint, and their decision to terminate customers who pay on time, under the circumstances of current policies limiting the calls that can be made to customer service. You also do not agree with flat out cancelations without prior notice.
If you agree to all of the above please sign.
The volume of support has reached a level that allows us to request a formal meeting with the consumer advocacy department. I am now finalizing the briefing document that outlines how these call-counting policies negatively impact customer retention and service resolution. Further instructions on how to submit specific account termination evidence will follow once the meeting is confirmed.
6 Comments
B
Brian Davis
18 years ago
Featured
Roaming policies are outdated anyway. Everyone uses data now and they just want an excuse to ditch users who actually use the service they pay for.
T
Tina Webster
19 years ago
Featured
This happened to my brother and it is so unfair. He was just trying to get them to stop charging him for a phone he returned months ago.
D
Dave Greer
19 years ago
Featured
Fix your billing before you start banning people for complaining about it. Simple as that.
M
Mike Patel
19 years ago
Featured
Sprint has the absolute worst CS in the game. You call to fix their own mistakes and then they fire you as a customer? Total scam.
J
Jessica Richards
19 years ago
Featured
MY ACCOUNT WAS CLOSED FOR NO REASON. NEVER EVEN GOT A WARNING. TRASH COMPANY.
S
Sarah Beck
19 years ago
Featured
Ridiculous! I spent 3 hours on the phone last week getting bounced around by 5 different people. If they count that as 5 calls then I guess I'm next on the chopping block.
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Status: Closed — this petition is no longer accepting signatures.
This petition is in opposition of the recent policies Sprint has put forth upon its customers. These policies include, but are not limited to, terminating a customers account for calling customer service too many times. Also, terminating customers accounts for excessive roaming, without providing prior notice of cancellation and a chance to appeal their actions so they might keep their account active.
Also, included in this petition is the opposition to which the way Sprint \'calculates\' calls that terminate their customer. Instead of counting one call per issue - they way Sprint does it each time you are transffered/hung up on/call back it is counted as seperate calls. Therefore, you are more quick to reach the termination quota. We believe that one call should equal one case, not per transfer or something like that. If you are going to put a call limit on people, please make that a per case quota.
And before terminating people actually look at why they called; some people call in to get the billing mistakes that SPRINT MADE. Therefore, Sprint needs to fix their billing mistakes; so people will not call so much. The people who call in to get Sprint\'s own mistakes fixed should not be subjected to termination.
This protest includes all Sprint customers who have been affected by this action, or are worried about these policies which have been put into affect.
In conclusion, by signing this petition you agree that you do not support Sprint, and their decision to terminate customers who pay on time, under the circumstances of current policies limiting the calls that can be made to customer service. You also do not agree with flat out cancelations without prior notice.
If you agree to all of the above please sign.
The volume of support has reached a level that allows us to request a formal meeting with the consumer advocacy department. I am now finalizing the briefing document that outlines how these call-counting policies negatively impact customer retention and service resolution. Further instructions on how to submit specific account termination evidence will follow once the meeting is confirmed.
6 Comments
B
Brian Davis
18 years ago
Featured
Roaming policies are outdated anyway. Everyone uses data now and they just want an excuse to ditch users who actually use the service they pay for.
T
Tina Webster
19 years ago
Featured
This happened to my brother and it is so unfair. He was just trying to get them to stop charging him for a phone he returned months ago.
D
Dave Greer
19 years ago
Featured
Fix your billing before you start banning people for complaining about it. Simple as that.
M
Mike Patel
19 years ago
Featured
Sprint has the absolute worst CS in the game. You call to fix their own mistakes and then they fire you as a customer? Total scam.
J
Jessica Richards
19 years ago
Featured
MY ACCOUNT WAS CLOSED FOR NO REASON. NEVER EVEN GOT A WARNING. TRASH COMPANY.
S
Sarah Beck
19 years ago
Featured
Ridiculous! I spent 3 hours on the phone last week getting bounced around by 5 different people. If they count that as 5 calls then I guess I'm next on the chopping block.
Roaming policies are outdated anyway. Everyone uses data now and they just want an excuse to ditch users who actually use the service they pay for.