im a juluis one of the air fuel pump attendant i have been lots in counter to my manager ,he doesn't know how to handle people he didnt give us advice from the high level ,and the exact details ( sample from the main office has a request he didn't inform to us ,all embers was been agreed to him to make petiton .i need some idea to make a formal letter for petition i hope that i could make a formal statement from you... thanks