Inmate Family's & Supporters Demand Investigation of MCI/Global Tel Link

We the undersigned are demanding an investigation of Global Tel Link, and their practices. They are taking money's from inmates families and then blocking their calls with no notice. Global Tel is now forcing inmates families to prepay for phone cards. They have no means of reimbursing family members who pay money and are blocked. They have no means of reimbursing family members who may not use the money they prepay. The prepayment is money in GTL's pockets along with the exclusive contracts they have with throughout the United States. We are also demanding that the Prison Systems dealing with Global Tel Link, cease doing business with them.

They are in exclusive contracts with Prisons throughout the United States to provide phone service between inmates and their families. Even when phone companies allow collect calls GTL is charging the inmates families upfront. Inmates who make collect calls have no option but to use Global Tel Link here in California. Their tactics put an unfair burden on families whose only contact may be through phone calls. Global Tel Link is well aware of this and takes advantage of inmate families, in order to make a profit. Although we have complained in the past, Global Tel Link continues to receive contracts from States with no repercussion. Global Tel Link’s business practices have deteriorated even more since, merging with MCI, a failed Telecommunications Company.

In the past Global Tel Link has:

1. Blocked phone calls from certain phone numbers, so that consumers are forced to set up a prepaid account.
2. Overcharged for accounts and did not refund monies to customers.
3. Cut inmate calls short, but did not credit the customers account.
4. Had no live person to talk to when customers have complaints.
5. Provided no means for customers to file complaints.
6. Does not have one specific location in which customers can complain to an Administrator.
7. Required customers to set up an account, even when their provider (AT&T, Verizon, Comcast), allows collect calls. Thereby adding an unnecessary financial burden on customers.

Global Tel Link, has a monopoly on the prison phone market, and is making millions of dollars in contracts, customer accounts, and prepaid fees. We are asking the FCC, FTC, Consumer Affairs offices, and our State and Federal Representatives to investigate Global Tel Link, on our behalf. We are consumers, taxpayers, voters, and citizens who do not deserve this treatment.

Why have the states given exclusive contracts to Global Tel Link? We have a right to know why a Sweetheart deal was made with MCI/Global Tel Link. Why was MCI, allowed to merge with Global Tel Link? Why is it that customer complaints against Global Tel Link are ignored? Why was Global Tel Link recently given a contract to charge inmates families for collect phone calls to cell phones? We demand an answer to these questions, an investigation of Global Tel Link, and any other phone company dealing with Collect Phone Calls between inmates & their families.


Anita L. Wills Occupy 4 Prisoners



  • Anonymous GTL charged my credit card, told me it was declined and didn't credit my account. I called customer service and was told that a supervisor would return my call...that never occurred. I was told my payment was declined because I use various credit cards. Your user agreement does not say that you can not use various cards. I called about the issue five times. I waited on hold to be transferred for a total of over 3hours. I was disconnected 4 times. I was told that when/if they fix the problem(credit my account for the calls charged and payed for) that I would have to pay a $5 refund fee. I was told that GTL does not have a corporate office or phone number to contact. I was told that I could write a letter to ask for the charges to be returned to my credit card or credited to my account. I was informed that no further requests would be placed to have a supervisor call me back. I have spent thousands and thousands of dollars with GTL. I have never complained about the numerous dropped calls or the terrible connections. I have never complained about the outrageous service charges. I will complain about the direct theft of my money. I will complain about the lack of transparency. I will complain about having money held by GTL and the excuse and belief that it is acceptable to do so because I use various payment methods. I will complain about the theft of my money due to a policy that I had no informed consent over. I will complain about the lack of customer service in trying to resolve this issue. I intend to file complaints with the FCC, the Utility Commission, the Better Business Bureau, the Office of Consumer of Government Affairs, the State Attorney General, and the Colorado Departnent of Corrections.

  • maggie dunn i payed out $62.97 for services through jail i was never able to use the calls or ger any responce from them i have tryed ever phone number i can find they say everybody is busy takeing other calls, i have emailed them nothing they are a scam al;l i want is my money back.

  • Elizabeth Schantz After opening an account and using my cell phone (which has an out-of-state area code) and depositing $25, I received 2 calls from my fiancé, one of which was cut short of the County Jail's allotted 15 minutes.
    After that, I was informed that I needed to deposit more funds into my account, but, by then, we had both wisened up, and he started calling my home phone - a landline in the same local area code as the jail. For about 10 days, whenever he called, I would simply follow the auto-prompts, agree to the terms and conditions, and, with the exception of a few dropped calls, things were okay.
    Then, one day his call came in from an 800-number, instead of the usual local area code, and the preceding recorded message stated that my "funds were low", and that I needed to either deposit more funds, OR "open a billing account" on-line, if I had not already done so.
    I called the jail, and they confirmed that it is NOT necessary to open an account, if the collect calls are being placed to a landline. Accounts are ONLY for CELL PHONE users.(Interestingly, the person I spoke to was emphatic that the ONLY phone company they do business with is She advised me to "stay away from GTL," because it sounded, from what I had told her, "like they're running a SCAM operation."
    She gave me the number to contact Inmate Telephones & Account Services, but, given that this was after business hours on a Friday evening, I got only a recording, telling me that I would have to wait until Monday.
    I decided, based on my feeling that it was critical for my fiancé and I to maintain contact during this time, that I would have to just play their game, set up an account, and get it straightened out on Monday, so I did this. After depositing the minimum amount of $25 into the new account, I checked my balance, just to be sure the deposit had gone through, and was smocked to discover that it was down to $17.00! Apparently, they had automatically applied an $8 service charge, without specifically stating so in their recorded message. When I went back to listen to it again, what I heard was "for details of terms and conditions, please see our website at ...", but when I tried to find this policy on their site, it wasn't there, either.
    30 minutes later, I received an unsolicited call-back from the same 800-number. It was a recorded message from GTL stating that the funds in my account were, once again, "insufficient in order to receive any further collect calls...", etc.
    (To be continued...)

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    maggie dunn

    2 months ago Comments: i payed out $62.97 for services through jail i was never able to use the calls or ger any responce from them i have tryed ever phone number i can find they say everybody is busy takeing other calls, i have emailed them nothing they are a scam al;l i want is my money back.
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