Sign Petition

Inmate Family's & Supporters Demand Investigation of MCI/Global Tel Link

706 Signatures Goal: 2,500

We the undersigned are demanding an investigation of Global Tel Link, and their practices. They are taking money's from inmates families and then blocking their calls with no notice. Global Tel is now forcing inmates families to prepay for phone cards. They have no means of reimbursing family members who pay money and are blocked. They have no means of reimbursing family members who may not use the money they prepay. The prepayment is money in GTL's pockets along with the exclusive contracts they have with throughout the United States. We are also demanding that the Prison Systems dealing with Global Tel Link, cease doing business with them.

They are in exclusive contracts with Prisons throughout the United States to provide phone service between inmates and their families. Even when phone companies allow collect calls GTL is charging the inmates families upfront. Inmates who make collect calls have no option but to use Global Tel Link here in California. Their tactics put an unfair burden on families whose only contact may be through phone calls. Global Tel Link is well aware of this and takes advantage of inmate families, in order to make a profit. Although we have complained in the past, Global Tel Link continues to receive contracts from States with no repercussion. Global Tel Link’s business practices have deteriorated even more since, merging with MCI, a failed Telecommunications Company.

In the past Global Tel Link has:

1. Blocked phone calls from certain phone numbers, so that consumers are forced to set up a prepaid account.
2. Overcharged for accounts and did not refund monies to customers.
3. Cut inmate calls short, but did not credit the customers account.
4. Had no live person to talk to when customers have complaints.
5. Provided no means for customers to file complaints.
6. Does not have one specific location in which customers can complain to an Administrator.
7. Required customers to set up an account, even when their provider (AT&T, Verizon, Comcast), allows collect calls. Thereby adding an unnecessary financial burden on customers.

Global Tel Link, has a monopoly on the prison phone market, and is making millions of dollars in contracts, customer accounts, and prepaid fees. We are asking the FCC, FTC, Consumer Affairs offices, and our State and Federal Representatives to investigate Global Tel Link, on our behalf. We are consumers, taxpayers, voters, and citizens who do not deserve this treatment.

Why have the states given exclusive contracts to Global Tel Link? We have a right to know why a Sweetheart deal was made with MCI/Global Tel Link. Why was MCI, allowed to merge with Global Tel Link? Why is it that customer complaints against Global Tel Link are ignored? Why was Global Tel Link recently given a contract to charge inmates families for collect phone calls to cell phones? We demand an answer to these questions, an investigation of Global Tel Link, and any other phone company dealing with Collect Phone Calls between inmates & their families.

Sponsor

Anita L. Wills Occupy 4 Prisoners

Links


  • magnolia waters
    magnolia waters United States, Upper Marlboro
    Sep 01, 2015
    Sep 01, 2015
    THIS COMPANY AND ALL WHO WORK THERE ARE THIEFS!!!!!!!!!!
  • Gwen Scott
    Gwen Scott United States, Abingdon
    Aug 31, 2015
    Aug 31, 2015
    I have not encountered the prepay card. However, it is very clear from their practices the #1 business priority is financial gain. The concern for inmates and their families need and desire to communicate whom GTL provides this service are not secondary, they are non-existent. I found it odd that you can only transfer a remaining balance ONE TIME to another phone #, So be careful applying your funds correctly. Your money could be left in limbo.
  • Lisa Heimrich
    Lisa Heimrich United States
    Aug 22, 2015
    Aug 22, 2015
    This company blocked my google phone number and now I have been waiting 4 days for them to transfer the funds to my metro number. They told me 24 to 72 hours to transfer the funds and they still are not on my phone. Was told yesterday that they would be transfered in the afternoon and here we are again today with nothing but disheartened loved ones because of no communication with the outside world. It's not right!
  • Stephanie Gonzalez
    Stephanie Gonzalez United States, Milford
    Aug 01, 2015
    Aug 01, 2015
    I have had so many problems that I have cussed them out!they swear they are helpin us out but all they are doing is stealing our money and it need to come to an end! We have to pay 5 dollars to get a refund! Are you kidding me? 5 dollars to give us OUR money back
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618

Signatures

  • 44 minutes ago
    magnolia waters United States
    44 minutes ago
  • 1 day ago
    Gwen Scott United States
    1 day ago
  • 1 week ago
    Lisa Heimrich United States
    1 week ago
  • 1 month ago
    Stephanie Gonzalez United States
    1 month ago
  • 1 month ago
    Debbie United States
    1 month ago
  • 2 months ago
    Ruth Cleveland United States
    2 months ago
  • 2 months ago
    Chae Mason United States
    2 months ago
  • 2 months ago
    Greg Brown United States
    2 months ago
  • 2 months ago
    dennis moses United States
    2 months ago
  • 3 months ago
    christy matthews
    3 months ago
  • 3 months ago
    francine lopez United States
    3 months ago
  • 4 months ago
    Wanda Wise United States
    4 months ago
  • 4 months ago
    Elizabeth A Parker United States
    4 months ago
  • 4 months ago
    Amber Brown
    4 months ago
  • 4 months ago
    Cynthia Mahon
    4 months ago
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