Sign Petition

Inmate Family's & Supporters Demand Investigation of MCI/Global Tel Link

702 Signatures Goal: 2,500

We the undersigned are demanding an investigation of Global Tel Link, and their practices. They are taking money's from inmates families and then blocking their calls with no notice. Global Tel is now forcing inmates families to prepay for phone cards. They have no means of reimbursing family members who pay money and are blocked. They have no means of reimbursing family members who may not use the money they prepay. The prepayment is money in GTL's pockets along with the exclusive contracts they have with throughout the United States. We are also demanding that the Prison Systems dealing with Global Tel Link, cease doing business with them.

They are in exclusive contracts with Prisons throughout the United States to provide phone service between inmates and their families. Even when phone companies allow collect calls GTL is charging the inmates families upfront. Inmates who make collect calls have no option but to use Global Tel Link here in California. Their tactics put an unfair burden on families whose only contact may be through phone calls. Global Tel Link is well aware of this and takes advantage of inmate families, in order to make a profit. Although we have complained in the past, Global Tel Link continues to receive contracts from States with no repercussion. Global Tel Link’s business practices have deteriorated even more since, merging with MCI, a failed Telecommunications Company.

In the past Global Tel Link has:

1. Blocked phone calls from certain phone numbers, so that consumers are forced to set up a prepaid account.
2. Overcharged for accounts and did not refund monies to customers.
3. Cut inmate calls short, but did not credit the customers account.
4. Had no live person to talk to when customers have complaints.
5. Provided no means for customers to file complaints.
6. Does not have one specific location in which customers can complain to an Administrator.
7. Required customers to set up an account, even when their provider (AT&T, Verizon, Comcast), allows collect calls. Thereby adding an unnecessary financial burden on customers.

Global Tel Link, has a monopoly on the prison phone market, and is making millions of dollars in contracts, customer accounts, and prepaid fees. We are asking the FCC, FTC, Consumer Affairs offices, and our State and Federal Representatives to investigate Global Tel Link, on our behalf. We are consumers, taxpayers, voters, and citizens who do not deserve this treatment.

Why have the states given exclusive contracts to Global Tel Link? We have a right to know why a Sweetheart deal was made with MCI/Global Tel Link. Why was MCI, allowed to merge with Global Tel Link? Why is it that customer complaints against Global Tel Link are ignored? Why was Global Tel Link recently given a contract to charge inmates families for collect phone calls to cell phones? We demand an answer to these questions, an investigation of Global Tel Link, and any other phone company dealing with Collect Phone Calls between inmates & their families.

Sponsor

Anita L. Wills Occupy 4 Prisoners

Links


  • Debbie
    Debbie United States, Hughson
    Jul 29, 2015
    Jul 29, 2015
    AND the website is written by a 6th grader, READ THE PRIVACY POLICY! I started getting spam like crazy right away after signing up! I just got a very suspicious email supposedly from them, BUT I'm thinking it's malware/virus!! The attachment, was their logo.. interesting, huh? They sell ALL of our info to the world.!
  • Ruth Cleveland
    Ruth Cleveland United States, Wyoming
    Jul 13, 2015
    Jul 13, 2015
    I think that it is wrong for people to do this to inmates family . It the only contact they may have with the outside world.
  • Chae Mason
    Chae Mason United States, Charlotte
    Jul 13, 2015
    Jul 13, 2015
    GTl is such a fraud, I dont understand why if you have an account with multiple numbers and they become nolonger in use why cant they just transfer the funds to the correct proper working number. Its your money, they charge you 5.00 for a refund. I also have AT&T and they allow collect call billing but GTL blocks you after 20.00 what is that not to mention their rude customer service and the incompetence that they display. I am going to look into filing a class action law suit against them.
  • Anonymous
    Anonymous
    Jun 29, 2015
    Jun 29, 2015
    Have tried many times in writing and by phone:
    From: Lindsay A. Ferguson <LAFerguson@GTLCORP.onmicrosoft.com>

    Sent: Tue, Apr 29, 2014 12:35 pm
    Subject: RE: Global Tel Link - Refund Inquiry

    Ms. Zelasko,

    In order to get a refund for your account with Global Tel Link, you will need to submit in writing your request for a refund. You will need to include:

    • Your name
    • Current mailing address
    • The telephone number your account is under (7088221737)
    • The amount for your refund.

    You can fax (1-866-441-7285), email (wirelessactivations@gtl.net), or mail (Global Tel Link, Attention Refund Department, PO BOX 2827, Mobile, AL 36652) your request. Such requests will receive a check refund and can take 60-90 days to be completed.

    If you have further queries, feel free to call Global Tel Link (1-866-230-7761). Live representatives are available Monday – Friday, 8am – 11pm EST, Saturday – Sunday, 9am – 8pm EST.

    Kind regards,
    Lindsay Ferguson
    Research and IFF Support – Billing and Customer Service
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614

Signatures

  • 6 hours ago
    Debbie United States
    6 hours ago
  • 2 weeks ago
    Ruth Cleveland United States
    2 weeks ago
  • 2 weeks ago
    Chae Mason United States
    2 weeks ago
  • 1 month ago
    Greg Brown United States
    1 month ago
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    dennis moses United States
    1 month ago
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    christy matthews
    1 month ago
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    francine lopez United States
    2 months ago
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    Wanda Wise United States
    2 months ago
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    Elizabeth A Parker United States
    2 months ago
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    Amber Brown
    3 months ago
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    Cynthia Mahon
    3 months ago
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    Elizabeth Parker United States
    3 months ago
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    Antonia Evans
    3 months ago
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    joelene
    4 months ago
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    5 months ago
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