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Dear Toyota, Collectively, we would like to convey our extreme disappointment in the design of the mud flaps on the new Toyota Prado 150 Series and request that a solution to the problem be immediately investigated. The design is such that the mud flaps provide little to no protection of the lower rear bumper area and the lower sections of the two front doors. On unsealed roads (even good quality gravel roads), the 'spray' of rocks and gravel causes severe paint damage to the aforementioned areas and goes against everything Toyota claims when marketing the off road prowess of this new vehicle. We believe that, in their current form, the mud flaps render the vehicle unfit for the purpose for which it is promoted. This issue is not isolated to modified 'outback tourers', it also affects vehicles in stock condition carrying out normal daily driving activities. To date, despite our numerous complaints, the Toyota Customer Experience team has yet to acknowledge there is a problem. Please consider the signatures in this petition as evidence of the growing frustration among Toyota Prado 150 Series owners at the lack of support offered to rectify an obvious problem which affects us all. We look forward to a solution being provided under warranty in the near future and request that this matter receive your immediate attention.
Here is an example of the damage caused to a new Prado after only 2 weeks of driving on gravel roads.
The re designed mud flap is currently in testing on a select few vehicles. Photos and feedback on the test flaps will be included on the BLOG page.
The pradopoint.com forum has received advice that Toyota have decided to offer an upgraded 'heavy duty' mud flap for the 150 Prado which will apparently be available in early 2011.
We urge Toyota Australia to ensure that this is a warranty fix for owners who have complained about the lack of protection offered by the current design.