Sign Petition

Hotels Against Tripadvisor, the dangers of anonymous reviews

253 Signatures Goal: 250

The often unjustifiable damage being done to small businesses’ reputations and viability is increasing dramatically with the proliferation of review websites, where literally anyone can post subjective user generated content (UGC) anonymously, whether it be true false or just plain malicious. Those affected have little or no redress in that the web site owners are often outside UK jurisdiction, too large for the small man to challenge legally, and any existing avenues available to challenge them are beyond the the victims financial means. The abuse of these sites includes false negative reviews from business rivals, false positive reviews made to dishonestly misrepresent a company and gain market advantage. Indeed a new industry euphemistically called “Reputation Management” is growing on the back of the review web site phenomenon. Customers are also becoming wise to the fact that the promise of a negative review on sites like Tripadvisor can often produce a substantial discount. A viscious circle exists whereby dubious negative reviews are countered by a wave of equally dubious positive reviews. The only defence available to victims. Now Tripadvisor is charging hotels for ”Business Listings”, a clear challenge to its claims to be unbiased, while Yelp is fighting a class action law suit for extortion over allegations that its salesmen were offering the removal of negative reviews in exchange for advertising revenue. The web site operators have a dilemma. If they moderate the postings they can become legally liable for their content, so they claim not to, and licence reigns. They shelter behind principally the US First Ammendment, because the malicious and slanderous reviews lend credibility to the positive reviews whether faked or genuine, and add substantially to profits. Whatever the demands of Freedom of Speech or Public Interest, the issue of web review sites must be addressed by effective legislation to curb these abuses. Comment that is true and fair Does not diminish anyones rights or civil liberties, while unrestrained libel and slander does. Please support us in our efforts to change legislation by signing our petition. Do not hesitate if you are not a UK citizen. This issue affects the whole world.

Sponsor

Frank McCready, a travel professional for 40 years as tour operator and more recently an hotelier.

Links

http://www.facebook.com/profile.php?id=1504265474
http://www.ihatetripadvisor.org.uk
1

Highlight

February 1
Petition has reached 250 signatures!

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  • Anonymous
    Anonymous
    Feb 15, 2016
    Feb 15, 2016
    Dangerous organisation for a business if the business is not dancing the steps they want !!
  • Eniko Marton
    Eniko Marton United Kingdom
    Jan 17, 2016
    Jan 17, 2016
    I would like to bring up another perspective and that is of the employees. As an employee in the tourism and hospitality for years not once I have been questioned by superiors about low supervisor ratings or malicious and unfair comments. As someone who is personally present and trying to deliver the best possible customer service within circumstances I have little control over, I find it offensive to be rated and judged in every minute of my shift, in every single shift. Because there are people for whom simply nothing is enough due to differences in personal tastes or expectations about what a good service is or what services a business aims/should/is able to provide at all. I have seen different malicious and unfair reviews regarding to dress codes, incidents caused by customers under influence, assumed 'attitudes' of staff members, hygiene and so on. People who write these reviews should really start realising what power this means for them over people who are there to help them and make their experiences as close to perfect as possible on a daily basis. No wonder that many of the employees in the hospitality industry simply 'can't wait to get out' or just loses all the enthusiasm due to comments based on over reaction, miscommunication or reviews which are completely fake.
  • rich wyatt
    rich wyatt New Zealand, Tauranga
    Sep 05, 2015
    Sep 05, 2015
    Having been Hosts of our Lodge for nearly ten years, we have seen the good and bad side of people. Sadly, TripAdvisor condones and encourages the very things that their Review Policies prohibit. They have no conscience at all and regard everything that a 'reviewer' submits as "proprietary" hence no comment or sharing of reviewers details. I regard my Lodge and Business as proprietary and consider their website to be a sham......they continue to harass me to join their organisation and advertise but I see this as virtual ransom!
    A new piece of fantasy has appeared, been removed (after substantiating it as a Fake), and reappeared to stay because it is deemed OK. This review is pure fantasy albeit well concocted but is considered by TA to be fine even though it is libelous both professionally and personally. An old Fake review was also considered fine by them even though it was disproved in civil Court as extortion and dishonest. It seems we can't win with this organisation and they refuse to return any correspondence now to their "Content Integrity" unit (what a joke) or their Legal department.
    We need help.
    Rich from New Zealand
  • farid
    farid Thailand, Bangkok
    Aug 12, 2015
    Aug 12, 2015
    We are not an hotel but a new opening restaurant and since we are open we have so many troubles with our competitors. We worked so hard and invest all our money to make a nice and quality place for customers and since it work well, our competitors used tripadvisor to kill us. We already sent to this fake website all evidence to remove the fake reviews, but nothing happen. We heard that some of our competitor pay a huge amount of money to T.A to do what ever they need on the website...money talk and this website is just a competitors playground and no more an objective customers information platform. Now, after 3 months opening I decided to sell my business and loose everything because even we requested to remove our T.A account from this fake website it is impossible and my wife and myself are in depression.. Please if you can help to quit this nightmare we thank you 1000 times...
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253

Signatures

  • 2 months ago
    corina van der meijs Netherlands
    2 months ago
  • 2 months ago
    Anna Bolinder Portugal
    2 months ago
  • 5 months ago
    Oliver Bliss United Kingdom
    5 months ago
  • 5 months ago
    Eniko Marton United Kingdom
    5 months ago
  • 8 months ago
    Christine Cerqueda Philippines
    8 months ago
  • 10 months ago
    rich wyatt New Zealand
    10 months ago
  • 10 months ago
    David United Kingdom
    10 months ago
  • 11 months ago
    farid Thailand
    11 months ago
  • 12 months ago
    Nicholas muthoka Kenya
    12 months ago
  • 12 months ago
    Roshan United Arab Emirates
    12 months ago
  • 1 year ago
    Matthew United Kingdom
    1 year ago
  • 1 year ago
    Sarah Nicholson United Kingdom
    1 year ago
  • 1 year ago
    Janet
    1 year ago
  • 1 year ago
    Béatrice ELEGIDO
    1 year ago
  • 1 year ago
    kayas uddin
    1 year ago
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