GGE USA1 Server Shutdown - Major losses - Customers Silenced by Customer Service
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Thousands of Goodgame customers have lost their voice (and real money) due to a server mistake and melt-down of customer service at least on USA1. Some customer service employee's are not following major company policy and goals as stated by the company itself:
As a Customer Service Representative you will deal with questions and problems from our users. You are the voice of the company and also the first point of contact for our player community. You will use our ticket system to answer a wide range of customer inquiries relating to our products, thus helping to improve our customers’ satisfaction.
YOUR JOB:>Be on hand to advise and help our players in case of questions and problems
>Get to know our games inside out so you can answer any questions from our player community
>Respond to player questions by quickly and unbureaucratically finding solutions to technical problems and bugs
>Work in close cooperation with other departments: give feedback to our game designers and report bugs to colleagues in the live bug analysis department
>Your goal: Encourage player loyalty by providing our players with outstanding service
GGS customers have been left without a voice or a second point of contact should GGS's front line staff fail miserably at their jobs.There is simply nobody you can call and no supervisor to ask for should you be unhappy with the service provided. If you write on their forum page, gge's staff delete's the complaints. If you look for a phone number to make a complaint....oops sorry....notta.
Hundreds if not thousands of GGS customers are left feeling frustrated, angry, robbed, and without a voice ready to leave the game.
Please pipe in and tell us about your experience.
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