If you have had severe delivery issues with Rooms Unlimited, 2066 Route 112, Medford, NY - dba K.A.R. Ltd, aka Brent Associates, please sign this petition to convince the New York State Attorney General's Office to investigate them. Susan Kogel is the President.

If they have taken your money, promised a delivery date printed on your receipt, passed the latest delivery date and have refused refund...they are breaking NYS General Business Law 396-u. Go to www.nysconsumer.gov/assisting/clhm/appliances.htm for more information on what to include in a written refund request letter to Rooms Unlimited or see below. You can also file a complaint with NYS online (info below), take them to small claims court and sign this petition. Enough is enough.

Mail Address:

Albany Office
New York State Department of State
Division of Consumer Protection
5 Empire State Plaza, Suite 2101
Albany, New York 12223

E-Mail Address:

webmaster@consumer.state.ny.us

Consumer Assistance Hotline:

518-474-8583
1-800-697-1220
Fax 518-486-3936

Executive Offices:

Albany Office
Phone 518-474-3514
Fax 518-474-2474

Furniture and Major Appliance Deliveries

N.Y. General Business Law 396-u

Furniture and major household appliance dealers must include a written estimated delivery date, or range of delivery dates, in the purchase contract. The dealer must deliver the merchandise by the latest date stated for delivery, unless the consumer is notified of a delay and given a new anticipated delivery date, or range of dates, and afforded the right to select one of the following options:

• Canceling the contract and receiving a full refund, which must be sent within two (2) weeks of the consumer’s request;
• Canceling the contract and receiving a credit from the dealer of an amount equal to any deposit made by the consumer;
• Negotiating a new delivery date; or,
• Modifying the contract by selecting new furniture or appliances.

The dealer must honor the consumer’s choice.

Either the consumer or the New York State Attorney General may sue to enforce this law. In actions brought by consumers, the court may award three (3) times the actual damages or one hundred dollars ($100), whichever is greater. If the delivery order is untimely and the consumer decides to cancel the order, the consumer’s money must be refunded within two (2) weeks of the cancellation. This law does not apply to mail order goods, or if the delivery delay was caused by a strike, act of God, or entirely by the consumer’s actions.

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Good luck!!!!

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