Sign Petition

Inmate Family's & Supporters Demand Investigation of MCI/Global Tel Link

727 Signatures Goal: 2,500

We the undersigned are demanding an investigation of Global Tel Link, and their practices. They are taking money's from inmates families and then blocking their calls with no notice. Global Tel is now forcing inmates families to prepay for phone cards. They have no means of reimbursing family members who pay money and are blocked. They have no means of reimbursing family members who may not use the money they prepay. The prepayment is money in GTL's pockets along with the exclusive contracts they have with throughout the United States. We are also demanding that the Prison Systems dealing with Global Tel Link, cease doing business with them.

They are in exclusive contracts with Prisons throughout the United States to provide phone service between inmates and their families. Even when phone companies allow collect calls GTL is charging the inmates families upfront. Inmates who make collect calls have no option but to use Global Tel Link here in California. Their tactics put an unfair burden on families whose only contact may be through phone calls. Global Tel Link is well aware of this and takes advantage of inmate families, in order to make a profit. Although we have complained in the past, Global Tel Link continues to receive contracts from States with no repercussion. Global Tel Link’s business practices have deteriorated even more since, merging with MCI, a failed Telecommunications Company.

In the past Global Tel Link has:

1. Blocked phone calls from certain phone numbers, so that consumers are forced to set up a prepaid account.
2. Overcharged for accounts and did not refund monies to customers.
3. Cut inmate calls short, but did not credit the customers account.
4. Had no live person to talk to when customers have complaints.
5. Provided no means for customers to file complaints.
6. Does not have one specific location in which customers can complain to an Administrator.
7. Required customers to set up an account, even when their provider (AT&T, Verizon, Comcast), allows collect calls. Thereby adding an unnecessary financial burden on customers.

Global Tel Link, has a monopoly on the prison phone market, and is making millions of dollars in contracts, customer accounts, and prepaid fees. We are asking the FCC, FTC, Consumer Affairs offices, and our State and Federal Representatives to investigate Global Tel Link, on our behalf. We are consumers, taxpayers, voters, and citizens who do not deserve this treatment.

Why have the states given exclusive contracts to Global Tel Link? We have a right to know why a Sweetheart deal was made with MCI/Global Tel Link. Why was MCI, allowed to merge with Global Tel Link? Why is it that customer complaints against Global Tel Link are ignored? Why was Global Tel Link recently given a contract to charge inmates families for collect phone calls to cell phones? We demand an answer to these questions, an investigation of Global Tel Link, and any other phone company dealing with Collect Phone Calls between inmates & their families.

Sponsor

Anita L. Wills Occupy 4 Prisoners

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  • Mary Rivera
    Mary Rivera United States, San Marcos
    May 24, 2016
    May 24, 2016
    I paid $30 dollars to talk to my brother for 3 mins..And now i have a zero balance...this is a scam...
  • Brittany hyder
    Brittany hyder United States, Davison
    May 20, 2016
    May 20, 2016
    They are con artist why does the FCC still d business with them that's what I want to know
  • Janna Bugayov
    Janna Bugayov United States
    May 16, 2016
    May 16, 2016
    Why does GTL burden the families of loved ones by monopolizing telephone calls??? My cell phone plan doesn't cost this much!
  • Paula Fields
    Paula Fields United States, Vallejo
    May 09, 2016
    May 09, 2016
    This company charged my credit card a $30 charge unauthorized right after i added a $15. To my account and i never seen the $30 charge or authrized it either but yet it was the next charge on my credit card statement and it cost me $18.50 to add the $15.00 to my phone and uce gotten 2 phone calls the first was 19 min and tbe next time i was able to answer the call it said i had $6 somethi g left so it cost me $9. Something for approx. 10 min call from a marin county jail thats only one county over heck it was much cheaper to talk to my child in the state pruson system and i have two love ones in diffrent housing srctions in the jail im a disabled older lady that lives on disablity and im unable to go visit because ive recently just had surgury and im not able to get around so i eirther go without talking to my loved ones or i pay a fortoune to talk to them because they worry about me being ok i write but between the stamps and phone calls i cant even send them money to get stamps to write back absoulutly uncalled for
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727

Signatures

  • 2 days ago
    Mary Rivera United States
    2 days ago
  • 6 days ago
    Brittany hyder United States
    6 days ago
  • 1 week ago
    Janna Bugayov United States
    1 week ago
  • 2 weeks ago
    Paula Fields United States
    2 weeks ago
  • 2 months ago
    Gary Smith United States
    2 months ago
  • 2 months ago
    Simone Ryer United States
    2 months ago
  • 2 months ago
    angelica hendrix United States
    2 months ago
  • 3 months ago
    Eileen Dilbeck United States
    3 months ago
  • 3 months ago
    Jody Liner United States
    3 months ago
  • 3 months ago
    Elizabeth Torres United States
    3 months ago
  • 4 months ago
    Penny Norman United States
    4 months ago
  • 4 months ago
    terrie vaughn frazier United States
    4 months ago
  • 5 months ago
    Leslie United States
    5 months ago
  • 7 months ago
    Naomi Whitsett United States
    7 months ago
  • 7 months ago
    Monique Carrasco United States
    7 months ago
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