Sign Petition

HTC Sensation Touchscreen Problem

335 Signatures Goal: 500

We the undersigned own a HTC Sensation and are experiencing the issues with our touchscreens as described below. We want HTC to acknowledge this fault, investigate and provide a remedy because this is unacceptable for any device, let alone a high-end flagship model.

Note to signees: Please include in the comments section; serial number (found under battery), country of purchase and build date (found on inside of back cover) to help narrow the problem.

The panel often misses first presses and also struggles with fast brushing movements.

The first issue results in great frustration when typing, as auto-correction of words does not work without the first letter. It also means you often have to tap several times on icons on the homescreen to launch an application.

With the second problem, the malfunctioning results in very choppy scrolling, in the app drawer or in Twitter applications such as TweetDeck. Frequently the touchscreen will register a brushing touch as a press, and will select whatever your finger happened to be passing over at the time. This leads to unwanted opening of applications when scrolling through your app drawer. The touchscreen's aberrant behaviour also makes it very difficult to unlock the touchscreen in a swift, natural motion. The unlocking gesture must be done very slowly and deliberately to avoid failure.

The issue is sporadic in that it can come and go. Restarting the phone sometimes fixes the problem but it will always come back eventually.


Links

Video of Issue
  • jj
    jj United States, Dallas
    Jul 20, 2015
    Jul 20, 2015
    I had the same problem about 3 years ago. I am still having trouble fixing it so i could retrieve some data still on there. I used to only buy HTC phones. never again.
  • Craig Alexander
    Craig Alexander New Zealand, Napier
    Sep 07, 2014
    Sep 07, 2014
    My HTC Sensation went from great to rubbish overnight. No response with touch screen. Have done everything suggested to no avail. $500 for a piece of junk. Will never have an HTC ever again. Have a Samsung now. No problems
  • Anonymous
    Anonymous
    Apr 01, 2014
    Apr 01, 2014
    The screen is erratic.. but the mail culprit are the capacitive buttons which simply have failed to accept my inputs
    Stuck with the last opened page unless i restart the phone everytime. More than Annoying!!
284

Signatures

  • 2 weeks ago
    jj United States
    2 weeks ago
  • 11 months ago
    Craig Alexander
    11 months ago
  • 1 year ago
    Saravana
    1 year ago
  • 2 years ago
    Evgeniy Russian Federation
    2 years ago
  • 2 years ago
    adi syukri Malaysia
    2 years ago
  • 2 years ago
    Syahrom Zakaria Malaysia
    2 years ago
  • 2 years ago
    social bookmarking service Russian Federation
    2 years ago
  • 2 years ago
    Vijay Varma Asia/Pacific Region
    2 years ago
  • 2 years ago
    Rok KoroŇ°ec Slovenia
    2 years ago
  • 2 years ago
    Shayne Ryan Findley United States
    2 years ago
  • 2 years ago
    Elamine Morocco
    2 years ago
  • 2 years ago
    Christian Gil Spain
    2 years ago
  • 2 years ago
    Laurence Doyle United Kingdom
    2 years ago
  • 2 years ago
    Andrew Amos United Kingdom
    2 years ago
  • 2 years ago
    Colin Hamilton United Kingdom
    2 years ago
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