Sign Petition

Inmate Family's & Supporters Demand Investigation of MCI/Global Tel Link

733 Signatures Goal: 2,500

We the undersigned are demanding an investigation of Global Tel Link, and their practices. They are taking money's from inmates families and then blocking their calls with no notice. Global Tel is now forcing inmates families to prepay for phone cards. They have no means of reimbursing family members who pay money and are blocked. They have no means of reimbursing family members who may not use the money they prepay. The prepayment is money in GTL's pockets along with the exclusive contracts they have with throughout the United States. We are also demanding that the Prison Systems dealing with Global Tel Link, cease doing business with them.

They are in exclusive contracts with Prisons throughout the United States to provide phone service between inmates and their families. Even when phone companies allow collect calls GTL is charging the inmates families upfront. Inmates who make collect calls have no option but to use Global Tel Link here in California. Their tactics put an unfair burden on families whose only contact may be through phone calls. Global Tel Link is well aware of this and takes advantage of inmate families, in order to make a profit. Although we have complained in the past, Global Tel Link continues to receive contracts from States with no repercussion. Global Tel Link’s business practices have deteriorated even more since, merging with MCI, a failed Telecommunications Company.

In the past Global Tel Link has:

1. Blocked phone calls from certain phone numbers, so that consumers are forced to set up a prepaid account.
2. Overcharged for accounts and did not refund monies to customers.
3. Cut inmate calls short, but did not credit the customers account.
4. Had no live person to talk to when customers have complaints.
5. Provided no means for customers to file complaints.
6. Does not have one specific location in which customers can complain to an Administrator.
7. Required customers to set up an account, even when their provider (AT&T, Verizon, Comcast), allows collect calls. Thereby adding an unnecessary financial burden on customers.

Global Tel Link, has a monopoly on the prison phone market, and is making millions of dollars in contracts, customer accounts, and prepaid fees. We are asking the FCC, FTC, Consumer Affairs offices, and our State and Federal Representatives to investigate Global Tel Link, on our behalf. We are consumers, taxpayers, voters, and citizens who do not deserve this treatment.

Why have the states given exclusive contracts to Global Tel Link? We have a right to know why a Sweetheart deal was made with MCI/Global Tel Link. Why was MCI, allowed to merge with Global Tel Link? Why is it that customer complaints against Global Tel Link are ignored? Why was Global Tel Link recently given a contract to charge inmates families for collect phone calls to cell phones? We demand an answer to these questions, an investigation of Global Tel Link, and any other phone company dealing with Collect Phone Calls between inmates & their families.

Sponsor

Anita L. Wills Occupy 4 Prisoners

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  • Anonymous
    Anonymous
    Jul 12, 2016
    Jul 12, 2016
    Same comments as other. trying to force me to signup for an account, but won't complete my call with my landline phone being billed
  • Anonymous
    Anonymous
    Jun 27, 2016
    Jun 27, 2016
    GTL is operating fraudulently and illegally by disconnecting calls after I have accepted them and refusing to bill my carrier, saying they have a contract with the prisons (they do NOT) and a contract with the carriers (they do NOT) and trying to coerce me into a contract with GTL (I refuse), asking for my personal info when I have no business dealings with them. Every few months or years for 20 years now this has occurred, each time requiring many hours of my time and expense and that of my lifelong carrier to force GTL to stop interfering, and to restore my carrier's ability to bill me directly for these calls. This is a direct quote from the top engineer in NY to me re what GTL was doing: "It is a problem with the wiring -- a "switching" problem (with the mechanical and software switches) -- the switch is not showing appropriate reactions to my actual (carrier Verison) service provisions -- there is a "discrepancy" between my service and what the technical switching is doing!!!" I'd call this highly ILLEGAL!
  • Henriatta garrett
    Henriatta garrett United States
    Jun 24, 2016
    Jun 24, 2016
    Yes this has happen to they cut my phone services when im taking and they keep going up on rates , its not fair what they are doing , you can look at my phn records to see how much money i have spent, thank yall for sticking up for us and ur investigations 615-669-8085
  • Diane Alm
    Diane Alm United States
    Jun 05, 2016
    Jun 05, 2016
    Thousands of family's are being bilked for millions of dollars. This company is a scam and a disgrace.
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733

Signatures

  • 4 weeks ago
    Henriatta garrett United States
    4 weeks ago
  • 1 month ago
    Simone Ryer United States
    1 month ago
  • 2 months ago
    Diane Alm United States
    2 months ago
  • 2 months ago
    Mary Rivera United States
    2 months ago
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    Brittany hyder United States
    2 months ago
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    Janna Bugayov United States
    2 months ago
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    Paula Fields United States
    2 months ago
  • 4 months ago
    Gary Smith United States
    4 months ago
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    Simone Ryer United States
    4 months ago
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    angelica hendrix United States
    4 months ago
  • 5 months ago
    Eileen Dilbeck United States
    5 months ago
  • 5 months ago
    Jody Liner United States
    5 months ago
  • 5 months ago
    Elizabeth Torres United States
    5 months ago
  • 6 months ago
    Penny Norman United States
    6 months ago
  • 6 months ago
    terrie vaughn frazier United States
    6 months ago
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