Sign Petition

Inmate Family's & Supporters Demand Investigation of MCI/Global Tel Link

699 Signatures Goal: 2,500

We the undersigned are demanding an investigation of Global Tel Link, and their practices. They are taking money's from inmates families and then blocking their calls with no notice. Global Tel is now forcing inmates families to prepay for phone cards. They have no means of reimbursing family members who pay money and are blocked. They have no means of reimbursing family members who may not use the money they prepay. The prepayment is money in GTL's pockets along with the exclusive contracts they have with throughout the United States. We are also demanding that the Prison Systems dealing with Global Tel Link, cease doing business with them.

They are in exclusive contracts with Prisons throughout the United States to provide phone service between inmates and their families. Even when phone companies allow collect calls GTL is charging the inmates families upfront. Inmates who make collect calls have no option but to use Global Tel Link here in California. Their tactics put an unfair burden on families whose only contact may be through phone calls. Global Tel Link is well aware of this and takes advantage of inmate families, in order to make a profit. Although we have complained in the past, Global Tel Link continues to receive contracts from States with no repercussion. Global Tel Link’s business practices have deteriorated even more since, merging with MCI, a failed Telecommunications Company.

In the past Global Tel Link has:

1. Blocked phone calls from certain phone numbers, so that consumers are forced to set up a prepaid account.
2. Overcharged for accounts and did not refund monies to customers.
3. Cut inmate calls short, but did not credit the customers account.
4. Had no live person to talk to when customers have complaints.
5. Provided no means for customers to file complaints.
6. Does not have one specific location in which customers can complain to an Administrator.
7. Required customers to set up an account, even when their provider (AT&T, Verizon, Comcast), allows collect calls. Thereby adding an unnecessary financial burden on customers.

Global Tel Link, has a monopoly on the prison phone market, and is making millions of dollars in contracts, customer accounts, and prepaid fees. We are asking the FCC, FTC, Consumer Affairs offices, and our State and Federal Representatives to investigate Global Tel Link, on our behalf. We are consumers, taxpayers, voters, and citizens who do not deserve this treatment.

Why have the states given exclusive contracts to Global Tel Link? We have a right to know why a Sweetheart deal was made with MCI/Global Tel Link. Why was MCI, allowed to merge with Global Tel Link? Why is it that customer complaints against Global Tel Link are ignored? Why was Global Tel Link recently given a contract to charge inmates families for collect phone calls to cell phones? We demand an answer to these questions, an investigation of Global Tel Link, and any other phone company dealing with Collect Phone Calls between inmates & their families.


Anita L. Wills Occupy 4 Prisoners


  • Anonymous
    Jun 29, 2015
    Jun 29, 2015
    Have tried many times in writing and by phone:
    From: Lindsay A. Ferguson <>

    Sent: Tue, Apr 29, 2014 12:35 pm
    Subject: RE: Global Tel Link - Refund Inquiry

    Ms. Zelasko,

    In order to get a refund for your account with Global Tel Link, you will need to submit in writing your request for a refund. You will need to include:

    • Your name
    • Current mailing address
    • The telephone number your account is under (7088221737)
    • The amount for your refund.

    You can fax (1-866-441-7285), email (, or mail (Global Tel Link, Attention Refund Department, PO BOX 2827, Mobile, AL 36652) your request. Such requests will receive a check refund and can take 60-90 days to be completed.

    If you have further queries, feel free to call Global Tel Link (1-866-230-7761). Live representatives are available Monday – Friday, 8am – 11pm EST, Saturday – Sunday, 9am – 8pm EST.

    Kind regards,
    Lindsay Ferguson
    Research and IFF Support – Billing and Customer Service
  • Greg Brown
    Greg Brown United States, Wichita
    Jun 28, 2015
    Jun 28, 2015
    Global Tel Link needs to be regulated by the government. They are abusing their monopolistic position to overcharge on phone calls from correctional institutions. My opinion is that this company is the "poster child" for an immoral corporation.
  • dennis moses
    dennis moses United States
    Jun 25, 2015
    Jun 25, 2015
    overcharging when i have had calls that wouldnt connect they say not their fault and charge the call they refuse to credit for calls where other party couldnt hear me and had to call back to be able to hear their fees are super high
  • christy matthews
    christy matthews United States
    Jun 15, 2015
    Jun 15, 2015
    These people are one big scam there taking our money and not refunding it back. There rude when u call in I Want my money back and shut them down
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