Of all the ways in which HSBC could improve its services to customers, it has chosen the the least helpful and most irritating. It has introduced background "music" and constant fatuous babble so that it is impossible to carry out the simplest transaction at its branches without raising your voice; an enquiry a request for advice must now be accompanied by the same shrieking noise that you get in a third rate supermarket. The Senior Service Quality Manager tells me that the majority of customers are overwhelmingly in favour of this '"innovation". How many did she ask? What does 'overwhelming' mean? Did they leap into the air and shout "At last I don't have to bank in a quiet and civilized manner. Thank you HSBC for ensuring that there is no place left in the high street where I might experieince a calm and quiet space?" And she thinks it's an innovation? It's not. It's also a perversion of its sevice and is a waste of our money. Let's get a "majority" of customers telling them so