Sign Petition

Inmate Family's & Supporters Demand Investigation of MCI/Global Tel Link

694 Signatures Goal: 2,500

We the undersigned are demanding an investigation of Global Tel Link, and their practices. They are taking money's from inmates families and then blocking their calls with no notice. Global Tel is now forcing inmates families to prepay for phone cards. They have no means of reimbursing family members who pay money and are blocked. They have no means of reimbursing family members who may not use the money they prepay. The prepayment is money in GTL's pockets along with the exclusive contracts they have with throughout the United States. We are also demanding that the Prison Systems dealing with Global Tel Link, cease doing business with them.

They are in exclusive contracts with Prisons throughout the United States to provide phone service between inmates and their families. Even when phone companies allow collect calls GTL is charging the inmates families upfront. Inmates who make collect calls have no option but to use Global Tel Link here in California. Their tactics put an unfair burden on families whose only contact may be through phone calls. Global Tel Link is well aware of this and takes advantage of inmate families, in order to make a profit. Although we have complained in the past, Global Tel Link continues to receive contracts from States with no repercussion. Global Tel Link’s business practices have deteriorated even more since, merging with MCI, a failed Telecommunications Company.

In the past Global Tel Link has:

1. Blocked phone calls from certain phone numbers, so that consumers are forced to set up a prepaid account.
2. Overcharged for accounts and did not refund monies to customers.
3. Cut inmate calls short, but did not credit the customers account.
4. Had no live person to talk to when customers have complaints.
5. Provided no means for customers to file complaints.
6. Does not have one specific location in which customers can complain to an Administrator.
7. Required customers to set up an account, even when their provider (AT&T, Verizon, Comcast), allows collect calls. Thereby adding an unnecessary financial burden on customers.

Global Tel Link, has a monopoly on the prison phone market, and is making millions of dollars in contracts, customer accounts, and prepaid fees. We are asking the FCC, FTC, Consumer Affairs offices, and our State and Federal Representatives to investigate Global Tel Link, on our behalf. We are consumers, taxpayers, voters, and citizens who do not deserve this treatment.

Why have the states given exclusive contracts to Global Tel Link? We have a right to know why a Sweetheart deal was made with MCI/Global Tel Link. Why was MCI, allowed to merge with Global Tel Link? Why is it that customer complaints against Global Tel Link are ignored? Why was Global Tel Link recently given a contract to charge inmates families for collect phone calls to cell phones? We demand an answer to these questions, an investigation of Global Tel Link, and any other phone company dealing with Collect Phone Calls between inmates & their families.

Sponsor

Anita L. Wills Occupy 4 Prisoners

Links


  • Wanda Wise
    Wanda Wise United States, Pittsburg
    May 15, 2015
    May 15, 2015
    All of it has also happened to me just in the past four months.. I except the call and we get cut off , then on next phone call they have deducted a full charge for call and we didn't even get to say hi. And there is no other way to talk to Kim via phone system. However I've been reading that some jails & prisons will hand inmate an email. It certainly isn't voice to voice but it's quicker then post mail and GTL gets left out.u
  • Elizabeth A Parker
    Elizabeth A Parker United States, Sparta
    May 14, 2015
    May 14, 2015
    I have been charged NC collect rates at $3.40+tax for more than 120 calls that should be charged $3.15+tax per the NC DPS website Inmate Telephone System section. I have paid the $4.75 service fee 18 times, but paid $7.95 3 times. I have paid full (yet incorrect) price for 7 calls less than 5 minutes each, including a 2 second call that was a busy signal, that should be refunded per the Q&A Help section of the GTL website, as my phone is not a cell phone. I have been told by GTL that my billing will not be researched, and that I will not receive any credit on my account, ever.
  • Cynthia Mahon
    Cynthia Mahon United States, San Bernardino
    May 01, 2015
    May 01, 2015
    Global tel Link takes $6.95 out of every $25 deposited. The company has a monopoly on calls from the county jail, so it takes advantage of that monopoly to charge unconscionable rates.
  • Elizabeth Parker
    Elizabeth Parker United States
    Apr 22, 2015
    Apr 22, 2015
    I have paid Global Tel Link over $500 since October 2014. Current cost of each call is $3.64. I have to add no less than $25.00 each time, in which they take a $4.95 fee every single time. I use Global Tel Link "at my own risk" yet, risk would imply I made a choice to use their service. I have absolutely no other choice if I want to talk to my loved one! I have been told that since I use a digital phone, even though a connection problem might be Global Tel Link's fault, there would be no credit, ever. I have also been denied a statement of my calls and charges numerous times. There is nothing, anywhere provided to verify the cost of the calls are legit, and that they have the legal right to enforce the $25.00 minimum each time, or that they can legally take $4.95 every time. This is unconstitutional.
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607

Signatures

  • 1 week ago
    Wanda Wise United States
    1 week ago
  • 1 week ago
    Elizabeth A Parker United States
    1 week ago
  • 2 weeks ago
    Amber Brown
    2 weeks ago
  • 3 weeks ago
    Cynthia Mahon
    3 weeks ago
  • 1 month ago
    Elizabeth Parker United States
    1 month ago
  • 1 month ago
    Antonia Evans
    1 month ago
  • 2 months ago
    joelene
    2 months ago
  • 3 months ago
    catalina lluis
    3 months ago
  • 3 months ago
    Anita Wills United States
    3 months ago
  • 4 months ago
    Heather F
    4 months ago
  • 4 months ago
    Anna
    4 months ago
  • 5 months ago
    angela stott
    5 months ago
  • 5 months ago
    marekine merlan
    5 months ago
  • 5 months ago
    Nanise Toafe
    5 months ago
  • 6 months ago
    ona carroll
    6 months ago
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