People against poor Sony customer service.

I have had my Playstation 3 system for about three years now. It broke about a year after I bought the first one. I got a refurbished PS3 system back and have had it working until the night of April 25, 2009. Now it is flashing yellow lights when it is turned on, so I called Sony. I talked to George, Jason, and a girl I didn't catch the name of. I was told that it is a ventilation problem and that I must have abused the system. I have never had my PS3 system in a cabinet or even within a foot of anything. These people were very disrespectful with me. I am tired of the way that Sony representatives handle calls. In addition, I was told that I would have to pay $150 USD to get my PS3 system refurbished with only a 90 day guarantee after that. I am starting this petition against Sony so that Sony might finally listen to the people that are keeping them in business. Please sign this petition if you agree that Sony needs to wake up!

Discussion

No comments yet.

join the discussion

Recent signatures

  • username

    Michael Laferriere, United States

    4 years ago Comments: I would be curious to see what the actual failure rate of the PS3's are. It seems there are plenty of websites offering gimmicks on how to reflux the solder etc. etc.. If the solder needs to be refluxed there is an issue with how it was manufactured. I have PC's (before they where called PC's) from the 70's and 80's that still fire up that haven't had this issue. Sony cut corners and either did sloppy work or did not use enough of the proper solder. What makes this worse is they do not guarantee you get YOUR machine back. Thus any 'backups' you made will be useless as you won't be able to load them on the new machine. Why make backups that are only good for the machine they are made on? Doesnt that circumvent the entire reason for making them in the first place?
  • username

    Aaron Haensgen, United States

    4 years ago Comments: 80 gig 1st gen system ylod'd. Had it reflowed with flux. Lasted a few days. Bought a "remanufacture" 2nd gen 80 gig system from Sony through a licensed dealer. This one lasted 4 days and has started the ylod process. Ylods 3 or 4 times then boots. Do not buy remanufactured Ps3s. They buff out the piano finish, call them good and ship them out. Or they have smoking monkeys in their repair devision. Search online, remanufactures are having issues in the gamer community. for a few dollars more you can buy a new slim. For quite a few dollars less you can buy and xbox. For the same price you can buy a bicycle and stop feeding these companies that test their merchandise on the consumer at a steep fee.
  • username

    Ramon Lugo, United States

    4 years ago Comments: justice to the customers!!!
See more

Petition highlights

There are no highlights yet.