This petition is to represent those consumers who purchased a Samsung Galaxy S and are experiancing problems with their equipment (GPS or other). We want Samsung to be held liable for selling a defective product to consumers. They have yet to provide a fix for their product and will not allow consumers to return the product outside the normal "30 Day" exchange even though their product does fails to provide the consumer with all the features the equipment is supposed to provide. It has also been advised that consumers are experiencing a complete failure in operation of their device after attempting to install a supposed fix for their equipment forcing consumers to have their product serviced/repaired which puts them out of a phone/service for a week in which they are still responsible for paying the provider operating costs to know fault of their own. We want Samsung to offer consumers with a reasonable return or replacement oppurtunity as well as offer a credit to consumers who were unable to utilize the features promised but were unable to utilize do to the defective equipment.
I am still reading the messages from those of you who have lost entire work days because your phones turned into bricks during a simple update. Dealing with this company feels like screaming into the void while my own GPS continues to fail me every single morning. We are pushing to get a direct response from their corporate team because paying for a broken device is simply not sustainable.
February 18, 2011
Seeing this community grow proves that I am not the only one left stranded by a phone that fails to perform its basic tasks. Your frustration mirrors my own and confirms that Samsung cannot ignore our collective experience any longer.
3 Comments
R
Ronald
9 years ago
Featured
Sold me a tablet that very defective, WiFi doesn't connect. This tablet is worthless
S
Sarah Perez
15 years ago
Featured
SAMSUNG SUCKS. phone keeps freezing and shutting off on its own. ive had it in the shop twice already and they wont give me a new one. never buying this brand again
M
Mike Reeves
15 years ago
Featured
my gps has never worked right since day one. keep getting told to wait for an update that never comes. total garbage service from samsung
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Status: Closed — this petition is no longer accepting signatures.
This petition is to represent those consumers who purchased a Samsung Galaxy S and are experiancing problems with their equipment (GPS or other). We want Samsung to be held liable for selling a defective product to consumers. They have yet to provide a fix for their product and will not allow consumers to return the product outside the normal "30 Day" exchange even though their product does fails to provide the consumer with all the features the equipment is supposed to provide. It has also been advised that consumers are experiencing a complete failure in operation of their device after attempting to install a supposed fix for their equipment forcing consumers to have their product serviced/repaired which puts them out of a phone/service for a week in which they are still responsible for paying the provider operating costs to know fault of their own. We want Samsung to offer consumers with a reasonable return or replacement oppurtunity as well as offer a credit to consumers who were unable to utilize the features promised but were unable to utilize do to the defective equipment.
I am still reading the messages from those of you who have lost entire work days because your phones turned into bricks during a simple update. Dealing with this company feels like screaming into the void while my own GPS continues to fail me every single morning. We are pushing to get a direct response from their corporate team because paying for a broken device is simply not sustainable.
February 18, 2011
Seeing this community grow proves that I am not the only one left stranded by a phone that fails to perform its basic tasks. Your frustration mirrors my own and confirms that Samsung cannot ignore our collective experience any longer.
3 Comments
R
Ronald
9 years ago
Featured
Sold me a tablet that very defective, WiFi doesn't connect. This tablet is worthless
S
Sarah Perez
15 years ago
Featured
SAMSUNG SUCKS. phone keeps freezing and shutting off on its own. ive had it in the shop twice already and they wont give me a new one. never buying this brand again
M
Mike Reeves
15 years ago
Featured
my gps has never worked right since day one. keep getting told to wait for an update that never comes. total garbage service from samsung
Sold me a tablet that very defective, WiFi doesn't connect. This tablet is worthless