Amazon UK should stop using Home Delivery Network!

I've read about too many people having items destroyed, stolen or simply lost by Home Delivery Network Ltd. Amazon have received numerous complaints but have so far refused to stop using this company of their deliveries. Until they do we will be doing our Internet shopping elsewhere.

Discussion

  • jamila Yodel have sat with my poppy since the beginning of January, it is now the middle of February. They said they were unable to find our address (even though other delivery companies have managed frequently to deliver to us). They never tried to contact me by phone or letter, or contact the tower to say they where having difficulties finding me.I found out when I tracked it on the Poppy website. I phoned immediately and was told they would investigate, I voiced my concerns
    that it may have been stolen, but was then told " that could not happen as it had been scanned and would be found." Today I received a phone call today, by Yodel, an abrupt unfeeling youth told the poppy was lost. He was sorry and I had to inform the tower.
    My daughter went online and saw this review, I'm devastated. I brought the poppy as a mark of respect for an uncle who was a nurse on the front line. What type of person does this?

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  • username

    jamila

    2 weeks ago Comments: Yodel have sat with my poppy since the beginning of January, it is now the middle of February. They said they were unable to find our address (even though other delivery companies have managed frequently to deliver to us). They never tried to contact me by phone or letter, or contact the tower to say they where having difficulties finding me.I found out when I tracked it on the Poppy website. I phoned immediately and was told they would investigate, I voiced my concerns that it may have been stolen, but was then told " that could not happen as it had been scanned and would be found." Today I received a phone call today, by Yodel, an abrupt unfeeling youth told the poppy was lost. He was sorry and I had to inform the tower. My daughter went online and saw this review, I'm devastated. I brought the poppy as a mark of respect for an uncle who was a nurse on the front line. What type of person does this?
  • username

    Ian, United Kingdom

    2 years ago Comments: 4 seperate delivieres expected from this company. i have had to collect 3 of them myself. The fourth is becoming hard to get as they are not answereing the phone. Their drivers dont answer the phone to the call centre (when you can get through to them). What hope does a customer have when the company cannot get hold of their own drivers. Gave my phone number and details of how to get to house in case of difficulties. Statement from company Director saying they have invested in tecnical tools, driver training. Simple communications would be a start as would simple customer service. Not im sorry i cant get hold of the driver for 3 hours. When they do, he is back at the depot and knocked off for the day at 315pm. I have now asked that our deliveries go by different courier, if the shop in question cannot do this, i dont order from them. Amazon, Asda, O2: the apologies do nothing for disappointed family members. two weeks still no parcel. Cancelling order today!!
  • username

    stephen, United Kingdom

    2 years ago Comments: hdnl stole my parcel!
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