goldtrail cancellations and flight changes

GOLDTRAIL....Have you had your flight dates changed Your flight cancelled Did this change cost you more money Where you fully compensated I intend to send this petition to the relevent governing bodies if it appears that they are acting unfairly towards the consumer.

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  • username

    Ken Harris, United Kingdom

    5 years ago Comments: Goldttrail are rubbish. My whole family stopped at the Kusmus in Altinkham. A waiter attacked my sister and we all got thrown out of the hotel when we complained. They said we we drunk and noisy. We dont drink and my sister has an apartment in Didum so didn't stop at the hotel but still told to leave. Goldtrail said they'd received a phone call at 2.30 am and heard the noise. The row didn't start until 3.30 and the number for Goldtrail was wrong so no one coould have phoned anyway. The next day we were informed Goldtrail were not even prepared to transfer us back to Bodrum. They really are the pits. When I said I was taking legal action they simply said " go ahead, you'll never get any money from us".
  • username

    frances, United Kingdom

    6 years ago Comments: I booked with our local travel agent and we were booked on a goldtrail flight. 2 weeks before departure we were told our flight was cancelled. Our travel agent booked us on a different flight and it was less than we originally paid. Travel Agent gave us the difference back.
  • username

    david stewart, United Kingdom

    6 years ago Comments: i stopped going with goldtrail because they changed every deal i made with them. they changed flight days and times. they changed our accommodations and they never admit they are wrong. they are the worst i have ever dealt with. we truely love turkey but using goldtrail is too high a price to pay for a holiday as there are no guarantees that anything will be what was originally agreed. they do not do turkish holidays and favours.
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